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Verified
5/5

2017-04-05

Excellent Experience

"Another great experience renting from LensRentals. They make it easy to select delivery to a local FedEx Office; as I'm not home during the day to sign for the delivery. Packaging is great. On time delivery let me use the lenses I ordered when I needed them. They even include packaging tape inside the box to make return of the package easy and convenient. I will definitely rent from them again!"

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Verified
5/5

2017-04-02

Can't complain, great service

"From the website design, to checkout, to receiving the equipment, and return process, lensrentals delivered a great experience. It was very easy to select the equipment for your rental period on their website, and there is plenty of information to cover any questions you may have during the process. When the gear arrived, it was well packed and protracted, and felt like care was taken to ensure the gear was protected during the delivery. The gear itself was in great condition, and came with everything it was supposed to come with. They include a checklist for you to double check what was shipped with what you were promised to receive, and give you a channel to pursue additional help if there is anything missing. Inside the box along with the gear they include a return label and tape to seal up your gear for return. All I had to do was repack the gear in the same box it was delivered with, slap on the return label they provided, seal up the box with the provided tape, and drop of the package at UPS. Such a simple process, yet it was a critical service that allowed me to complete my photographic project. I won't hesitate to use lensrentals for any future rental needs, and have no problem recommending them to my closest friends and colleagues. Awesome job lensrentals!"


Verified
5/5

2017-04-02

1st Class all the way...

"From ordering to receiving the lens was no hassle at all. Came earlier than expected. Lens came very well protected in a case protected by foam in a box that you used to send it back, complete with label and packing tape. Really liked the Lenscap+ insurance. Totally impressive and will definitely use LensRentals again..."

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Verified
5/5

2017-04-01

Excellent!

"Very helpful with rental and eventual purchase.
Their Keeper program is seamless - the inevitable conclusion after renting something you fall in love with.
Everyone in customer service was great, rental arrived safely and on schedule as promised, return was a breeze.
Very impressed!
"


Verified
5/5

2017-03-31

This company is a gem!!!

"When I was getting my ideas together for what I needed to bring as a semi-pro amateur photographer on a trip to the Galapagos Islands, one of the first things that came into my mind was what lens I would need to best capture the abundant and endemic wildlife residing on the islands. Since I typically shoot landscapes, I didn't own a nice midrange telephoto lens. I did some research and decided a 70-200mm lens is what I wanted to bring. So instead of purchasing one where I may only use it this one time, I decided to find out how to rent one. That's when LensRentals.com came into my world. I hadn't heard of them before, but I will always use them for any of my lens renting needs. Not only did they have a very efficient website, they had something else that I've never experienced to this level ever before: stellar customer service. That is what hooked me. When the week before the trip came, i was anxiously awaiting my lens arrival. Unfortunately, Winter Storm Stella was upon us and I feared it would mess with the delivery. Sure enough, on the day before my delivery estimate, i checked the tracker and it was nowhere near my address. So i called LensRentals and their customer service rep answered right away and listened to my concern. Before anything else, he told me not to worry about that lens, it may take too long to get to me at this point, and he was issuing me another exact same lens from their warehouse, FedEx overnight delivery, and to expect it tomorrow. I was floored they were willing to sort it out by sending me another lens and sort the rest out later. They told me several times their most important action at this moment was to make sure I got my lens for my trip. I really appreciated that beyond any words, so I said thanks so much and hung up. I got the lens the next day, and ended up using it every single day in the Galapagos. Not only was it a dream to use on my camera, it surpassed even my own expectations, and delivered me some of the best nature close-ups I have ever taken in my life. When I returned to the US, I shipped it back to them and they emailed me to let me know they got it safe and sound. I'm so happy that I chose LensRentals for my lens needs, and am ecstatic with its performance. This company was absolutely incredible to work with, and I wish every other company on earth would use them as a customer service model. THANK YOU LENSRENTALS!!! --Scott"

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Verified
5/5

2017-03-30

Easy to work with

"Excellent quality. Their service is fast, and they are very nice folks, even when we forget to return the manual...
Have used them before, and will certainly do so again.
"


Verified
5/5

2017-03-30

No issues , perfect

"No issues at all, great service."

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Verified
5/5

2017-03-28

Try Before You Buy!

"I have rented numerous lenses and camera bodies from LensRentals and EVERY time, the process is just as easy as advertised!!! Whether your "Trying before you buy" or wanting a special piece of equipment for a special event, this the place to go! Excellent service!!!"

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Verified
5/5

2017-03-27

Such an Easy Process!

"This is the first time I've rented any film equipment in general. I picked LensRentals because they're prices were pretty low compared to their competitors. They made the whole process so easy! They shipped it to me early so I had time to prepare everything. And shipping it back was also super easy! I will probably never rent from anyone else. Ever. Thanks LensRental!"

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Verified
5/5

2017-03-27

Fantastic lens and great customer service!

"What a fantastic company. The information they provide on their website about the lenses makes it really easy to decide which ones you want to rent. The lens was exactly as they described and I got some amazing photos in San Francisco with it. Their customer service is probably the best of any company I've ever worked with. They even shipped the lens out early when they were worried about some potential weather slowing down the mail. I'll definitely be using them again in the future. "

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Verified
5/5

2017-03-24

Easy-

"The camera arrived on time, packaged securely. They're friendly and easy to work with. "


Verified
5/5

2017-03-24

Always great service

"Lens rentals is my go to site for renting camera gear. Great selection. Great prices and they just love what they do!"


Verified
5/5

2017-03-23

Awesome Experience

"They exceeded my expectations and will be use them again. Speedy service and excellent equipment."

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Verified
5/5

2017-03-19

Great!

"Everything went smoothly and the support staff was friendly."


Verified
5/5

2017-03-18

No Problem Rental

"The entire process went very smoothly. The lens arrived on time and in very good condition.

I will be buying my own copy of this lens in the near future.

Thanks
"