"We ordered for my husband the wrong size suit for our daughter's wedding. This was all due to the fact that we neglected to measure him thoroughly prior to ordering. I began the process to exchange the suit for the proper size. Coruncanius, my customer service representative, was wonderful! I was given a few options, and after deciding to proceed with the exchange, I received clear instructions to do so. Along the way, Coruncanius kept me informed of progress, and expressed support for any anxiety I may have felt. The replacement suit is on it's way, and Coruncanius' professionalism helped us resolve the problem! THANK YOU, Coruncanius!!"

"I ordered some LED spotlight bulbs. But they were in poor quality not as advertised.

I contacted the Customer Service to ask for a refund. My request had been back and forth by some agents.

However, once the matter was escalated to Coruncanius, a Supervisor, it was resolved immediately to my satisfaction.

Coruncanius is really customer focused support person who understands how to win customers .

Thanks, Coruncanius!"

"My purchases with LITB has been positive and done wiith ease through fast updates, tracking and after sales service. The products featured are of high quality."

"I ordered a shirt that was appealing to me. The shopping experience was great. Not only did they keep me informed about every step in the process, but even asked me to verify that I received what I ordered. "

"I simply luv lots of your products, linen trousers, linen shirts and especially your colourful patterned shirts. Great for summer and light %
Customer service is great and very helpful.
WOW !!! and I’ve got more cloths that I’ve seen to buy. Would recommend trying there cloths. Stylist "

"I received some trousers promptly and they were exactly what I was looking for. However, the waist size was much smaller than ordered and it transpired that the incorrect size had been picked and shipped to me. I am extremely grateful for the support given to me by Amira Mostafa in resolving this matter to my satisfaction. Amira communicated clearly and updated me regularly - they truly embody the very best of customer service principles. "

"After receiving the incorrect product design I emailed Light in the Box immediately and was contacted straight away by one of the customer service representatives. Very professional and sorted the issue promptly. They have informed me they sending the correct product as soon as possible. Their representative Corucanius has managed the issue very well so far. I’m looking forward to receiving my parcel. "

"I ordered some clothes and some toys, everything was better than I expected. Very complete sizes, designs just like the images. Everything is of excellent quality. Shipping times were as promised."

"I am very happy with this and I loved to shoping more to this site products are very good thank you "

"Ho ordinato dei pantaloni che poi quelli arrivati erano molto diversi . Ho inviato una mail e in giornata ho ricevuto una risposta che mi informava che l'azienda mi avrebbe restituito i soldi. Cosa che è avvenuta proprio ieri.
Grazie e complimenti"

"I recently ordered from Light in the Box and the size that came wasn't the right one (I ordered a dress for my wedding). After being told that I couldn't have a refund I escalated my ticket and got the lovely Eleonora who was beyond helpful - processed my refund and shipping so I was able to purchase the same dress in a smaller size.

Huge thanks to Eleonora, her customer service was second to none and made this experience so much easier for me when it seemed like it was going to be stressful!"

"I ordered a medium and it was too big, even though the sizing guide indicated it would fit. Alejandro was very helpful I getting the small sent to me, and I didn't have to send the medium back to him, so I will pay it forward and give to a friend who can wear this size. thanks so much Aliejandro for your response and helping in getting this done quickly. Much appreciated."

"Although the tracksuit I purchased wasn’t exactly what I was looking for the support I received from Eleonora was a breath of fresh air and I was pleasantly surprised at the willingness to honestly look at my review and remedy the issue quickly and go above and beyond my expectations.
Well done and you have kept me a customer who will now recommend your website."

"I had reported a missing package luis responded and helped me sort out the problem I was very happy with the outcome. Luis was friendly and helpful and was a pleasure dealing with him thank you luis "

"I am grateful for the help given by customer service representative Eleonora, she sorted out my problem and she's a real asset to your company. Thank you Eleonora!"