"Your prices are the best on the market and the fact that my lenses came in a nice strong case was so convenient! I can not think of a single thing that would have made my experience better! "
"The Sony A7Rii arrived on time at my hotel and performed perfectly. The return packaging was easy and the whole experience was very positive. I would rent again in a heartbeat."
"As always...1000% satisfied!!!"
"Great service, fair pricing, delivered lens by the time I needed it. Easy to return back to them as well. "
"Excellent customer service! Camera arrived on time & was packaged well. Overall a great experience & I'll rent from them again. This is a great way to test out a camera or lens for a few days before making the investment. "
"I was shooting a wedding with my Fujifilm X-T2 and needed to get a hold of some good portrait lenses (a 56mm & 90mm). After finding the lensrentals website, it was super easy to schedule a rental for the lenses I needed. They arrived a day early and made my job much easier. Returning the lenses was just as easy as renting them! I will definitely rent from lensrentals again."
"From start to finish, the experience was great. The lens was in brand new condition and so was the case it came. Lens functioned flawlessly. "
"I rented a Sigma lens for one week. LensRentals responded to my request same day and asked for some additional basic information before approving the request. I was pleased to get this request - it gave me confidence that they truly care about the quality of the equipment they rent out - and that they want to be sure it's going to be used correctly. My order arrived 3 days early and was in top notch condition. Email notifications were sent when the lens was shipped to me and when I signed for it. Clear instructions to ship the lens back were sent in the box which included a pre-printed shipping label and packing tape. I received an email notification/reminder the day I needed to ship the lens back, and then again when they received the lens. I will definitely contact them in the future when I need a specialized lens for a project!"
"I have been using LensRentals for a number of years, and each experience has been a good one. Everything comes well packed and safe from any mishandling that might occur in transit. And there's the little things. Like including packaging tape for the return sealing, or of course the slip ups on my part. Like forgetting to remove my storage medium from the camera. A quick note to them and it's in the mail to me as soon as they get it. Their inventory is plentiful and their prices are reasonable, which has allowed me to try some gear that I would be unable to afford purchasing. If you want to try something before buying, or just wish to experience a mirror-less, a medium format or just another brand, it's the way to go. My thanks to LensRenatls and staff for the service they provide. Happy shooting whatever you do."
"Great service and great assistance!"
"Everything with the rental experience went very well. I used mostly email and I my interlocutors were very competent, friendly and efficient. I received the lens exactly as promised in a very efficient packaging. Everything was in there including adhesive tape for returning the package. Nice touch.
I return the product after one day instead of a week because I did not like it. They gave me a partial refund that I was not expecting.
Really a first class experience."
"I have been looking at buying a Canon 100-400 lens for a long time and just couldn't quite make the purchase. I was getting ready to head down to an air show in Vegas and wanted to try the lens out. As I was looking at it I noticed the Simga 150-600 Sport also rated really well. I started debating on which lens to get and could not decide which one would be the best. I finally decided to rent both and shoot one one day and the other the next. This would allow me to compare both lenses head to head.
LensRentals was awesome! My order arrived the day before it should. The equipment all worked flawlessly and I got some great shots. It was very well packaged which is good because the FedEx guy pretty much slammed the boxes on the counter when they arrived.
The return process was easy. They even include tape (with a cool funny story) to reseal the packages to send back. I dropped them off at my local FedEx and I got an email when they got them back.
I don't need a long lens very often but when I do I will be back to LensRentals again. I will most likely rent any lens I am looking at to try out before I buy it now. Thanks for the great experience. "
"I recently placed an order with LensRentals for the new Nikon d850 camera along with the Tamaron lens
I provided all of the information (name, address, shipping address, credit card etc...) requested on their site to fulfill the order.
I received an email from LensRentals 12 hours later requiring more information...
I respond by calling the company directly and I was informed that due to the cost ($4,000.00 plus) and since they've never conducted business with me, this additional information is needed.
I inquired as to why this additional information isn't required initially and only asked for post processing my order. "We need to verify you can afford the equipment!" I was told. What???!!!
Shockingly I also learned that if the equipment was far less, they would have processed my order immediately!!!
Apparently they've policies that are archaic, in-congruent and value based. Opposed to a policy that is 'product consistent' - regardless of value - throughout the company!
And if additional info is needed to verify income relevance to equipment rental cost...then simply require this initially! Not 12 hours later!!!
I cancelled my order due to their lack of coherency regarding the value of time and their antiquated mentality. I'd comply to a credit check if needed...
Simply inform the consumer on the front end!
Sheer stupidity is one thing their competition must love!
Marc"
"I rented the Sigma 14mm lens. It was the first time that I've rented a lens, and the process was very smooth. Very easy pick up and return, and lens in great condition. It is something that I would definitely do again!"
"Arrived quickly. Worked fine. Very good experience."