"I was told that the back ordered items would be shipped in 5-7 days. It has now been over 30 days. Called customer support and they still have no idea when I will get the back ordered items. It was my first, and last, time I will use this company."
"Colon cancer: Stomach hurt every morning but upon taking these pills as directed a 2weeks later my stomach hasn't heard since I feel energized in the morning, no more bloating, my stomach doesn't flop around after a meal, I can actually eat food. And my bowles move regular, shocked this is better than any Big Pharm product. Lucky Vitamin is a blessing with its persuate for healthy than band aids or addiction.
With colon cancer I feel like I'm a normal person taking these pills.
Thank you Lucky Vitamin
Ryan "
"Order was correct and I received it in a timely fashion. "
"I have been a loyal Lucky Vitamin customer for years. They have a great selection of health products, and they beat my local health food store (and Amazon) on prices. I bundle my purchases so that I earn free shipping. They have great customer service too"
"I've been a loyal LV customer for years and i guess you are only as good as your last bad experience. Tried placing order over the phone and online but kept getting bounced around for 4 days since they could not process my order. i tried with 4 credit cards and it kept erroring out saying billing address doesn't match shipping address - which is clearly not the case. another case of a good company gone bad."
"I've shopped at luckyvitamin for years. I love the selection of teas and the free shipping on orders over $50. The online shopping experience is really good, especially with the quick reorder for all the teas I order regularly. There were a couple times when they screwed up my order, but I called them and they shipped out the correct items right away and gave me a shipping label to return the things that I didn't want--one time they let me keep the item I didn't order and it turned out to be a new favorite! The only reason I gave them 4 stars instead of 5 is because I am sad they stopped carrying one of my favorite teas."
"Products arrived on the expected day as advertised. One item was open so after contacting customer service through live chat I was immediately sent a replacement. One star deducted as the individual packing my original box should have noticed the open packaging on the one item. Over all very happy with Lucky Vitamin!"
"Great prices and great selection. Shipping costs very reasonable."
"DO NOT ORDER FROM LUCKY VITAMIN
FOR THOSE WHO DID NOT GET THEIR ORDER PLEASE DOWNRATE THEIR REVIEW
Order # LV16949915
Ordered a product but the item was never received.
Week 3
Checked the first time no response from the support team ticket
Week 6
Checked another time through Instagram and told me to wait.
AFTER 2 MONTHS
Checked a third time then said it cannot be refunded because it was not insured. Terrible service and refund policy."
"My first experience was great! - I found a supplement that is so difficult to order anymore, not even Amazon has it. They had to ship it separately and took a few extra days, but I had the option to purchase it, to begin with. Their prices on brand named items are great, plus tons of coupons and discounts. I am glad I found them!
"
"The bubble bath that was purchased was placed in a zip lock bag which was great. What would make this even better would be if LuckyVitamin would tape the cap. During shipping the cap opened and some of the contents of the bubble bath seeped out, making a mess and unacceptable since it could have been prevented."
"The shipping to Europe took 4 times as long as promised, over a month. Queries about the whereabouts were answered with very long delays of days or weeks. The chat always led to an email instead of direct response."
"Absolutely appalling service. Ordered on 15th March and after one month nothing has arrived. LuckyVitamin will not do anything about it for 30 days and then you need to fill in a form. I DO NOT RECOMMEND EVER BUYING FROM THIS COMPANY. TERRIBLE SERVICE. "
"Order arrived quickly, good price. Caps are small & easy to swallow."
"Pleased with my order and will be using this again. Great prices, half of what I usually pay elsewhere. I also love that I received samples and coupons with it! However, not a fan of ups for shipping, which they use. USPS ended up delivering my package anyways, I wish there had been an option to just use them (cheaper and I would have gotten it in half the time!)"