"The whole process was easy, the only detail was the sharpness of the 500 mm lens was bad. I compare the images with fellow photographers and the lens is not performing well. "
"Always use their website for photo rentals because of ease of use and customer service. The best!"
"Over the last few months, I've run into several unique situations, which required some pieces I didn't have in my possession. And to make matters worse, I was told by SONY that during that particular part of the month, nothing went out. Then tragedy struck and it took dodgy to impossible. My SONY's body died. Some VIP's were coming in to oversee the production of some pieces, travel booked and no way to reset. I was in a nasty little pinch. Fortunately, Nick at SONY Pro, got to work with LensRentals.com, and between them, managed to get the new and super hot A7RIII and the incredibly difficult to get SONY MACRO G OSS 90/2.8. It occurred to me that while Memphis was in an ICE STORM... someone went to the office to hand off the equipment to FedEx. The ICE shut down the city... and was so bad that FedEx couldn't fly. Someone thought it was important enough to go... I wasn't aware of the ICE until a day later... and a bit after that to realize what they did for me. That is the kind of "ABOVE and BEYOND" that will keep me using LensRentals.com for anything and everything. When it arrived - I'm fairly certain that it was the first time the two pieces were out of their boxes. Even smelled new. I can't say enough for them or SONY Pro Services. Thanks "
"Batteries worked great, glad they came fully charged. Entire process could not have been easier! "
"I am a returning customer of at least 5 times. LensRentals.com has been great from the start. I have not considered any other rental company, and I probably will never have to. Customer service is great and returning the rental is a breeze (they even include tape!)."
"The lens arrived on time with all accessories. The glass was clean and the lens worked very well. I had to change the delivery location after placing the order and that was done with no issues."
"I have been using Lensrentals for 10 years and have always had excellent service with quality rental gear and the staff has always been promt, courteous, friendly, and professional."
"LensRentals makes it super easy to find the gear you need and follows through with great customer service all the way to returning the rentals. Glad I found this site! I was able to bring some nice glass on a bucket-list trip and captured moments that I would not have been able to without this service."
"I've used LensRentals.com before, and my experience this time mirrored my previous rental -- flawless timing and the perfect equipment. It was especially pleasing to fly without my big lens, and be greeted on arrival by exactly the right lens for the application (wildlife photography) I had in mind. I shall, I am sure, be back for more in due course. First rate service, a lens indistinguishable from brand new, provided in the most frictionless manner as far as getting and returning the thing."
"In general, I had a OK experience with LensRental. Shipping, delivery, and customer service were all great. However, I erroneously assumed they would clean the lens before shipping it out. The lens I received actually had both hair and dust inside. I realized this about half way through my shoot. I’ll make sure to check it more carefully next time. "
"Excellent customer service, lens like new, love the prepaid shipping. A must if you’re looking to rent !"
"What a easy and pleasant experience. Will be renting here again! No problems, enjoyed my rental! Thanks Lensrental. "
"Needed a lens for a last minute client photo shoot, checked their availability and placed the order. Received a call in the morning to verify the delivery and all went smoothly from there. Was delivered on time, lens was in great condition and performed very well for my shoot. Happy client! What I noticed was the box, inside packaging materials and equipment was perfect, everything fit well, everything was included including lens holding case, filter, tripod mount, covers. That's not been the case in the past with other rental companies. It was easy to package and return, they even included tape to seal the box if I didn't have any. They thought of everything and that was very much appreciated. Great experience and would highly recommend!"
"This is the second time I've rented with LensRentals and it was awesome, just like the last time. I rented a body and lens. Everything showed up on time and worked perfectly. Five stars!"
"Another great experience, got the lens I needed, when I needed it, and it was great!! LR has always been fantastic to deal with!!!"