"Spent an entire day prepping for my delivery after paying and ordering over the phone. Delivery arrives and my entire dining room set is in boxes, in pieces. Disassembled. I am only at this point informed that I will have to assemble the entire thing or they will take the furniture back and deliver it assembled a couple days later, for a 100 dollar fee. I take the delivery and assemble the dining room pieces. One chair has a split in the wood and the post for the bench spins loosely. I call living spaces and over the course of an hour am told that they will send someone out in approximately 2 days, however, the entire dining room set must be disassembled again or they will not exchange the 2 broken items. I inform them I do not work for living spaces and will not be reassembling it disassembling any more of their furniture. The agent on the phone becomes audibly frustrated and his tone grows more snide and dismissive as he says that's the absolute most they will do. My wife and I are both nurses and have so much to deal with during this pandemic already. Wasting any more of my time with Living spaces instead of being with our children or working with our patients is not something we will be doing. They will either return with new unbroken items to replace or my credit union will be disputing their charge and refunding every cent we paid. They can come pick up every piece, Assembled, and eat the cost of the entire experience. Worst. Business. Every!"

"So first off, my husband is military. With that being said we live on a military base. I purchased a sectional from this company and then chose my delivery date which was about 5 days later, adding on the extra 99 dollars to have the full delivery service(in home set up, trash taken away). I took time off work to be home the day the furniture was to be delivered. The furniture never came. I called customer service and they stated that the driver “forgot his wallet” and so they couldn’t get on base to deliver our furniture. I thought that’s weird that a driver forgets his wallet and is driving around in a commercial truck all day without it, but whatever. I set up another delivery day, calling the customer service multiple times reminding them that the delivery men need their Id’s to get on base. So upon the next delivery date(which I took off of work AGAIN to be here to sign off on the order) I wait and wait and no delivery. I checked the tracker and they skipped our delivery AGAIN. I called customer service again when a representative told me that they didn’t load my furniture on the truck!!
I came to believe that the workers just didn’t have valid ID and that’s why they were avoiding delivering to my address. Which is scary to think they have these people driving around to people’s houses. End of story, no one was kind enough to tell me ahead of time that they were going to skip my delivery, so I sat home wasting another work day once again.
This company is unbelievably unprofessional, and the their whole delivery team seems very sketchy. I asked for a refund. Let’s see how that goes.. "

"Living Spaces advertises a one year warranty, but they make excuses and will not stand by it. The veneer is peeling off of the chest of drawers and it looks awful. Living Spaces advertises a one year warranty, but they are telling me that this is not covered. The chest of drawers is in an environmentally controlled bedroom and is not in direct sunlight. I bought this for my 12 year old daughter and now she is ashamed of her new furniture."

"Well I don’t know where to start.
We purchased one set a couple of years ago too with warranty. We asked about getting our sofa cleaned and the response was a total joke. They asked us to sent a photo and they will send a cleaning kit! Cheap cleaning kit that you can get from Amazon.

So let’s talk about the new purchase two months ago or so. They delivered the couch on Friday with missing bracket for the sectional and one set of pillows which is a set of 3. We only received one set. So we called to follow up what time they will come back the next day which is Saturday. After 4 phone calls, they told us that they can’t make it back until Sunday. So we basically missed a birthday party waiting for them.
So fast forward to 6 weeks later today, we called to follow up again about the pillows. We were told last week that they will look into it.....again. Few weeks ago they told us that the pillows will come from the manufacturer so it will take a couple of weeks. Well like I said, it has been 6 weeks and the rep we spoke with tonight informed us that we won’t get a second set!!!!! We have told her that it’s on our purchase contract signed and initialed. But she was too impatient and kept cutting me off. She emailed a link for us to upload a copy of the contract. You would think they will have this on their records. But no, she even said that it’s up to the store and the store is closed. Like duh! Yes we know that! We uploaded the photo of the contract. And we have to wait again. It has been over two months since we purchased and over 6 weeks since delivery. So we’ll see what happens. We will never buy anything from living spaces again! Warranty is a joke and waste of money. "

"The first sofa was not what I wanted and because of the COVID-19 pandemic, I had no way to try out the sofa before accepting delivery. After a few days, I decided to return the sofa and ordered a new one for twice the price that I thought would be perfect but just like the first one, I had no way of trying it out. I did a chat with customer service first to make sure I could return the first one but was told someone would call but they never did so I spoke to customer service only to be told I would be charged a restocking fee for the first one which I argued about but finally gave in and accepted the 5% fee. When the delivery arrived for the second sofa, they removed the first sofa then told me the new one would not fit through the door of my house. They showed me the sofa out of the box still inside the delivery truck and this new sofa had a center section that was not removable like the first one. I asked him if he could tip the sofa a bit so I could see if there was a way for me to remove the middle section but he refused and then he said he should not have removed the sofa from the box because he would be charged a fee instead of me and then he and the other two delivery people carried the sofa and placed it next to my front door and took pictures to prove it would not fit through the door. It seemed like a lot of work since we had already measured it and knew it would not fit. After they left with both sofas, I called customer service once again to find out what other fees I would be charged and was told that since I was not going to purchase a third sofa, I would be charged a total of $137 and I still have no sofa. How is this supposed to make me ever want to shop at Living Spaces again? I had planned to refurnish my entire house with the $4500 credit limit I was given with the Living Spaces credit card but not now. This has been the worst buying experience I have ever had in my life. Why would a company penalize the customer and expect to retain them for future purchases? I have purchased brand new vehicles and changed my mind after a few days but did not have to pay a restocking fee and was very loyal to the dealership for my next new purchase. I do not know how Living Spaces can support their current business model but they have lost a potentially great customer now. "

"I placed an order with Living Spaces for a set of dining table & chairs. Promised delivery as selected online was March 11. I received a call on March 10 from Living Spaces that my order will be delivered in next 2 weeks. It **** me off when told that my order was not shipped from Southern warehouse due to IT error. I called their Southern warehouse to check status and they told me that my order is on truck and will be available at local warehouse next day. I called local warehouse giving them extra day of order receipt to check status. New story developed then and I was told my dining table was damaged upon receipt & new one has been shipped which will take 2 weeks to get delivered. Upon asking why 2 weeks & then told that its under transfer & take 3-4 days. Come on Living Spaces, stop making excuses and do some genuine business."

"They promised installation but just dropped everything off in the box and said they didn’t have tools. Then when talking to customer service agent she said there was nothing she could do. Worst experience EVER"

"I'm being overcharged for furniture I DON'T have . . .

1st couch wouldn't fit . . .

Second couch cancelled due to 1st couch charges . . .

Now I'm being overcharged for both plus an additional mysterious $495.00 . . .

I wished I would have checked these reviews first. . ."

"Horrible customer service! Bad quality! Sofas are peeling after a year and a half of use. Paid for their VIP coverage waste of time and money. "

"I bought a chair two months ago. When it cracked I brought it back thinking they would replace the item. I was so wrong. I won’t ever shop in a store that doesn’t stand by their products. "

"Worse customer service and delivery company I have ever experienced. They scheduled me three times and did not show; even after I had to reschedule work 3 times, waste my time and held my monies, stating they could only refund me when they pick up the items. Still no pick up. Mathis brothers furniture and jetliners delivered to me twice in the same time frame that living spaces was supposed to do a simple pickup. Each department pad the lie on to the next. They duck. Never do business with these scammers again. Mathis Brothers have better furniture and customer care; including better quality furniture. "

"Purchased a sectional from living spaces In October or November 2019 started seeing bugs on the sectional, didn’t think nothing of it thought bugs had flew in my apartment. Bugs increased more and more. Somebody told me it was a bed bug. Unbelievable, I called living spaces and told them about my experience and they said why you didn’t call sooner. I expressed I didn’t know what type of bug it was so I just kept killing them. Told me they will contact me in 24 hours. In the meantime whAt do I do for bed bugs. I have children "

"We got delivered wrong item and sales manager Mike was claiming that as customer’s mistake. We never seen such a terrible customer service."

"RUN AWAY for Living Spaces! Horrible resolution for my daughter's bed and furniture being delivered. They scam you for the $100 delivery charge claiming that you can add more items and the fee will be waived. Then they call you once upon arrival instead of prior to being delivered and make you pay $100 for re-delivery. I will NEVER buy furniture here again, and the quality is poor. Pottery Barn, you have a new lifetime customer. "

"I am writing to express significant concern regarding a dining set purchased from Living Spaces and the lack of resolution, despite my request, thus far. I have three requests:
1) A full refund for the set
2) Removal of the set from our premises
3) While we immediately moved the set out to our garage after discovering the mold, I am concerned that it had been flourishing for months inside our home, so I’m also requesting reimbursement for a thorough mold inspection of our residence, as the dining set introduced mold into our home

Here are the details:

My family and I moved into our newly built home in February. It is brand new construction, clean, and very well-kept. In March, we were excited to purchase a lovely wooden dining set from Living Spaces. We assembled it and positioned it in our dining nook, which you can see in the attached picture.
On Sunday, October 27th, while sitting at the table playing cards with my 3-year-old son, I reached down to pick up a dropped card and noticed a substantial amount of mold had formed on the entire underside of the table. Upon further inspection, we noted significant mold formation on the underside of the chairs as well. Please see the attached pictures.
On October 28th, 2019, we filed a claim after speaking with a Living Spaces customer service. On October 29th, 2019 the claim was denied citing, "negligence, abuse, and misuse" of the dining set. Further, my request to have the dining set removed was denied, stating they did not want to put their team members in an unsafe position, yet they offered no alternative to removing the moldy dining set from our house. They also stated they do not accept returns after 7 days of purchase.

To address the points outlined in the claim denial:
- Our house is brand new
- We have not had any mold in the house before
- There is no mold in the house anywhere other than this Living Spaces table & chairs
- In consultation with a subject matter expert in the mold inspection industry, we learned that the table was most likely exposed to moisture prior to arriving at our residence, and as the table dried out in our home is when the mold spores started to seep through
- It is abundantly clear that the mold was pre-existing on the dining set before it was introduced to my home, therefore the clause in the Living Spaces warranty conditions regarding mold is not relevant in this case
- I don’t think it’s reasonable to suggest we could have caught this earlier. Who routinely inspects the undersides of their brand new furniture in a brand new home?

We were so happy with the product until the discovery of the mold. Now we’re disappointed in the product, the poor customer service and management of our concerns thus far, and the health and safety implications of allowing furniture to be a vector for introducing mold into homes. I would appreciate a prompt response and hope we can come to resolution quickly. I am having to post this in multiple locations as no customer service representative will provide me any email to send this to.

"