"My experience was very good. Lovely website it is. "

"Un grand merci à Amadou qui s’est occupé de ma requête , très efficace et professionnel "

"Camila did a very good job. "

"Robes ne convenant pas à mon attente. Grâce à Andrei du service après-vente tout est rentré dans l'ordre rapidement et mon remboursement ne devrait pas tardé à arriver "

"Tuve un problema con un envío que no llego en el tiempo estipulado por problemas en la aduana y con el transportista local de mi país. Por tal motivo, la mercadería que esperaba, fue devuelta. Enseguida me comunique con atención al cliente explicando el inconveniente. El nombre de la persona que me atendió no lo voy a olvidar mas, se llama Camila y gracias a ella se pudo solucionar. Su dedicación y su esmero me dejaron mas que conforme para seguir comprando en LightinTheBox. Gracias Camila!!! Excelente atención y dedicación a la necesidad del cliente. "

"For me the watch was not successful, it just did not take any readings. Tried on both side of wrist and just would not work. Contacted returns department and Amadou was perfect. Although in Asia, comms were good and issue sorted out , no problems. Amadou, thank you "

"Nervous with a first purchase, but was able to rely on previous customers' reviews which had useful content and images. Delivery of the item had no issues, and the quality of the product was good."

"After being disappointed with my purchase, customer service turn things around for me, they came through and put a smile on my face. Thank you so much "

"The company resolved in an exemplary way a misunderstanding that had been created in the sales relationship. Mr. Coruncanius, resolved the practice with great fairness and timeliness. For this reason I will surely still be a customer for the next purchases."

"I bought a watch strap through the LightInTheBox website. The whole process was excellent and all information provided correct and reliable. I was kept informed on the status of packing, shipping and 'out for delivery'. Everything perfectly on time, as promised when I placed the order.
Unfortunately the product did not fit and I could not use. This can happen ! But the difference is made by companies offering an excellent after sales service. Alejandro from the LightInTheBox Team was very helpful, answered within 24 hours and solved my problem within 2 days ! Excellent after sales service and I can only recommend this company, hoping you'll be served by Alejandro !"

"I spoke with Yuriy about an item I had received that did not fit, and she worked with me until we found a solution. I cannot say enough about Yuriy, she was very helpful, friendly and a great representative for Light in the box!
Thank You Yuriy I really appreciate you!! "

"Yuriy form customer services was extremely accommodating with a package I had to return (absolutely no fault of the company's). They were really prompt with their replies and the whole returns process was a breath of fresh air compared to some of the companies I've had to deal with lately. I'm a big fan of giving credit where credit is due, so I would really recommend Yuriy and the customer services team - very helpful indeed. If you're on the fence about getting something from these guys in case you need to return it, I'd feel better about just getting it and giving it a go. "

"We ordered for my husband the wrong size suit for our daughter's wedding. This was all due to the fact that we neglected to measure him thoroughly prior to ordering. I began the process to exchange the suit for the proper size. Coruncanius, my customer service representative, was wonderful! I was given a few options, and after deciding to proceed with the exchange, I received clear instructions to do so. Along the way, Coruncanius kept me informed of progress, and expressed support for any anxiety I may have felt. The replacement suit is on it's way, and Coruncanius' professionalism helped us resolve the problem! THANK YOU, Coruncanius!!"

"I ordered some LED spotlight bulbs. But they were in poor quality not as advertised.

I contacted the Customer Service to ask for a refund. My request had been back and forth by some agents.

However, once the matter was escalated to Coruncanius, a Supervisor, it was resolved immediately to my satisfaction.

Coruncanius is really customer focused support person who understands how to win customers .

Thanks, Coruncanius!"

"My purchases with LITB has been positive and done wiith ease through fast updates, tracking and after sales service. The products featured are of high quality."