"I ordered a 4-button Tranquil Ease Headrest/Power Recline replacement Hand Control for a Mega Motion Windermere NM3350 Power Lift Chair per the photo on the Liftchair.com website which matched the label and look of the unit on my chair. I received the replacement part quickly, but it was a Raffel brand and didn't have the coiled cable near the controller end like my Tranquil Ease control. I called customer service. The woman (Debbie ?) I spoke with looked up the order and told me that Tranquil Ease is now Raffel, and that company no longer makes the hand control unit with the coiled end. We connected the unit to our chair, and it worked perfectly. Debbie(?) even called us back to assure us of the previous information, make sure the unit worked properly, and tell us she would take down the out-of-date photo. Overall, great customer service and product met the need."
"My mom broke her chair control.
I took a pic of the label in the back of the chair plus the broken control and sent it to customer service on the website. A sales person sent me a link to the item and I placed the order. It was very simple. I was happy that I did not have to do much to get the order placed. I do not live with my mom and wasn't able to travel to her location repeatedly to get chair info. I saw her on Sunday and the part was ordered on Tuesday. It only took 1 day of communication to place the order. The entire experience took les than 10 minutes out of my day."
"Very very helpful and very appreciated"
"Item on back-order. Still waiting. There has been no other communication."
"Great source for replacement parts"
"They had what I wanted for a somewhat decent price and the discount code helped"
"I got what I needed when I needed it."
"all fine except no arrival date"
"Ordered/paid additional freight for faster turnaround/delivery. It took 7 days vs advertised 3-5.
Poor response/turnaround."
"Good! Person I talked to over the phone was very helpful!"
"We have been trying to get replacement for our 15 yr old chair to no avail"
"One phone call and Ms. Berri was the most helpful customer service rep anyone could ever hope to deal with when needing assistance. She not only save me money by stating I did not need to order the entire Motor Actuator, but instead the small piece that was broken could be ordered individually. I sent the model and a photo and she sent me the link with the part already listed. On top of that she gave me a promo code for an additional 10% discount. With all of this excellent experience, I then discovered the shipping was free! WOW, 100+ on scale of 1-10! "
"Ordered new control for my recliner by using the model & serial number on back of old one . Paid extra to get it here quicker & was completely satisfied "
"I had no problem getting my order through a third-party seller"
"I ordered my part from Canada. Within 2 weeks the part arrived and worked great. I will recommend this company to everyone"