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Product & services pricing
4.23/5
Chance of future purchase:
4.11/5
Shipping & packaging:
4.04/5
Customer service:
4.33/5
Return/Replacement policy:
4.36/5

5/5

2024-08-05

Product quality

"This website is very helpful. I purchase some products from this website and those are really good. I have good experience "

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5/5

2024-08-05

It was great experience.

"The quality of the product was really awesome and the price was very cheap."

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5/5

2024-08-05

Overall customers service and delivery process

"This shopping application are great. I am very satisfied their service... Cloth material are so good and delivery process is so fast
I am very happy to their service
"

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5/5

2024-08-05

Really amazing thank you

"Good very good experience "

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5/5

2024-08-04

Responsive Service.

"Amira Mostafa was very helpful in resolving a customer service issue, and provided considerate, excellent service."

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5/5

2024-08-03

Prompt & courteous service

"Ordered 2 blouses which were too large even tho' I followed the size chart provided. As I love the products, I requested replacements in smaller sizes which are apparently being sent to me asap. Prompt & courteous service.



"

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5/5

2024-08-03

Great customer service

"Coruncanius has restored my faith in Light in the box by resolving my concern professionally and with care and respect thank you "

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4/5

2024-08-02

Satisfied customer

"Eleanora was excellent to deal with. Very prompt in replying and assisting me with an issue that was resolved to my satisfaction. "

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5/5

2024-08-01

A pleasant surprise.

"ALEJANDRO handled my request with professionalism and timeliness. I could not be happier with the outcome.
Thank you, ALEJANDRO

Bill Buckley
"

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5/5

2024-08-01

Improve Refund/Return policies

"Just need help regarding the policy for a refund. Just feedback to Light in the box. If you’re going to be selling merchandise internationally with no warehouse in Australia or in a main capital Siri weather be Sydney or Melbourne and you need to send it off back to the UK,USA or Canada it cost a lot of money for the customer to return so that something you need to look into as a customer satisfaction and without putting them out of pocket. Overall the customer service was very good thank you"

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5/5

2024-07-31

Exceptional service

"I was very well taken care of with my situation after a purchase. Coruncanius was a truly wonderful and very understanding person who every company should have more of. I thanked Coruncaniys very much for a swell job and admiration. It takes one very special person to listen and to go the extra mile in making a customer happy,
I will definitely continue purchasing from your company.
Thank you so much!
Irma
"

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4/5

2024-07-31

Dress order

"The dress I ordered did not fit well and wasn't suitable for the occasion. I requested a return but this would have to be paid for and sent from a post office. I do not drive and have to get a taxi to the post office and the return was only to be 50% of the initial cost. As a pensioner I am not able to afford this. When I informed Coruncanius of my predicament, I was treated with kindness and respect which was above and beyond anything that I could have expected or hoped for. I thank this person for resolving the situation for me. I am very grateful and very impressed."


Verified
5/5

2024-07-29

"The delivery was prompt, as promised. The goods are as described and of good quality. I am very satisfied with the transaction."

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5/5

2024-07-29

Sylvia for the win

"Excellent customer service. Thank you Sylvia! "

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5/5

2024-07-29

Great customer service!

"I bought 2 dresses and 2 pairs of shoes from Lightinthebox! The 2 dresses and pair of sandals were great but one of the pair of shoes were unfortunately too big. I contacted customer service and received a quick, great and satisfying resolution from one their agents, Silvia! Thank you Silvia for being so customer service oriented!! :)"

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