- STORE REVIEWS
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2020-04-21
1/5
Want good delivery service? Look elsewhere
"So first off, my husband is military. With that being said we live on a military base. I purchased a sectional from this company and then chose my delivery date which was about 5 days later, adding on the extra 99 dollars to have the full delivery service(in home set up, trash taken away). I took time off work to be home the day the furniture was to be delivered. The furniture never came. I called customer service and they stated that the driver “forgot his wallet” and so they couldn’t get on base to deliver our furniture. I thought that’s weird that a driver forgets his wallet and is driving around in a commercial truck all day without it, but whatever. I set up another delivery day, calling the customer service multiple times reminding them that the delivery men need their Id’s to get on base. So upon the next delivery date(which I took off of work AGAIN to be here to sign off on the order) I wait and wait and no delivery. I checked the tracker and they skipped our delivery AGAIN. I called customer service again when a representative told me that they didn’t load my furniture on the truck!!
I came to believe that the workers just didn’t have valid ID and that’s why they were avoiding delivering to my address. Which is scary to think they have these people driving around to people’s houses. End of story, no one was kind enough to tell me ahead of time that they were going to skip my delivery, so I sat home wasting another work day once again.
This company is unbelievably unprofessional, and the their whole delivery team seems very sketchy. I asked for a refund. Let’s see how that goes.."
