- STORE REVIEWS
- PRODUCT REVIEWS
2013-02-05
1/5
"• January 3rd - Ordered 3 hats on Lids.com. Order confirmation received.
• January 4th – Ordered 4 more hats. Order confirmation received. NOTE: both order confirmations state the items ordered, the price, and that they are being shipped to my local store. • Never receive a shipping confirmation
• January 11th - Receive arrival confirmations for both orders (arrived at store)
• January 11th - Go to store, they only have 3 hats, I presume it is my entire 1st order – they tell me they’ll call when the next order arrives. • A few days later, I call the store, angry salesperson insists the order hasn’t arrived
• January 14th – I email customer support
• January 18th -Customer support finally emails me back, stating that I did in fact receive my order. I call the store again, no hats. Email customer support telling them such.
• January 21st – Customer support finally replies, says that they called the store and learned that they did not receive the order. The 4 hats I ordered are now out of stock. They refunded my money – not helpful considering I just wanted some miscellaneous hats for relatively cheap, and the sale was now over.
• January 21st – I review my orders, find out that I was missing 2 hats from each of my orders, not the 4 hats from my second order. I reply to customer support telling them this. • January 22nd – (I only get one email per 24 hours, if I’m lucky!) They reply, said there was a clerical error, that the hats were in fact out of stock when they were sold to me, but they charged me anyways, then marked them as having shipped, then insisted that they had in fact been shipped, then insisted that I had received them, and then only gave me a refund after I fought with them for 10 days.
• January 22nd – I replied to the email asking for 4 hats of similar make/type as I ordered before, at the same price I paid before.
• January 23rd – They reply, vague email stating that I can place an order online or on the phone, no mention of whether it would be at the sale prices or not.
• January 23rd – I reply, clarifying what I am asking for – similar hats, same price.
• January 24th – They reply, another vague email stating that I can place an order online or on the phone.
• January 24th – I reply, this time with specific item numbers, asking if I can get those items for the price I originally paid for the 4 hats.
• January 25th – Different customer service rep replies, says to call them about placing an order.
• January 26th – I call, and explain the situation. The sales rep asks which hats I want, I give her the item numbers… one of the hats I chose is out of stock (appears in-stock online)… screw it, 3 hats instead of 4 will be fine. The sales rep gives me a non-discounted total. I explain again, she tells me that customer service will refund me the difference between this total and the sale total – I repeat this back to her to make sure it is crystal clear. Confirmed.
• January 26th – Order marked as shipped, credit card charged the full amount. Shipped address shows my home address.
• January 29th – I emailed customer support again, asking about when I would receive the refund.
• January 31st – still no refund. Still no response from customer support.
• January 31st – I check the tracking information for my order. I live in Ohio. The shipment originated in Indiana, went to Kentucky, then to Tennessee, then to Arkansas. It is marked as being “Out for Delivery” by the USPS in Fayateville, Arkansas.
· February 1st – Hats arrive (tracking number was way off), customer service requests that I call them.
· February 5th – I call customer support. They tell me that the supervisor noted on the order that I could not get the discounted rate. I asked why the salesperson told me otherwise – they don’t know. I’m told that they cannot sell non-clearance hats at clearance prices. Why did they tell me to call to replace my order, tell me during the call that I was getting the discounted rate, ship the hats knowing that I’m expecting the discounted rate, give me incorrect shipping information, wait 3 days to respond to my email, tell me to call them, then tell me they can’t give me the discounted rate?! They put me through to the supervisor’s voice mail – I left a message."
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2010-07-14
5/5
"I found a miter saw here priced ridiculously low ($96). The same saw was selling for $250+ on other sites... I figured it was a pricing error and the order wouldn't go through. A few days later, I hadn't received shipping confirmation, so I called; the item had already shipped, but the confirmation email didn't go through. At this point out of curiosity, I checked to see if they had changed the price of the saw on their site... they did, to $200! (which is in and of itself a great price.) They honored my order, and that is good business! I'm very satisfied!"
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2009-10-26
1/5
"Crooks! Sent me a bad chip, didn't answer my emails or calls. The worse online experience I've ever had, and I've been buy stuff online for a decade. Terrible company, beware!!"
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4/5
"After reading through the reviews of this company, I was very wary of dealing with them. But, they had the best price for the camera I wanted (the best amongst the legitimate retailers.) I figured I'd give it a shot, and proceed with caution. I ordered via phone, such as to be 100% sure that what I was ordering was what I was wanting. The ordering process was smooth, other than a bit of upselling, but nothing too serious. This was Nov. 18th.
After my camera hadn't shipped for over the 5 business days stated, I tried calling their customer service; the customer service there is a nightmare!
11/24/08, 3:15pm -- called to see why camera hasn't shipped yet. Waited on hold for 15 minutes, then was hung up on. Called back, got through to someone finally after another 15 minutes on hold, and asked why my camera hasn't shipped yet. The customer service rep told me that he had to check why. He put me on hold again (different music), then transferred me back to where I started... after another 15 minutes, I talked to a female customer service rep. She told me that they hadn't recieved the product yet from whoever, but that it was still scheduled to arrive on time (so much for the 2-4 days processing time!) "On time" being December 1st through December 3rd. She also said that I'd recieve a tracking number this Friday. The next day (Wednesday, rather than Friday) I received my confirmation number.
I received the package on time (albeit 2 weeks after I ordered it!) The camera was as described; US version, newly packaged, and included all of the accessories. Overall, I'm satisfied with the transaction, and would probably deal with them again."
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Merchant Member
2005-02-15
1/5
"I ordered some flowers from this company for my girlfriend on Valentine's Day. I ordered 4 dozen roses, and recieved only 3 dozen. The flowers that she did recieve were of very poor quality; many were crushed badly and/or only partially developed, while some were even browning. I will never deal with this company again."
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