"Ravie de mon achat comme d’habitude "
"Mostly very satisfied it happens that an Order does not fit as expected. Unfortunately there is no return service awailable and costs to send order back to China from Europe are extremely high."
"mes chaussures sont parfaites et tres belles "
"erhöll en klänning som var gråaktig, sydd i ett stycke, förfärligt syntetmaterial. Bilden visade en klänning som var distinkt i färgerna, lite figur sydd och lite veck på framsidan lurade köparen att tro att materialet var linneartat. Helt oanvändbar klänning. Returen i princip omöjlig, man obeds köpa nytt från katalogen och erbjuds konstig bonus. Val av retur; inga retrublanketter finns f n. Jag skall avvakta. Jag skall stå för returen 10-40 $ och spårningen att varan kommer fram till Kina.
Seriöst - nej!!
Jag har i princip kastat bort mina pengar.
Storlek M på T-shirt valdes, den är jämförbar med storlek XS (ej vald att returnera)
Lång tid mellan beställning och leverans."
"Ho ordinato una camicia con lacci per uomo, tessuto e misura tutto bene, l'unica pecca, hanno sbagliato il colore.
Devo dire comunque che si sono messi a disposizione offrendomi varie tipologie per la risoluzione del problema.
Non fosse stato per il problema del colore, avrei dato 5 stelle."
"Ma commande est bien arrivée et j'ai été trés surpris de la qualité et la taille parfaite des produits. Les réponses aux questions sont rapide. Je commanderai à nouveau en espérant avoir la même expérience."
"The dress we ordered was broken. We complained and agent Yuriy solvd the problem so that we were very satisfied."
"I purchased a dress and when it arrived it was missing a part which then made the made the dress unwearable. After contacting Customer Service I was given excellent, efficient friendly service by Rui Machado who went above and beyond in helping me. He kept me up to date with what he could do and within 2 days another dress is being posted to me. Huge Thank You to Rui I will be shopping with light in the box again. "
"J'ai commandé une "Veste Trench Homme Normal" en Taille L , l'article était beaucoup trop petit
des poches minuscules et il ne me semble pas de bonne qualité.
Le conseiller m a demandé plusieurs photos de l article avec les mesures ce qui est normal.
Le fait de renvoyer l'article aurait couté trop cher et finalement l'article m'a été remboursé,
du coup j'apprécie la compréhension de l'équipe."
"I had to return two items. Luis dealt with my every email quickly, politely and to my satisfaction. I am very grateful for his help - absolutely outstanding customer service. Thank you, Luis!"
"Touy was very helpful and insured that i was issued a full refund when I had to cancel an order due to a change in plans. I really appreciated the excellent customer service that he privided and I will definitely consider ordering from Light In The Box in the future when I have more time for the items to arrive.
Thank you again to Touy all involved for your help. I really appreciate it!"
"I am very grateful to Sara Gus from Customer service for the way she solved my problem with my order# 57297035. I am looking forwards to be doing more purchases from LightInTheBox knowing that if there is a problem I can depend on professional staff like Sara Gus to come to a satisfactory solution. Thank you again Sara. My best wishes to you from Montreal, Canada."
"I ordered 2 costumes and 1 bikini, they all fit well and are excellent quality. Long lasting fabrics. I also needed them delivered urgently for my holiday and #RedaElKhaldaoui in customer services, expedited the delivery so they arrived before I left. Many thanks! "
"Hi
I Would like to thank Eleonora for the service I received.I had a problem with sizing and Eleonora helped me so much that I have just placed another order for 6 shirts .
Thank you very much
Mark"
"I bought a winter overcoat from LightInTheBox recently, however the product received was more like a jacket/blazer than an overcoat which was suppose to reach my knees. I have opted to refund the product but i liaised with a customer support officer named Amira Mostafa Ahmed who agreed to give me a partial refund for the product. "
A rep from LightInTheBox, LightInTheBox, has responded:
“Kära kund,
Det här är Chloe, chef för kundtjänsten på Lightinthebox.
Vi ber uppriktigt om ursäkt för det som hände. Vi hedrar dig som vår uppskattade kund och vi hoppas ärligt talat att du kan få en enastående shoppingupplevelse här.
För ditt problem, kan du göra mig en liten tjänst, kan du ange din e-postadress och ordernummer, så att vi kan rikta oss till att ordna en lösning så snart som möjligt?
Med vänliga hälsningar
Kundtjänst”