"I like those dresses, which are in really nice material (cotton)for example. But sometimes the explanation is not clear about the dress fabric/material. It looks beautiful in the picture, but if it is in Polyester and a very simple cut, then the price is too high!! "
"My cd player got stolen in the mail, but i got rly good help with this.
Thanks so much Luis for that.
I was so broken when it was stolen.. "
"David helps with our online order that I made a mistake with he immediately resolved the issue definitely went above and beyond one of the few people I have dealt with that seems to love their job and loving helping people"
"Luis was very helpful and attentive to the many questions I had regarding a camera system that they sell. Luis made sure to get my questions answered from the manufacturer of the camera system. Luis communicated with me properly and very well after I received poor customer service from a different service rep at the company that failed to give their name. Luis came to the rescue and saved me from more frustration and got my answers answered for me. Thank you Luis for all your help. Unfortunately I decided not to purchase the camera system after I received the answers to my questions as the particular camera system was not exactly what I needed so I am now looking at some of the other camera systems they sell."
"Love this company. Vast selection of designs, way more than we get in the UK, excellent value for money, I'll be ordering again very soon "
"I ordered an XL because the website chart for sizes said the hips were 30 inches. However, when it arrived it was way too big. After several emails back and forth, Silvia was able to give me a full refund for this item. The reason I titled this experience as "Respect", was because I felt listened to and respected by Silvia."
"I had an issue with my merchandise and emailed customer service. I was emailed back within an hour. I was communicating with #RedaElKhaldaoui and was simply amazed by how prompt and efficient and friendly :). Thanks so much!!!! Laura :)"
"Ms Eleanor’s Was the Best And Greatest Service I have Had with LightInTheBox.
She Definitely Needs A RAISE!!!!"
"Product arrival times are fast, but the quality is not always good "
"Ordered a phone case. It took ages to come and when it arrived it was the wrong size, even though it was said to be for my model of phone. I asked about returning it and initially I was told I'd have to pay postage to China . Having already paid postage from China, the refund if it came would have only covered the postal costs. I complained and after threatening to leave bad reviews, I was eventually helped by someone called Javier, who arranged a refund . So the 5 stars are for him, not my overall experience, and I wouldn't buy from this company again."
"I decide the YUERLIAN Men's Running Tights Leggings Compression Pants I ordered were probably going to be larger than I need, after all, they stretch. I went to My Orders on the LightInTheBox site, clicked Customer Service and selected Change Order. That's all I had to do, Nikita saved the day! My order was cancelled the next day and a new order was placed with the size I wanted. Nikita notified me the by email that my order had been changed as requested and informed me that the processing time was updated to reflect the order change. The extra attention and communication is greatly appreciated. I made an error in ordering and Nikita fixed it all up for me. Thanks for the superb customer service, Nikita. I feel confident about buying from LightInTheBox in the future. Hope to work with Nikita again soon!"
"The item that I had received was incorrect. After couple of attempts at getting a refund I asked to speak to supervisor who agreed to a refund immediately. Eleanora was quick and concise and refunded me in a timely manner once she had established that all other options had been exhausted. The process was completed online through my account which was a bit cumbersome initially but once I had established how this worked was simple enough. Refund was received quickly. I will happily shop again with Light in the Box but be aware that items can take a while to arrive due to shipping from China. Whether this is true for all items I cannot comment."
"I love the Variety which is offered on this shopping platform. I like that there is the possibility to get also an express service. What is sometimes very very disappointing, is that in some cases the dresses ARE NOT AT ALL what is shown in the picture. Also the quality of the fabrics is overall POOR. I think that if the quality of the fabrics was better I would be willing to pay extra. Also the CUT of the shown dresses / model is almost never the same. And this is really a pity. I think this is not honest from the producer to show a beautiful dress and then send a dress which is not at all the same in cut and fabric. "
"Fast abd clear what's I will get. Not enough pay back as only 30% si I'm not satisfied "
"the material is polyester,light and flowy but i like the style in model so i wanted to try myself,some looks good to me some not but what should i expect im not a model,for this price i can buy more outfits everyday "