"The order process was great. Shipping was timely and was shipped the same day. I received a ship and delivery notification.
I was even able to apply a coupon I found online and save 8% off my order."

"I had the best experience with legendmicro and got a huge monitor in perfect condition, buy from legend micro not their competitors, they are such an amazing company"

"I was very pleased with LegendMicro! I ordered a refurbished monitor from them and it was shipped extremely quickly. The monitor came in perfect condition, and works just like a brand new one. LegendMicro's price was very low, and I'm very happy with my experience from them."

"BUYER BEWARE!! sells broken laptops! description of item is dishonest..didn't say broken laptop for sale...when asked if this laptop worked before purchasing it was told "yes it is working" filed complaint with BBB..will be filing more. After arrival of broken item was told it is a warranty problem..NO it was broken when it left your store. Also if they say it has anti virus program..it is expired...you will have to get a new one. BAD BUSINESS PRACTICE FROM THIS SO CALLED BUSINESS...YOU ARE BETTER OFF GOING TO BESTBUY OR ANY OTHER ELECTRIC STORE! "

"We purchased 2 net books for Christmas. When they were opened on Christmas, one screen had marks on it and the other had cracked over the wires. When we contacted the company 2 weeks later, they refused to honor their 2 week policy. They started the 2 weeks from the time we purchased them (even though it took 1 week to receive them).

When we tried several times to contact them and work with them, they REFUSED to let us speak with a manager. I will NEVER purchase anything from them again! Horrible customer service"

"I purchased the Samsung RF711-S02US on Dec. 28th and recived it on Dec 30th. I got the laptop was a great value at @$800. However, when i started it up i realized there was NOT a Blueray player as stated on the web page when i purchased it (and still reads as of 1/6/12) and there was no product key for the Microsoft office (Only a trial version included). When i called coustomer service the first time Iwas told that i could send the laptop back and they would replace the drive but, after filling out the RMA form online i was told that i would have to select a different model. I called coustomer service a 2nd time the conversatrion went like this:
ME: Your website states the laptop comes with a blueray drive and still does.
Coustomer Service(CS): That was a miss print and was supposed to be changed. We have an outside contractor that maintains our website.
ME: Well why would they put Blueray on there if it didn't come with one?
CS: When we ordered them they were supposed to have them but when we got them they didn't.
ME: Okay... shouldn't you honor your website and provide a Blueray?
CS: the only thing we can do is give you a refund and you can select a different model with a blueray.

Having said all this, I'm not returning the laptop. I'd rather not deal with coustomer service again nor run the risk of any future issues.

Moral of the story: Call coustomer service and confirm that what you're ordering comes with all that is stated on the website and don't expect much help from the CS reps whom are very eager to get off the phone with you. "

"I ordered a motherboard for an old machine, and they sent the correct item to the right place so I am happy. It was also helpful that they had decent pictures of this motherboard on their website so that I could verify in advance that I was really buying the identical one (this particular brand had squirrelly part numbers buried that were hard to match up for certain). Two minor concerns: A DVD of drivers was just tossed into the box loose, not in any sleave, not labeled in any way, just rattling around in there. Second, the company was a bit slow to ship (~4 business days), and doesn't seem to send an automatic e-mail confirming when they have shipped, so we had to call customer service to check on progress. They were efficient enough on the phone and did generate a shipping confirmation when called. "

"A word of caution. Check your item over REAL good.

I purchased a Samsung P2370HD refurb from them. It was a smooth transaction and the unit quickly and well packed. It wasn't perfect in that there were some gaps where sealent on the bezel wasn't totally complete. It was just cosmetic so I let it slide. I used it for 6 months without issue.

Buyer Beware: Silly me, I didn't remove all the advertising decals that were on the frame. When I finally did, I found thet the bezel had a crack at the corner. Either they didn't check it very well or they decided to leave it hidden under the decal. It was outside the 90 days so I'm out of luck. They will not do anything to correct the problem after 90 days. It was a nice price but I won't be buying from LegendMicro again. Worst experience with any refurb I've ever bought."

"Legend Micro shipped my Monitor order immediately, however when it arived there was a broken part. Their Customer service was friendly and professional and immediately provided for return. When the replacement arrived I was disappointed that it also had a problem. Again Legen Micro Customer service immediately handled it in a professional manner providing for return. I ordered a third Monitor from them which I am happy to say works flawlessly. Nobody likes problems but when one does he certainly appreciates fast and professional service. Thank you Customer Service. Sincerely, Cyril Halbach"

"Worst experience I have with Legend Micro! I Bought a monitor from Legend Micro through Buy.com. It's a refur one, when I receive it one week later after I placed the order, I found that there were scratches over the monitor. That's not the point I want to complain. What makes it worse is that the upper part of the monitor looks almost tilled toward me, and couldn't be tiled back. When I call them, they have really bad altitude. basically they didn't believe me and keep saying it's understandable that there were scratches on the monitor, and all the monitors could be tiled at least 15 degree. After I explained for a while to her, she offer free shipping back to them and full refund on the phone and let me fill in the RMA forms on their website. After a day, they send me an email saying they can't offer the free shipping label. After two weeks, they charged me 20 percent reinstallation fee. I was just too tired to deal with them, but just want to share my experience here. I would say, if you happy to buy a good one from them, then you are lucky. Otherwise it would be pain in the ass if you are not satisfied with the product you bought. "

"I was a little hesitant to order a referb. but the monitor looks great and is working fine. Very happy. I would use them again.

John "

"the seller did a great job of finding me the right monitor and getting it out to me. "

"They shipped promptly but by requiring a signature added another three days until I received The package. I get smaller packages worth 4 times as much routinly with problem. I set up the monitor today. I has no way to mount it, it is poorly designed with the edge of the screen literally off screen. Moreover, after on l day of use I think it is dying. It constantly shutting itself off in the middle of work; very frustrating."

"I was sent the exact motherboard I ordered in the condition listed (new) on the web site. It got to me in less than a week. It was half the price of other sites. Extremely please with the purchase."

"I ordered a Samsung 171T 17 inch monitor from this company. The site described it as white, and the picture made it look white, but when I got it, I found it was actually grayish beige. I'm keeping it because I don't want the hassle of returning it and getting a new one, but still I'm not happy.

I was also not happy with the shipping. The company gives you shipping options of UPS, UPS Signature Required, and other faster methods. I chose the first UPS option, without the Signature Required and had them ship to my home address, which is an apartment. No one is there during the day, and it is a very low crime neighborhood, so UPS leaves packages at the door without getting a signature, unless the shipper requires one.

However, Legend Micro has a policy for that all shipments to apartments are sent Signature Required. They do not tell you this at ordering time. Instead, they change the shipping method to Signature Required on their own, without telling you.

I only found this out when I got the the shipping notification and contacted Customer Service. By this time it was too late to change the shipping method -- all that could be done was to have UPS reroute the package to a new address. Legend had UPS reroute the package to my work address, but that meant I had to transport the monitor back home.

All this took several days to straighten out and was quite a hassle. I think Legend should follow general industry practice and let UPS decide whether a signature should be required, since UPS almost always knows the neighborhood better than Legend.

I think I will look elsewhere to shop in the future.

8/10 UPDATE after Legend Micro response below:

I am certain that the listing for this product said WHITE and did not say beige. I was specifically looking for a white monitor, not beige. Legend kept the listing online for a few days after I bought it, saying it was sold out, but now they have completely removed the listing.

Legend's claim in their response that it "exempts" the recipient for responsibility for the package is irrelevant. Package recipients are never liable for a lost package -- unless they fail to report it. If a package is reported lost in transit and cannot be found after a search, then the carrier is liable.

It is also not true that UPS collects a signature only when the shipper requests it. If the shipper does not require a signature, then UPS uses its discretion to decide whether to require it.

But as I have already pointed out, the big problem is not Legend's requiring a signature, but that they DON'T TELL THE CUSTOMER they are requiring it, EVEN THOUGH the checkout gives the customer the option of not requiring it and they change it to required after checkout!

I have been looking through the postings from other Legend customers, and it seems quite a few other Legend customers have had this problem also.

On 8/9 I received a call from a Legend customer service rep who (1) also tried to convince me that the word "white" that appeared in their listing was really "beige", (2) tried to get me to change my rating in this posting, a serious violation of this Reseller Ratings' terms of use, (3) tried to get me to return the product, perhaps so I would retract my rating, (4) also tried to justify the signature policy as something for my benefit even though I told them it was a hassle.

I conclude from all this that Legend is a company that (1) is not above lying and violating the policies of a rating site of which they are a member, (2) fails to notify customers of unusual and important policies, (3) is obsessed with ratings, (4) does not handle criticism well, and (5) likes to fight with their customers.

As a result, I am lowering my rating of this company from two stars to one and urging prospective customers to shop elsewhere.

8/11 RECOMMENDATION:

There are good ways and bad ways of handling customers. Legend does many things right, but it also does many things that unnecessarily upset their customers. I hope they will choose to change their objectionable business practices. There are many resources to help them accomplish this."