"This time around, I ran into a few issues. While ordering a lens online, the first thing I saw was a pop-up offer for 10% off. Seemed like a bonus, but by the time I got to the checkout menu the 10% had magically vanished. Getting the offer required a phone call. I felt like an idiot because by 12:24 the same day there was another offer online to 'Rent a week, get a week free!'. Having talked to them earlier in the day, that offer was never mentioned, or I certainly would have taken them up on it.
Apart from that, when the lens was received it had a few gouges on the focus ring and the autofocus was making a bizarre squeaking sound every 10-20 frames. I had to make another phone call to confirm the scratches were already a matter of record and not something I'd end up having to pay for down the road. Overall, I'm confident enough to rent again from them but not until I've checked out other rental companies. I certainly wish they'd get their crap together with the online offers.
"

"The customer service was excellent. They answered questions and made sure I was renting the correct lens for my camera. "

"Quick, great equipment, well packed easy to repack and return ship."

"I had a fantastic experience with LensRentals.com! The equipment was in tip top shape, arrived on time with no issues, and was easy to ship back. Thank you!"

"My experience, as always, was great. I only have one qualm. The SSD we rented was running an XFAT file system. I understand it was my fault for not checking before I shot, but even after formatting, the SSD was running XFAT. This caused a complete loss of all of my footage. Rendering the rental, and shoot date, effectively useless. Just something you guys may want to check out before you rent out a 4k recorder with SSDs running XFAT."

"My first time renting camera online and it couldn’t have been smoother, I only wish there was some sort of a point system so u can apply them to your future rentals wether it’s additional free days or % off the gear. Regardless will definitely be a repeat renter and highly recommend to others."

"Exactly what I needed. Came on time, good price, easy return package. Thanks!"

"I have used LensRentals.com numerous times and can't recommend it enough. When it comes to small, independent producers, LensRentals is a game-changer. The have a great selection of gear at competitive prices and the convenience is unmatched. Also, the protection plans are extremely affordable. Use them!"

"This was my first time renting a lens and it was amazing! I got a great lens to cover 2 sporting events and the service was awesome! Their customer service reps were extremely helpful and answered all of my questions. I had 0 issues with the service and I will definitely be renting again in the future!"

"Great lens. Great service. I would definitely rent from them again."

"My first rental experience with them. They proactively contacted me to resolve an issue with my order before it even shipped. The lens arrived in literal brand new condition, very well packaged and fully operational. I especially appreciate all the attention to detail with things like providing tape for the return and showing some humor though out the packaging. I will be looking no further for my future lens rental needs, they nail it."

"The staff at Lens Rentals is excellent. Awesome customer service, very quick to respond and will go out of their way to provide a great experience. As expected, equipment is always in great condition. Highly recommend. "

"From the discount promo, the ordering process, delivery, and return, the experience with Lensrentals was fantastic. The lens I rented, a 200-500mm Nikkor, appeared brand new (actually only a few months old) and performed superbly. Towards the end of the rental period, I contacted LensRental to inquire about extending the rental term - Haley helped provide all the details for me in a quick, efficient fashion. To sum up: if your are considering renting from LensRentals, take the plunge. You'll have no regrets!! "

"What a great service. Everything from ordering, information, directions and of course the camera itself were top notch."

"I appreciate that all the equipment came in a pelican case because I had to fly to a destination and it fit all my gear plus the rental camera. "