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Product & services pricing
4.33/5
Chance of future purchase:
4.19/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.45/5

5/5

2020-09-23

Review

"This is my fourth purchase with lightinthebox and once again I'm very satisfied. Great products, great materials and great fit and inexpensive, I look forward to future purchases."

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Verified
5/5

2022-05-10

A

"I’m very happy to use this app "

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Verified
3/5

2022-05-10

On-line shopping

"The first time i've shopping in LightInTheBox, wasn't a good experience but the others went well. The only things i don't like are the time we have to wait and the taxes we have to pay to transport. Many times it's more cheap buy on market."

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Verified
5/5

2022-05-10

quadro con fiori

"ottimo prodotto , imballaggio perfetto "

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Verified
3/5

2022-05-10

Room for Improvement

"I received a dress and pair of shoes, both of which fitted perfectly and are very comfortable. However the packaging was awful - just squeezed into a paper and even more tightly squeezed into my post box. The shoes Could have been really damaged; luckily they were not.
However, I am waiting on a dress to be delivered and a pair of open shoes/sandals. I have been asked to wait patiently .... but it is a good job I don't need them for a special occasion.

Order Number:
2204100854082409

Order Number:
2204090854051750

Am waiting for both these items, which are past their delivery time.
"

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Verified
3/5

2022-05-10

Une expérience mitigée

"Sur 2 articles, un m'a donné entière satisfaction, l'autre pas du tout. Politique de retour compliquée car à ma charge donc onéreux "

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5/5

2022-05-09

Excelente servicio atención al cliente

"El producto no fue el adecuado pero la verdad que el trato en atención al cliente fue excepcional. No tendré ningún miedo a seguir utilizando esta plataforma. Muchas gracias a Soraia que fue quien me atendió."

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5/5

2022-05-07

Very happy with the service!

"Nesrine and Freya were so responsive and supportive. They resolved very complex issus with my orders. They are trustworhy and I will order again. Fantastic customer service experience.
Very happy customer!
The only comment is that the store should take more care when pack the order as came damaged. Also customers should be able to write some comments to the seller when ordering e.g ask to be posted in the original package etc.
"

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Verified
5/5

2022-05-05

Positive Bewertung

"Ich war wirklich positiv überrascht, Gute Qualität und schnelle Lieferung. "

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Verified
5/5

2022-05-05

top

"de leveringen zijn in orde, tevens de kwaliteit."

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Verified
4/5

2022-05-05

delivery

"Delivery is very slow, but item is just like picture."

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Verified
5/5

2022-05-04

Excellent purchasing experience

"Product was exactly like i expected "

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5/5

2022-05-03

Magnifique

"Hormis les bagues superbes, un peu trop grandes, les vêtements et sandales sont très jolis. Une taxe supplémentaire de dédouanement m’a surprise; le service clientèle après-vente, géré par Nesrine, a très largement dépassé mes attentes. The LightInTheBox mérite ma fidélité. "

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5/5

2022-05-01

Excellent!

"I was very amazed with the way the customer Care person communicated, Nesrine was very supportive and helpful, I am happy!"

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5/5

2022-04-28

Good service

"Good service. I had to cancel my order due to cancellation of the occasion. Got my refund without any issues. Thanks to the customer support representative Chennuo for prompt response and quick resolution. "

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