ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.71/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.54/5
Customer service:
3.81/5
Return/Replacement policy:
3.75/5
Featured Review


Verified
5/5

2021-11-23

Reliable, Dependable, 5 star customer Service

"Lens.com has been a life saver. Quick shipping!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-23

Happy with Order

"Great price and quick delivery."


Verified
4/5

2021-11-22

Great Experience

"I ordered the wrong contacts and customer service is going to be helpful with my
return and refund
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-22

Good

"Recieved everything quickly "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-22

Great Service!

"My experience ordering contacts through Lens.com was easy and positive. The delivery of my shipment was very fast. I would definitely order from Lens.com again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-21

Prompt Lens.com service

"Lens.com took the order and authenticated the contact lens parameters accurately. They promptly shipped the order correctly, and I have no constructive criticism of their service to offer. Well done!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-21

All fine. Thx u

"All fine. Little bit didn’t know I was getting a gift card. Thought it was comin off my total and then was billed full price. Wasn’t expecting that "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-11-21

lens review

"clear instructions for ordering"


Verified
5/5

2021-11-21

Quick and easy

"My order came very quickly and was easy to place."


Verified
5/5

2021-11-21

Great service. Easy to use website. One stop shopping

"Very good, quality service. Has been for years"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Likelihood of customers making future purchases

Verified
5/5

2021-11-21

Positive results

"I received an original order that was the wrong prescription. I contacted Lens.com and had the problem resolved in a timely manner. Easy return and prompt receipt of my new lenses as well as courteous service on the phone."


Verified
1/5

2021-11-21

Very poor

"I will never use these company again. Checkout was not easy took several times for order to be placed. Rebate still pending not able to move forward, conflicting information not correct !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-20

Excellent service

"Excellent service And fast delivery. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2021-11-19

Quick and easy

"Everything went a pretty smooth. We received our contacts about 6 days ago. Still waiting to move forward with getting our rebate submitted. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-11-19

Dan

"I have used lens.com a number of times already and they have good prices and it is easy to order. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process