"I have been really happy with the product so far. We manage several sites for our customers, and I was able to even set up a support channel for my clients to get in touch with us straight from their WordPress admin panel!"
"If you are like me and run your own small business, then you know having a customer service ticket system to manage issues is a first priority. While there are lots of options out there, LiveAgent competes with the best!
Once you sign up, LiveAgent immediately offers getting started prompts to ensure you can get up and running easily with it. Lots of software is robust, but unless you can implement it on your site, or into your workflow, it won't be able to produce any ROI. With LiveAgent, they take care of that for you.
I've been very pleased with the ease of use, the intuitiveness of the backend, and the core functionality that helps me to keep my team aligned with the customers' needs. "
"Easy to use, fast to set up, and all the features we needed (and then some). And the price was right!"
"They seem to know what they are doing, bringing all social media platforms together to ease the cost and stress of connecting on different platform. And the idea of appraising your staff performance and setting SLAs is much easy, compared with other products, I will say they are topping the chart."
"Very easy to setup. Would have liked to see tooltips in the configuration but the one thing that I got stuck on was the API settings. When I contacted support I got an almost immediate response and everything was quickly resolved. The administration is logical and well conceived. The features are very good and the essentials met. I particularly like how easy it was to setup multiple instances across separate websites. "
"LiveAgent is really good. It's got the basics of a help desk ticket system, but it's also got so much more for the same price. It's got Chat Buttons, Live Phone support, a Customer Portal, Knowledge Bases, and a lot more.
I had a little trouble setting up mail forwarding, but it was DNS and MX Server issues, not LiveAgent.
Definitely try it out."
"Really enjoy using LiveAgent for a multitude of reasons, most specifically the fact that it allows us to facilitate our national sales force with an instant stream of information and documents that are housed in one place. Unfortunately, I don't think we have tapped into a quarter of what the platform is capable of, but I do know its helped us tremendously in the quickest way possibly. Very user friendly!"
"If you have trouble managing your inbound messages from your customers and leads then you need some sort of helpdesk ticketing system. LiveAgent is my helpdesk of choice. All in one platform you can manage your email, Facebook posts, Twitter posts, live chat on your website and phone support. There are other help desk solutions that give you the same abilities, but they are much more expensive. If you're looking for a helpdesk, check out the LiveAgent, you may just love it like I do! "
"The platform makes it easy to maintain, track users across the different mediums, and provide quick and efficient support to our users, no matter the time or day.
I can allow other people to log in and work on tickets."
"We have been using Ladesk for our eCommerce platform for a very long time (7+ years) and found it very much easy and fulfilling for our requirements. It has all the three platforms that we need namely Email, Chat and Phone and with departments it makes our jobs so much easy. We have created departments and assigned agents there which in turn simplifies the process to respond for customers queries. Also with automated rules we can escalate an issue to higher management as well. We are really pleased to use this. "
"Bought this for my personal use and for my Business. Works like charm! Connected all my email ids in a single dashboard, connected all my websites with Chat box and everything works flawlessly. I have given some suggestion on improving UI/UX. I hope team will focus on that in upcoming days to compete with major CRM tools."