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Full Rating Profile + -

Product & services pricing
4.05/5
Chance of future purchase:
4.34/5
Shipping & packaging:
4.14/5
Customer service:
3.62/5
Return/Replacement policy:
3.34/5
Featured Review


Verified
5/5

2018-09-20

Good Cust service

"Quick delivery, good selection of parts"


Verified
5/5

2018-09-20

Excellent

"Excellent and ease to use site!! Rapid shipping!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
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Verified
5/5

2018-09-19

Excellent price

"Ease of use on the website.
Excellent pricing and good shipping speed.
"


Verified
5/5

2018-09-19

Fast delivery

"The roof crossbars for my RX350 arrived in 2 days from the time I placed my order."


Verified
4/5

2018-09-19

"Parts came dinner than expected. Ordering process was seamless. "


Verified
5/5

2018-09-19

LS 460

"Delivered on time and as promised. "


Verified
5/5

2018-09-18

purchasing made easy

"Fast and quick, user friendly web site."


Verified
5/5

2018-09-16

"Quick and easy .. tell more when I receive my products "


Verified
5/5

2018-09-12

FAST AND EASY ORDERING

"ESAY ON LINE ORDERING. BEST PRICE"


Verified
5/5

2018-09-08

The right parts for my CLEXUS!

"Outstanding prompt service!"


Verified
5/5

2018-09-08

Lexus IS F Sport Filter and Upper Air Box Lid

"Great products! Quick processing and shipping from a great company!"


Verified
4/5

2018-09-07

detail

"prefer photo of parts to make sure i'm getting right item."


Verified
5/5

2018-09-05

Quick and Easy Checkout

"Smooth system makes purchasing easy!"


Verified
2/5

2018-08-30

Screwed up twice

"I ordered brake pads and front rotors and air filters using Part#s. Wrong rotors were delivered (all other parts were correct). Customer service expedited the return and replacement of rotors. Two days later I had the replacement rotors; the SAME INCORRECT rotors. You would think that extra care would be taken to ensure that the mistake would not be duplicated."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2018-08-31
A rep from LexusPartsNow.com, GeorgeGPG, has responded:

“Hello,
We apologize for any inconveniences you may have experienced. We have noted your situation and are working with warehouse personnel to ensure this does not occur again.


Verified
5/5

2018-08-28

Great

"Quick and easy process!!!"