"There was no 25% discount as advertised for putting in my e-mail address and using code shining 24. Very misleading. "
"BRYAN WAS EXTREMELY HELPFUL WITH THE ON-LINE CHAT. I EXPLAINED THAT I FOUND THE SAME ITEM FOR LESS AT ANOTHER SITE BUT I'D RATHER BUY FOR LIGHTING NEW YORK SO HE ASSISTED IN MAKING IT HAPPEN!!"
"Great customer service —got the answers from the manuf for me about the fans
Fast shipping !!"
"I didn’t get her name but she was very helpful in helping me with my order you don’t find many customer service people like that any more ! Better keep her maybe even give her a raise !!! Haha "
"Great shopping experience. Good prices."
"experience so far has been great"
"I ordered a hard to find light fixture that was exactly what I was looking for. They offer many styles & designs of the most beautiful crystal fixtures. Flush mount, semi flush mount & chandeliers to name a few. I am very happy with my purchase. I received the fixture in record time, too. "
"Had to return items due to mis calculations by designer. It was exceptionally easy and a representative from Lighting New York reached out to me to offer assistance with finding an alternative and extended discount too! I highly recommend this company for their excellent customer service and great product selection! They make it super easy for you to find the lighting you are happy with!"
"Excellent customer service. Competitive pricing! "
"Very helpful salesperson, good value."
"I wasn’t able to use my discount code with my initial order. I started a chat with online agent. She graciously cancelled the order, and gave me coupon to reorder with the discount. It was easily changed and saved me money. Thank you!"
"Would like to return.
Please assist me in this endeavor.
"
"I rarely have problems but when I do, online chat usually is able to resolve. On one occasion I needed to speak with a customer service representative. She was able to override the computer issue. Thanks! "
"The whole buying process was extremely easy dealing with several LNY customer service representatives."
"The entire process was very easy from start to finish. Was looking for kitchen/dining room light ing that was unique and not found in most lighting stores. I purchased two different styles and when one style didn't match I returned it without any issues or restocking fees. A plus in my book. "