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Product & services pricing
4.40/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.25/5
Customer service:
4.66/5
Return/Replacement policy:
4.12/5

Verified
5/5

2022-06-21

Lynanne

"Lynanne was extremely helpful and made it easy and fast experience "


Verified
5/5

2022-06-21

Excellent service, competitively priced!

"Excellent service that is competitively priced. Outstanding high quality selection of items, with fast shipping."

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Verified
5/5

2022-06-20

THE RIGHT LIGHT AT A GREAT PRICE

"GOOD SELECTION AT GOOD PRICES & PROMOTIONS"

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Verified
5/5

2022-06-20

First LNY Experience. Forever Customer.

"I was leery of LNY shipping with FedEx based on some disastrous FedEx experiences but my items were packaged so well I think they could have come by Pony Express and still arrived in tact. I ordered 3 items and all came in flawless shape and far quicker than I expected them, sooner than I needed them for my project as it turns out. I had questions prior to ordering and was very impressed by the quick responses I received from the customer service agents. I had an item picked out from another company but due to the assistance I received from LNY customer service, I decided to purchase all of my items from LNY. I'm sold on this company."

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Verified
5/5

2022-06-19

"Live chat customer service was very helpful and made my shopping very easy"


Verified
5/5

2022-06-19

Great product - great customer service

"Bought all of the lightings for our construction project here, they have been fantastic and easy to work with. Great selection"


Verified
5/5

2022-06-18

Awesome

"Amazing selection, deals, and especially the customer support! "

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Verified
5/5

2022-06-18

Delighted a dozen times and every time NYL exceeded my expectations

"In our fast paced world it is hard to come across great customer experiences every single time you make a purchase from a company. I have purchased a dozen or more high end light fixtures from NY Lighting. Whether its chat, by phone or email - it is always a pleasurable experience. Pricing has always been more then fair, and actually a bit better then I had hoped for. I wasn't sure about one of the fixtures and the returns department was beyond helpful with their communications and follow up. I ended up keeping the fixture due to its distinct mercury tinting and became more than ok that it didn't quite match the companion tinted mercury fixture that hung over our kitchen island. However, NYL was more than willing to return and send another to make sure I was happy with the purchase. Like I said it didn't matter if I was speaking, chatting or emailing -- every single department was beyond helpful and professional. Love it and will continue to purchase from NYL :)"


Verified
5/5

2022-06-17

"Completely satisfied with the service"

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Verified
5/5

2022-06-17

Bright Idea

"Had to order a power supply for a lamp and the woman on the phone was great fast and very helpful. "


Verified
5/5

2022-06-17

"Amazing and fast response. "

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Verified
5/5

2022-06-17

"Sweet in stock parts. Broken ceiling fan light globe. In stock Ship fast"


Verified
5/5

2022-06-17

Quick price match

"Sales rep was quick with price matching and was very satisfied with the pricing."

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Verified
5/5

2022-06-17

Customer Service Can't Be Beat!

"I needed a number of changes, explanations, pricing questions. The customer service folks responded quickly and were always very helpful. I am doing my kitchen over and making all these decisions is overwhelming. I am down to a few items. One of the biggest left on my checklist is lighting. These folks really made it easy. "

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Verified
5/5

2022-06-16

As Described

"Light came in less than a week. Described accurately. Thank you."

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