"I normally purchased my hats at LIDS in the local mall but recently moved to PA which are short of mall outlets! I never had a problem in the stores and as expected my online purchase went smooth as well. My order arrived in 3 days which was quicker than I anticipated. I was emailed with an order confirmation but would have liked an additional email with a tracking number or at least an email when the items shipped. On the website there is an option to track your package but then it asks for login info. It would be great to just put in an order number for people who choose not to make an account. Other than that minor detail I was very happy and look forward to future purchases as I even bought the Passport Membership! :)"