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Verified
5/5

2003-12-22

"Great prices and well-shipped on time. Great competitor for the big e-tailers."

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Verified
1/5

2003-12-19

"Product was defective. Reseller was extremely slow with technical support by email, and has NO phone number. RMA was issued over a month later. Product was returned. Replacement still has not arrived, emails are not answered for several days, no restitution offered, and now they want to charge a restocking fee! Worst company I have ever dealt with, and will not purchase from, or recommend, in the future."

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Overall product shipping and delivery process
Delivering products damage free
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Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
N/A
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
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Verified
5/5

2003-12-18

" I am really happy with my first time experience with LiveWarehouse. My purchases came
quickly, were easy to track. I am buying for Christmas presents so havent tried them out yet--but I noticed that the little cars I bought for the kids were more than twice the price I paid for them. Very happy.
"

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Is trustworthy
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
N/A

Verified
5/5

2003-12-17

"On December 3, 2003 I purchased a Monopoly 2 3D CD-ROM game from LiveWarehouse.com.

The online ordering process could not have been simpler, nor could the product price be any cheaper.

For shipping I chose the cheapest of the options which was US Priority Mail. I received the product on December 6, 2003, three days after having placed the order. The product was securely packaged for shipping and arrived without damage.

Overall, LiveWarehouse.com is a great store. One which I will be sure to buy from again.
"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-08

"Exactly what a great re-seller does, is what Livewarehouse.com does. Lowest price, immediate shipment, courteous and prompt service. Yes, I intend to place future orders with this outstanding .com."

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Is consumer focused
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Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2003-12-08

"Purchasing wasn't a problem, but good luck if you need to return something. Their return policy is a nightmare and their webpage is horrible for giving any information to contact the company. They also charge a 25% restocking fee on the few items which they'll actually allow you to return. BE WARNED!!!"

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
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Verified
5/5

2003-12-02

"Great prices on DVD+-R drives - I picked up the Optio (Gotta love the extended CD burn feature)"

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Overall product shipping and delivery process

Verified
1/5

2003-11-25

"Worst service I've ever seen
I urgently needed a backup source and was tempted by the low price. Bought a DVD writer from Livewarehouse which arrived in DOA condition. It is quite a long procedure to get a RMA number from them. RMA request form is not even available on their website, so you should request it first. Moreover, it takes at least a day for the customer service to reply. So i took me a week just to get the RMA number. I didn't have time to wait until the replacement (which would take at least another week to arrive), so I returned it for a full refund, I was told that the restocking fee would not be charged in my case. So I was highly suprised when I found out the I was charged the restocking fee. I requested the explanation from customer service, never heard back.
So now I am short for 42$, nothing saying that I needed to buy the drive locally, which increased my loss.
P.S. Three month after the purchase I got the email confirming that my replacement has arrived, they asked my weather I want it or not! I guess this is how they do business, force you either wait for three months or charge you restocking fee.
"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-11-25

"Very good on line shopping security. I have a shipping address that is not the same as the billing. They require a return email to verify the address. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-11-24

"Very good service! Quick ship and excellent prices!"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-24

"Great price for Warcraft III: Battlechest compared to competitors, free US Priority shipping, great shipping and handling, great customer service.

Very satisfied
"

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Is committed to quality products and services
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N/A
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-18

"Excellent transaction. Reliable merchant. Fast shipment. Highly recommended."

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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-11-17

"I was so pleased with this company. Got a great rate, super service, quick delivery. I will do business with them again. And check them first before shopping anywhere else."

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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2003-11-13

"I would stay away from this company. I usually stay away from "No Name" companies and Yahoo! Merchants, but the price was too good to pass up on their Optorite DVD+-RW drives. I went ahead and placed the order, and of course after I order, I begin seeing more and more negative posts appear about the drive and the company.

The drive burned a bunch of coasters in 2 different machines and 3 different programs. I had a Pioneer 106 to test with and it worked fine. I contacted tech support (via email only, as they don't have a phone # listed) and did everything they said.

I was issued an RMA # and sent the items back, and they tried charging me a 25% restocking fee, when their website says only a 20% restocking fee, on top of the fact that both their website and the CSR I communicated with said if I return everything that was sent to me in as-new condition, I wouldn't be charged the restocking fee. Ah well, it's out of my hands now.

This place is shady and I would stay far away from it. Visit http://www.newegg.com instead! That is where I usually buy from, and just ended up purchasing another Pioneer 106 from them to replace the POS optorites I sent back to LiveWarehouse.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-11-11

"Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:NEC 1300A +/-R/RW DVD Burner
Body:I recently purchased a NEC 1300A +/-R/RW DVD Burner on livwarehouse.com. I had several questions about it which were promptly answered by the support service. I received the item very quickly and was very satisfied with the price ($115- FREE SHIPPING)! The product works great and arrived just as described. I would highly recommend this merchant to others and will definetly purchase for livewarehouse.com again. Thanks!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site