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Product & services pricing
4.33/5
Chance of future purchase:
4.19/5
Shipping & packaging:
4.06/5
Customer service:
4.43/5
Return/Replacement policy:
4.45/5

1/5

2022-06-13

BEWARE - Sizing not accurate - returns and exchanges are not possible

"Nice looking clothes, reasonably priced, delivered in a couple weeks. What we would expect from an overseas retailer doing mail order business in the US. Not exactly...
BUYER BEWARE, I would like to share my experience for those trying to decide of they should click "place my order", or move on. If you do order from this company, be prepared to keep whatever they throw in your mailbox, they make returns very difficult if not impossible. I wish I had done more homework on this deceitful organization before purchasing.

Although the clothes are cute and the quality appears to be satisfactory, the sizing is NOT accurate. I ordered three tops in size "M" and only one actually fit. These items are much smaller than a typical M in the US marketplace. Tried to initiate a return and things got really frustrating. Ten days of back and forth, requesting pictures of the UPC on the packages, then lay the items out on the floor and take pictures with a ruler, then we need more pictures. Really? The items don't fit and are simply very small for their advertised size. One of the three items fit, I'm not crazy or lying to myself about what my size really is... Now I must send them back at my own expense to China - or "We understand how expensive a return can be, so we will offer you a 60% credit on a future order, or 40% of a refund to just keep the items". NO, this was not my fault, and they don't fit. What makes them think a partial refund will make me feel good about squeezing into a sausage casing of a blouse? I understand business, costs, and minimizing liabilities but lightinthebox has no true intent of standing behind what they sell. They have tried to draw out the return process to frustrate a customer until the $36 is no longer worth the trouble.

If you feel like playing the lottery for sizes, click away. If you expect a "free return" as advertised at the top of the page when you google search the company you will be disappointed.
"

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Verified
4/5

2022-06-11

Satisfied with purchases

"I have been a customer for years. I am satisfied with my recent order. I especially like the lightweight jacket and am glad I ordered it."


5/5

2022-06-08

Excelente servicio de atención al cliente postventa

"He tenido un problema con el articulo (lo que me llegó a casa no se adecuaba a lo descrito en la web) y Camila, la gestora que me ha atendido, lo ha hecho con rapidez y me ha dado solución muy satisfactoria."

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Verified
5/5

2022-04-13

I have already made several purchases and in all of them I was very satisfied with the shipping and the items I bought

"I have already made several purchases and in all of them I was very satisfied with the shipping and the items I bought"

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Verified
5/5

2022-06-07

Très beau chapeau

"Bien emballé et très belle qualité !!"

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Verified
5/5

2022-06-07

Very useful

"Variety of options and reasonable prices"

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Verified
5/5

2022-06-07

Easy shoping

"The site is full of everything you need. The prices are acceptable and the quality exceeds the expectations. You get notifications about the package all the way to the delivery. I found it easy to shop and im very pleased with the products. "

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Verified
5/5

2022-06-07

Excellent

"Great store, I am very happy with my experience so far, let's see what the future holds!"

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5/5

2022-06-06

Fabio is the man

"I had an issue with my package it was delivered but I never got it so I reported it and Fabio helped me in the best way possible.
I got refunded so I’m very happy thanks
"

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1/5

2022-06-06

BAD PRODUCT

"What I ordered was not delivered. Product was not a 16inch and wavy, instead it was short, wrong color, curly afro . The second one was short knotted up, cut was wrong, color was wrong. WANT MY MONEY BACK. i WILL NEVER DO BUSINESS WITH THIS COMPANY.MY ORDER #2205091054969507 $108.13.....pLEASE REFUND...Thank you Debra Howard"

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Rep reply posted 2022-06-07
A rep from LightInTheBox, LightInTheBox, has responded:

“Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26116427, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.


5/5

2022-06-05

Support

"Best support for reclamation."

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Verified
5/5

2022-06-04

Handycase

"It was exactly the way I expected it to b e. "

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Verified
5/5

2022-06-01

Beste!

"Veldig glad med produkter jeg hadde kjøpt."

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Verified
5/5

2022-06-01

Positively surprised

"I like that they always give you the measurements. So my size might vary, but thanks to the measurements it is easy to pick the right one"

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1/5

2022-06-01

Will not purchase from again

"Sadly very disappointed with 2 polo shirts purchased for my husband. Terrible fit and low quality fabric, a waste of money. How do they make these items look so good online... clever photography or just sending 'look-alike' inferior products. Purchased 12 May 2022 arrived )1/06/2022"