"Hi,
I was very worried when I received a message say that I hadn’t pick up
My parcel, as I had not indicated I was collecting. Javier put my mind at rest & my package was delivered a couple of days later.
Really good customer service thank you.
Josie "
"I had a question for customer service about the description of an item. Javier provided just the answer I needed. Unfortunately, prior to hearing from Javier, I had a number of responses that were not relevant to my question."
"Needed an order sooner than stated in the order confirmation. I requested help and Jasmin quickly came to the rescue and changed the order so that the items that I truly needed would arrive sooner than scheduled. This is excellent customer service…help is there when you need it."
"I found a lot of new designs I couldn't find elsewhere. The shipping price might be a little high. Everything arrived complete, in good condition and faster as expected to be. A great customer service too."
"Item (swimsuit) received quickly. It fits the description and it's of good quality."
"We often ordered dresses that weren't what the catalog said. The wrong shirts were delivered. Electronic devices do not work for long."
"Dress was as described and fits perfect. Delivery was right on time."
"Esperienza positiva, ottimo venditore, consiglio a tutti."
"Good vinkelen. Ik vond de service en aandacht van verkopers leuk"
"Pas déçue de mes achats effectués sur le site "
"recibido todo a tiempo. he tenido un problema de talla de un producto y se me ofreció solución con un descuento. "
"I didn't receive my package and contacted customer service to help try and trace it. Maha, the customer service representative was very helpful and reassuring in dealing with this issue. They were both prompt and professional in responding to my messages. A refund was issued at my request when the package couldn't be located."
"I had ordered some items and it was the wrong size. Very beautiful t-shirts. I emailed customer service and received a response quickly from "Youssef". Youssef communicated with me different options as to what I could do and I responded back with the answer and the issue was resolved. "Youssef" keep up the good work!"
"I hadn’t received my package and was querying a refund. Youssef was very helpful and ensured my issue was resolved promptly. He processed a full refund for me and kept me updated all the way through. "
"I was charged duty tax even though I paid duty insurance. Just one message to SOUMAYA and it was all cleared up. I was refunded the duty tax. It was dealt with promptly and fairly. Thank you!
Bernadette"
A rep from LightInTheBox, LightInTheBox, has responded:
“Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? If it is convenient for you, could you do me a favor to take a photo of the wrong dress and electronic devices to prove the problem.
Waiting for your kind response.
Sincerely
Customer Service”