ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.57/5
Chance of future purchase:
4.75/5
Shipping & packaging:
4.76/5
Customer service:
4.71/5
Return/Replacement policy:
4.35/5
Featured Review


Verified
5/5

2015-07-30

"Fantastic seller.. high quality product to the exact specs.. very helpful web site. ."


Verified
5/5

2015-07-30

"arrived fine, working fine. I have bought from them before and good ."


Verified
5/5

2015-07-30

"The screen was the correct model and performed admirably. Arrived quickly, price was right"


Verified
2/5

2015-07-30

"I had to return my screen. The screen type is correct, but the connector on the screen is on the right side and the one in my laptop is on the left side. The location of the connector (right/left) on the screen is not indicated and there was no mention whatsoever that customers need to check the connector on the their laptop before making the purchase. A simple note would have saved the day."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A

Rep reply posted 2015-07-30
A rep from Laptop Screen, LaptopScreen, has responded:

“LaptopScreen.com guarantees a working replacement or your money back.

Customer ordered from the following page, that contains all of the possible options that have shipped for the model number of the customer's laptop: https://www.laptopscreen.com/English/model/Sager/NP5165/
The right-sided connector option (the one that the customer needed) is denoted with red print. Customer did not select the model approriate to their laptop and could not install the LCD. After contacting support a free return label was provided and a refund was issued upon the return of the item to our facility.

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free: 1-855-630-1111”


Verified
5/5

2015-07-29

"Excellent company. I have ordered several screens. The website is easy to navigate and they make it easy to find to correct screen. Fast shipping also! I will never order a screen from anyone else! A+++"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2015-07-29

"Very easy to order and was delivered timely!! I will buy there again!!"


Verified
5/5

2015-07-29

"well done. timely delivery, easy to find model number on website. all good things"


Verified
5/5

2015-07-29

"Very good experience, fast and cheap! Thank You."


Verified
5/5

2015-07-29

"The screen arrived within 48 hours from when I ordered it online. My screen looks and works great and the costumer service is top!"


Verified
5/5

2015-07-29

"Web site was very easy to use and their service has been exceptional so far. Product was well wrapped and in perfect condition. Great experience!"


Verified
5/5

2015-07-28

"Excellent delivery I am very satisfied !
Great service!
"


Verified
5/5

2015-07-28

"Although the laptop screen I ordered came in as LCD only and did not come with the glass touchscreen ( I misread the BOLD, RED clarification on the website for this product stating that it is the LCD only because I did not see the small period at the line break), the chat with their staff and the return of the merchandise went very smooth. I highly recommend ordering from these folks. "


Verified
5/5

2015-07-28

"Prompt response from the system and speedy delivery."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A

Verified
5/5

2015-07-28

"The screen was perfect, no dead pixels or anything."


Verified
5/5

2015-07-28

"It's a quick, easy, predictable shopping experience.

The only thing that I can think to change would be to find out country of origin on their laptop tools. As there are no reviews on them, I would like a clue as to quality.
"