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Verified
5/5

2017-01-18

Best customer service of ANY company, period.

"I've been a LensRentals.com customer for almost three years now, and I can't say enough about how incredible they are with their customers. Not only do they have the most holistic inventory of any video rental business I've ever seen, but their interface and workflow are perfectly designed and the process of receiving your items could not be any smoother.

You'd think renting gear from online and waiting for it to arrive would be a clunky, tedious, and somewhat risky process, but I've never had any surprises with LensRentals.com and my gear has unfailingly arrived at its destination when I requested. It's always been in pristine condition, and anytime I've had questions or concerns, I've simply called their direct line and a human has immediately picked up the phone every time.

I cannot say enough good things about LensRentals.com. They're my exclusive source for renting video equipment and they should be yours, too. And I promise I wasn't paid to write this - the experience has just ben that freaking good.
"

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Verified
4/5

2017-01-18

Goodcompany!

"My review of their service is 5 STARS!! It was easy and came on time. That was great.

I rented the osmo mobile, that....not so great. Please note the unit worked perfect and was in great shape, I just wasnt a fan of the product. Felt cheaply made and honestly didnt perform as expected.
Besides that I will definitely rent again, just a different device next time.
"


Verified
5/5

2017-01-16

The Go-To Guys

"Lensrentals is always reliable and dependable."


Verified
5/5

2017-01-16

Customer Service and Product Quality: Both Flawless

"I've rented lenses from LensRentals several times and they provide exceptional glass at a reasonable price, every time.
Very speedy delivery, great customer service, exceptional lenses. I wouldn't rent from anyone else.
"

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Verified
5/5

2017-01-15

Great products & Service!

"Great lenses & prices. Great shipping, packing & quality. Attention to detail is obvious."


Verified
4/5

2017-01-14

"I ordered a Zeiss 16-35 for a trip to yosemite. Unfortunately it didn't get theee overnight likenit should've and I wasn't able to use that lens on my trip. Fortunately, I was able to use it when I got back for a day and was really pleased with the lens and quality. Needless to say, if I need to rent a lens, I'd still use lensrentals.com."


Verified
5/5

2017-01-13

Just great overall

"I've been periodically renting from Lensrentals for awhile and it has always been a pleasant experience. I left overseas and had them ship some equipment to my assistant, he then notified me that there was an issue with one of the lenses, they were quick to help. In fact I go to them by default for any camera equipment rental needs just because I know that I will be well taken care of.

I recently rented during their christmas special and got my equipment a day early so I was able to play a little before my actual shoot! Cant say enough good things about this company. They've truly gained a loyal customer.

"


Verified
5/5

2017-01-13

Easy!

"Wonderful service makes trying different lenses a snap. "


Verified
5/5

2017-01-13

Easy

"The whole process was very easy."


Verified
5/5

2017-01-12

Extraordinary packing!

"The camera actually arrived early in an amazing protective box. I liked the sense of humor in the wording of the documents. A classy operation!"


Verified
5/5

2017-01-12

My winter Yellowstone trip was made successful because of lensrental

"I had planned out a winter trip to Yellowstone., however I was a little skeptic of the trip because I had no super telephoto lens. With the lensrentals.com promo offer during new years + their brand name for serving customers, I ordered a 200-400mm f/4 for 10 days & boy it was worth it. The whole experience is very easy, you order, they ship the material, you pick it up and use it. The lens came in its own padded bag with really good protective packing. And returns are easy too, you use the same box with their return label and send the shipment back. Easy - peasy with such competitive pricing that I now wonder why wasn't I using them before. "


Verified
5/5

2017-01-11

They Will Spoil You

"From beginning to end, I found the experience seamless, efficient and as crisp as an L series lens. They are pros and I admire their courtesy and business style. I feel like a pampered, valued customer and wouldn't stray. LensRentals.com, I love you!"


Verified
5/5

2017-01-09

Ease and quality exceeded

"Ease of ordering and returning lens was great! Quality and condition of lens exceeded expectations. Will definitely rent again!"


Verified
5/5

2017-01-08

wonderful experience

"very good service quick and professional the gear was in very good shape "


Verified
5/5

2017-01-08

Love this service!

"Rented a Canon EF 100 - 400mm zoom for a vacation in Jackson Hole. Arrived on time and in great condition. Lens was in it's own case. Paid about $100 for a 2 day rental of an $1,900 lens -- that's a pretty good value. One suggestion would be to add a piece of tape so you can tape close the return package. The FedEx office I shipped from had a tape gun but you can't always count on that. Really happy this service exists. Nice work guys!"