"Don't buy anything from lids online. They take your money immediately even if the hat isn't in stock and you'll have to wait a month for a refund. Terrible online and customer service everybody lies! Shop at Foot locker they may be a little more pricey but already you get what you pay for!!!!! Seriously lids is a joke don't waste your money or time on this."

"Lids.com has terrible customer service. Dealing with returns has been a nightmare. Please save yourself the trouble and shop a retailer that values their customers."

"Wow I wish I read these reviews before making a purchase the jersey I bought was torn I tried to return it 2 months later still waiting for my refund I'm told its in process sir its in process get to a manager and they tell me sir it take that long for the postal service to send back the refund really? you are going to tell me the postal service takes 2 months to mail something where are they India? Learned from my mistakes BEWARE POOR QUALITY AND POOR CUSTOMER SERVICE"

"WORST ONLINE ORDERING EVER!! They send sports clothing in dirty boxes, not wrapped in any plastic. They've sent glass mugs and frames with no bubble wrap or paper- completely incompetent.

Save your time and order from Fanatics or NFL or NBA directly. Lids may have cheap clearance items, but ordering online from them is a miserable experience. The customer service reps aren't very helpful either. There comes a point where a good deal just isn't worth it, and I have hit that point several times over with Lids.

ORDERING FROM LIDS.COM IS AWFUL!! THE ITEMS ARRIVE LOOKING LIKE THEY WERE IN CASEY ANTHONY'S TRUNK FOR A WEEK! F.U. Lids, FU....."

"Lids.com is ALWAYS "out of stock" or only carrying odd sizes. I called customer service to inquire about it and the rep said "inventory is updated Monday thru Friday" and if its popular, they'll get more of that item added to inventory. I was trying to purchase Miami Heat paraphernalia (most recent NBA champions and PROVEN to be one of the most popular teams in the NBA for years now so their items should be popular enough) and everything was either out of stock or only came in XXL. I've been checking the site several times over the span of a few weeks and NOTHING had come in. I search the "Top Sellers" page and , sure enough,black Miami Heat sweatpants were the #1 seller in "pants" but still no size other than XXL.

Called customer service and asked how often inventory is updated and was told "we get items in, whenever we get them in. Manufacturers send us items without prior notice and we don't know if we'll ever have certain things in stock" (so you don't order them? That's odd).

Try not to fall in love with anything you are online, it's probably "out of stock" while they wait for a random shipment.."

"• January 3rd - Ordered 3 hats on Lids.com. Order confirmation received.
• January 4th – Ordered 4 more hats. Order confirmation received. NOTE: both order confirmations state the items ordered, the price, and that they are being shipped to my local store. • Never receive a shipping confirmation
• January 11th - Receive arrival confirmations for both orders (arrived at store)
• January 11th - Go to store, they only have 3 hats, I presume it is my entire 1st order – they tell me they’ll call when the next order arrives. • A few days later, I call the store, angry salesperson insists the order hasn’t arrived
• January 14th – I email customer support
• January 18th -Customer support finally emails me back, stating that I did in fact receive my order. I call the store again, no hats. Email customer support telling them such.
• January 21st – Customer support finally replies, says that they called the store and learned that they did not receive the order. The 4 hats I ordered are now out of stock. They refunded my money – not helpful considering I just wanted some miscellaneous hats for relatively cheap, and the sale was now over.
• January 21st – I review my orders, find out that I was missing 2 hats from each of my orders, not the 4 hats from my second order. I reply to customer support telling them this. • January 22nd – (I only get one email per 24 hours, if I’m lucky!) They reply, said there was a clerical error, that the hats were in fact out of stock when they were sold to me, but they charged me anyways, then marked them as having shipped, then insisted that they had in fact been shipped, then insisted that I had received them, and then only gave me a refund after I fought with them for 10 days.
• January 22nd – I replied to the email asking for 4 hats of similar make/type as I ordered before, at the same price I paid before.
• January 23rd – They reply, vague email stating that I can place an order online or on the phone, no mention of whether it would be at the sale prices or not.
• January 23rd – I reply, clarifying what I am asking for – similar hats, same price.
• January 24th – They reply, another vague email stating that I can place an order online or on the phone.
• January 24th – I reply, this time with specific item numbers, asking if I can get those items for the price I originally paid for the 4 hats.
• January 25th – Different customer service rep replies, says to call them about placing an order.
• January 26th – I call, and explain the situation. The sales rep asks which hats I want, I give her the item numbers… one of the hats I chose is out of stock (appears in-stock online)… screw it, 3 hats instead of 4 will be fine. The sales rep gives me a non-discounted total. I explain again, she tells me that customer service will refund me the difference between this total and the sale total – I repeat this back to her to make sure it is crystal clear. Confirmed.
• January 26th – Order marked as shipped, credit card charged the full amount. Shipped address shows my home address.
• January 29th – I emailed customer support again, asking about when I would receive the refund.
• January 31st – still no refund. Still no response from customer support.
• January 31st – I check the tracking information for my order. I live in Ohio. The shipment originated in Indiana, went to Kentucky, then to Tennessee, then to Arkansas. It is marked as being “Out for Delivery” by the USPS in Fayateville, Arkansas.
· February 1st – Hats arrive (tracking number was way off), customer service requests that I call them.

· February 5th – I call customer support. They tell me that the supervisor noted on the order that I could not get the discounted rate. I asked why the salesperson told me otherwise – they don’t know. I’m told that they cannot sell non-clearance hats at clearance prices. Why did they tell me to call to replace my order, tell me during the call that I was getting the discounted rate, ship the hats knowing that I’m expecting the discounted rate, give me incorrect shipping information, wait 3 days to respond to my email, tell me to call them, then tell me they can’t give me the discounted rate?! They put me through to the supervisor’s voice mail – I left a message."

"Horrible customer service. Lids does not care about the customer. They lied about shipping date, failed to include my name and address on the package and would not sen another shipment to me until they got the original order back. I cancelled my order before that happened after waiting 2 weeks."

"I wish I would've read the reviews before ordering from this merchant! They suck! Ordered 2 hats for my father for Christmas on 12/17 (which was what they recommended). Well, they didn't even process the order until late 12/20 then probably did the cheapest shipping they could find for delivery 8 days later. 12/28 is not even close to Christmas. Sent an email to complain and just got a form email response with my shipping information with no attempt to address the problem. First time customers are going to always be last time customers. Sorry fansedge.com, I should've ordered from you!"

"* CUSTOM HATS *

Ordered 7 different custom hat designs online using their website. Fun and easy to use. However when I went to pick up my hats ALL had problems with them :

Crooked text
Text spaced too far from each other
Graphics placed too high. Looked funny
Slanted text

The last straw was when I went to a lids store with a hat they messed up and showed them what was wrong with it so they could do another for me the right way....result ? Everything straight and even but they got the SIZE of the text WRONG !

I like my chinese products better and better every day.

Bottom line is they couldn't deliver SEVEN TIMES but my wallet DID. SEVEN hats times $37 each...YOU DO THE MATH.

N E V E R A G A I N

I emailed the company but I doubt anything will be done about it.


UPDATE :

Received the one hat they offered to re do today. The other's went in the garbage a long time ago.

How is the new and improved hat ? GARBAGE. These idiots made the same darn mistake and added a new one to the front of the hat.

What did I get for my loss of over $300????? A $10 gift certificate to buy more junk from them.

Wake UP people it takes years to get good at embroidery. Take the kids off the machines because they can't deliver quality work."

"Before i made this order i called to confirm that i would receive my order by a certain date. OF COURSE i was told that I would. After placing the order I was told I wouldnt receive my order for an additional 18 DAYS! When I asked to speak to a supervisor via CHAT MS. Bonnie REFUSED to even expedite my order for THERE misinformation. I was lied to in order to make the order and than the story changed. THEY DONT CARE about there customers! This company will not last much longer!

DONT BOTHER WITH THIS COMPANY! They dont deserve 1 star they deserve 0! Save the headache and go elsewhere."

"I placed an order for some merchandise on Jan 6, 2012. The stuff didn't ship until the 11. Here it is the 16th and all I have is the merchandise has been transferred from DHL to the USPS. THey do not ship quick if you need faster shipping then you will pay dearly for it. They use DHL SM Parcel Plus Expedited service. That is picked up by DHL and then transferred to the USPS for the "last mile."

Also I ordered a shirt that was showing in stock on their website. By the time my order shipped it was out of stock. So they didn't include that in the order and I was not billed for it. However if they have something in the warehouse then their website should reflect what they have in inventory not oversell."

"Very bad customer service. If you are ordering from Canada, don't expect your order will come soon. it will take 4 days to process the order, 14 days to make it and another 14 days to arrive in the store near you. Give at least two months time if you must order a custom hat through WWW.LIDS.com . There is no way to track any orders. The stores don't' have any system to look up any on line orders. You are looking at another two months if the customization is messed up."

"i ordered a knit hat on the 4th and they never sent me a order that my item was shipped and they even cancelled one of the item cause they couldnt find it they didnt care to call or to email me.

this is gonna be my last order from lids "

""LIDS CHARGES FOR ITEMS BUT DOES NOT SHIP THEM"

My order arrived but was missing $45 worth of hats. I checked my credit statement and I sure enough I was charged for them. I contacted Lids/Genesco to ask for a refund or replacement.

They told me that they would have to open an investigation and that I had to approved "activity" on my credit card for them to investigate, but would not tell me what that "activity" might be.

I have spend hundreds of dollars with them, over the last several years, so it's not like I was trying to "scam" them out of $45 worth of beanies, but they said that did not matter to them!

I told them the only "credit card activity" I would approved would be the refund for the items THEY did not ship me.

The copied and pasted their original response and emailed it back to me!

ONE of the worst companies to deal with. I purchase a lot of items on line every day and even Walmart has better customer service!
"

"I took advantage of their promotion, "Buy One Get One 1/2 Off" and I'm very satisfied how quickly they processed and shipped my order. I made an order on 7/31 and they immediately processed and shipped it the next day. My order arrived on 8/5 in excellent condition (via DHL and USPS). Also, I did not encounter any problems when redeeming their online coupon and gift card when paying for the order.

My only gripe with Lids.com is that images of caps/hats/apparel sometimes doesn't load properly. I used to see images of caps on my wishlist but now I don't. Also, the site can be slow at times.

Because of this positive experience, I'm planning to buy from their online store again."