"Worst customer service ever, if you pay in cash they will not give you a refund when you return there products, you have to wait 3 to 5 weeks for a check from corporate. Really, do they have to wait for my US dollars to clear. Never again will I purchase from this chain...buyer beware.."

"installed cherry wood floors and withing 3 months every area (under) a rug had faded. I've owned hardwood floors for 30 years and have seen UV light fade (exposed) wood, but never seen wood (under a rug) fade. LL tried to state it was normal fading due to UV light (Hello... it's under the rug. there is no UV light exposure!). Worst customer service I've ever seen. They have no desire to stand behind their product. Get the customers money, then ignore them. I even proved with my spare wood (also not exposed to UV) and it was like the rest of the floor color (expect the faded areas under the rug. How do you explain that if it's UV caused?? Thier crooks pure and simple"

"very poor experience. Spent $1200.00 on floor material that was supposed to arrive in 5 days. Hasn't arrived yet, can't get anyone to call me back, will not return phone calls, will be another weeke before I get my floor if I'm lucky. I'm just out $1200.00, contractor was standing by and is now delayed and wants to charge me a cancellation fee. I will never do business with Lumber Liquidators again."

"I've installed many floors from ceramic to laminate to wood. Never had a problem with any flooring except Lumber Liquidators. 3/4" elm wood flooring from Virginia Mills that is nailed. I didn't realized until I was on the 5th box out of 14 that some of the width is not the same. Some are up to 1/8" difference from end to end of one board. Thus leaving small gaps which become bigger gaps by the time your on the 7th row. Also, one box had every wood plank damaged from the fork lift at their warehouse. I thought, no problem, I'll just use it behind the stove and refrigerator and trim work. Until I noticed the width differences on the good ones. Wanted a refund on the boxes not used. They said if it's on sale or clearance, no refunds.
Called corporate office. Same run around. They have an excuse for every question. I thought it was reasonable to return defective material that was bought a week ago.
Apparently, Lumber Liquidators owns Virginia Mills, which appears they are located in China.
Long story short....DON'T BUY FROM LUMBER LIQUIDATORS!!!!! "

"We purchased roughly 1,200 square feet of really affordable laminate and had it professionally installed. Within months of installation, we started to experience buckling in the material, creating trip hazards throughout the house. Unsure whether we had an installation or materials issue on our hands, we sought the assistance of Lumber Liquidators to get to the bottom of it. Our hope was that they'd send someone to our property to take a look at the floors. Instead, after weeks of dodging our emails and phone calls, we received a generic response indicating our warranty was void for any number of reasons and that the matter was closed. I'm preparing to dispute the charges on my credit card, to initiate contact with the better business bureau and potentially to sue them in small claims court. I don't know whether it's the cheap product or the installation that's caused the safety hazards we're dealing with in the house, but I do know that Lumber Liquidators doesn't care one way or the other. So what's their value proposition?"

"DON'T BUY FROM THIS PLACE:

Summary: Low quality product, bad quality control, minimal time for returns, bad customer support from company (the store personnel are just peon workers that can't do anything, and won't even try, they just say that's corporate policy). And corporate couldn't care less either. If you're in the market for flooring, go to a reputable place that actually has customer support and quality product.

- - - - -
I bought laminate flooring to install in my daughter"s townhome she just purchased. It was on sale so we bought then and would do installation in a month or so after all the walls were painted, closet shelving done, etc. Mentioned this when I was purchasing the flooring. The sales personnel were nice, but this was the first time I ever used Lumber Liquidators (only because daughter liked the look and color of a product they had).

Finished installing this past week and I will never buy product from them again. The product has bad quality control and appears to be 2nd quality Chinese made flooring. The padding on the back was rarely aligned properly, so had to use a razor blade to alway trim it to fit properly. The container looked OK, but would always have a couple planks ion there partially damaged. I saved some of the bad ones for cutting where I need small end sections, around doors, etc, to be efficient, when I should of piled them up to take back. But I was working to get it done and ended up adjusting about 75% of the product. Note, the laminate is made from compressed paper product, not the hard wood and glues normally used. So if they get wet, watch out. Therefore not as durable.

Well I ended up with two unopened boxes which I took back since I was told to buy more than I need to handle the extra cuts needed on the floor. They said they'd buy the extra back, but with a 20% restocking fee. So I estimated close and only had 2 boxes left. When I took them back yesterday, they told me it was past the 30 days, which is the policy on the back of the order form. So it doesn't matter if you're not installing for a few weeks, if the product is not back to them, no refunds, no nothing, they couldn't care less. Even if I took the stack of bad product back to them, they don't care either if it's after 30 days. Told me to sell it on Craig's List. Bad product, no customer support.
"

"So my wife and I got talked into Tranquility peel and stick 2mm vinyl wood flooring by a LL rep in Minnesota. I can say with 100% certainty that the peel and stick has the adhesive qualities of a Teflon pan (meaning none). My wife and I have flipped 3 houses and used a variety of flooring and none has been worse than the tranquility vinyl. Within 1 week of installation it had started peeling up at edges and corners and no amount of stomping, hammering or rolling would keep it down.
So I spent weeks working with lumber liquidators filing my claim and got asked the same questions multiple times ranging from % humidity during and after install to the phase of the moon and alignment of stars(maybe not quite that far... but close). Anyways did I get a refund? an offer to replace the floor with another one at reduced cost?, anything at all?..... Nope I got denied."

"I have been a contractor for about 12 years. Over the years, I have had issues with this company. I would like to detail some of that here.

There was an order of laminate flooring. The floor would not lock. Upon inspection of the floor, I noticed the joints were defective.

I went to LL, with the customer, and told them the issue and showed them. They told me it was a warranty issue and I needed to contact their corporate office. I told them I just wanted to exchange the floor with new product so my customer could have the floor installed on time. They said they could not.

We called the corporate office and, the people we talked to, gave the run around. 2 months later, after the customer hired an attorney, he got a refund. He purchased some product at another place and had me install it. This time the job got done. That family walked on bare concrete for that time.

Then their was a time I was asked to install an engineered floor that was purchased from there. We took it out of the box and there were scratches on the floor. Every scratch was in the same spot, meaning it had been milled improperly at the factory.

I went with this customer to LL and they told us that we needed to call the corporate office. This time the corporate office said the same things again. I told this customer to get an attorney. He did and he was given a full refund.

As you can tell, I deal with high income clients. They could afford attorneys. Ask yourself a simple question: After spending thousands of dollars on a floor, can you afford to pay an attorney to defend you if things go wrong? If the answer to that question is no, then do not use LL. There is no security when you buy from them. Their 100 million year warranties mean nothing."

"My experience with Lumber Liquidators has been atrocious. I had professionally installed over 2000sq feet of bamboo click flooring. The flooring doesn't stay together and I have gaps all over my flooring. I tried to resolve this with LL with only further dissatisfaction as they have blamed the installer who has been doing installations for 20 years and that my 12 year old home is not level. Lumber Liquidators lack of complying with their warranty and acceptance of selling a faulty floor to a customer. I need the public to know that Lumber Liquidators does not warranty or stand behind their product as they state on their website and packaging. In addition, their credit card company GE also did not investigate or resolve the issue when I filed a dispute.

The facts are:

The floor was sold as a floating floor, but in fact the seams do not stay together. A closer look at the tongue groove that should “click” is not engineered adequately to stay together. This is likely why this floor is now discontinued. Since it was not engineered properly as a floating floor, it should have been sold as such and should have been sold to glue or nail down.

Lumber Liquidators hired and paid for an inspector who was clearly biased to Lumber Liquidators since when he came into my home, he was extremely rude to me and it was evident he was trying to find a way to document it was not the flooring. In summary, the inspector stated the house was not level and the floor was not installed properly, which is false.

I had a floating floor on the same floor for 10 yrs and it never separated. My home is only 12 years old and met all inspections as it was being built. I have no other issues in this home and I have tile as well.

The installer has been installing hard wood flooring for 20 years and had never seen a defective floor like yours and has been extremely insulted by the false statements regarding his installation.

I death with a John T at LL. I bought my floor in Allentown, PA.


"

"We bought dream house st. James vintners reserve laminate (10023865) flooring and it was the worst decision we made. The floor scratches easily and seam swells easily. I will not recommend this product to anybody. We tried to contact Lumber Liquidators and they told us that it was not covered under the warranty. If you read the st. James collection limited warranty doesn't cover anything at all!
The people at Lumber Liquidators in Toano, Virginia are so rude. I will NOT recommend this store to anybody. If you have to buy laminate floors or hardwood floor go to Lowes or Home Depot, this business is a scam."

"Horrible experience!

I’m a contractor and was recently introduced to store manager at 540 Old Brookpark Rd, Cleveland OH.
Purchased floors for couple of jobs at store already. Sales people could barely close order and loading material was real adventure, but I did not think much of it. However on my next visit after waiting in line for more then an hour (three customers in front of me), store manager enters the store and picks person behind me in line to help. After I politely stated that it was my turn, he started yelling and lecturing me in front of everybody and asking: “Who am I to come to his store and tell him how to do his job?” Actually I had to agree to his terms so he would finish my order and my time would not be wasted, but needless to say I’m never going back there again."

"I'd slit my wrists and bleed all over this flooring but my kids would miss me. I installed a Swiss Lock laminate floor about 5 years ago. It went in beautifully, easily, and took only a day. I installed it alone, and would do it again in a heartbeat. I recently bought Dream Home Nirvana Plus 10mm Hickory Laminate Flooring. THIS FLOOR... THIS FLOOR is HELL. This floor I want to take a blow torch to. This floor does anything but clicks and locks. I've used glue, I've used wood filler, I've got cuts on my hands, I've cursed my own mother, I'm bruised and battered and I think I cried a few times. I HATE THIS FLOORING. My husband says just try to make it last a couple years and we'll have a big bonfire and install something else. If I could, I'd go to China, find the plant that makes this crap, and host the bonfire inside it. NEVER AGAIN will I do business with lumber liquidators. I wish I'd read the reviews on this stuff beforehand. Do your research people, none of them are GOOD!! After it was too late, I realized I was screwed and didn't bother to try for a refund. I installed the floor as well as I could, and I'm hoping it lasts 5 years or so."

"Buyer Beware, biggest SCAM operation running from the Lumber Liquidator Store located at 3801 Harlem Rd. Cheektowaga NY
Bought our flooring from LL at 3801 Harlem Rd. Cheektowaga store and had it installed this past Feb 2013. When we initially went there, we were met by the store manager "Dave" (He was very sick at the time, remember!) and informed him we were looking for a floor that would not scratch as we had two small dogs. We stressed to Dave the manager and flooring expert that our main concern was not so much the flooring or cost, but that did not want to invest in something that would scratch. Dave showed us some floor samples and said to us "it will not scratch from your dogs, i have a dog and the same flooring in my house and mine has no scratches". We trusted you Dave and being you were the manager and a corporate representative for LL and a expert in flooring, we again gave you our trust and purchased approx. $5000.00 in flooring from you. Well not more than two weeks after it was installed, we noticed scratches on the floor. Scratches that Dave, the purported expert, said would not happen. We immediately called our installer John Minor and upon his inspection he stated “I’ve never seen a floor so badly scratched and so quickly in my 9 year career, this is bad". Folks this floor wasn't down 5 weeks. We were given some scratch removal product from LL, and let me tell you it is sh**, it did nothing to remove, fix or even hide the numerous scratches. We called LL and spoke with Dave who gave us the standard answer, “You have a problem, call the 800 number, file a claim, it's out of our hands". Thanks Dave. Well we did contact the 800 number and spoke with the so called "Customer Relation Specialist" John (No last name given). He informed us of the procedures to file a claim, it required us to take 10 pictures of the damaged floor, fill give a detail explanation of the damage and send it to him. We did everything required. I asked John "When will someone come out and look at the floor". John said "no one will come out and look", and we should hear something in about 10 days or so. So we waited, during which time we put booties on our dogs feet and again tried to rub out the scratches with the LL scratch removal solution. Well folks guess what we received 10 days later in the mail, you guessed it, we received a standard corporate form letter form John, (no last name on letter) and you might guess it basically said "Sorry not our problem" . Comments like "No additional action regarding this matter, as this is not a warrantable claim". Additional comments in the form letter were surprising such as " A thorough review has been undertaken by LL Inc. regarding your concerns of scratches and fading within your floor" ( Riiiiiight) and " it should be noted that while laminate finishes are scratch resistant, there are no claims of the finish being scratch or dent proof". I guess Dave's claim to us as manager within LL Corporation that we would not experience scratches is not a claim of no scratches? A corporate employee is not held accountable for direct mis-representation. Oh, wait, just say anything (Lie), for a sale and screw the customer, John (No last name) will just send them a corp. form letter later, who cares. Well folks we are just simple people here in Western NY and trust those who give their word, particularly when they represent themselves as so called experts.

Here is my advice to my fellow consumers:
DO NOT GO TO LUMBER LIQUIDATOR AT 3801 HARLEM RD. in CHEEKTOWAGA or any LL store. THERE IS NO WARRANTY WITH THIS CORPORATION, don't believe a word out of the mouths of anyone who works there, anyone who represents LL, any written documents from LL, any advertising from LL, anyone who does contract work for them, anyone who provides or calls themselves a "Customer Relations Specialist". Should you do, you too will be writing a review like i am today, $5000.00 later, heartbroken, having being treated so badly and having a floor that is a piece of sh**. Don't do this to yourself, it is your home.

Finally, you got us Dave, hope you and your pathetic staff got a good laugh at our expense or at least you spent the commission paycheck well. I can only hope that the NY State Attorney General’s Office gets people like you who lie to the public, misrepresent product and falsely make statements, people like you who support scrams like Lumber liquidator Inc. does to the good folks of Western NY and takes the appropriate legal actions. You should be ashamed of yourself."

"Ordered ten boxes/227 sqft of Lumber Liquidators Highest Quality Bellawood 3/4" X 3-1/4"solid Brazilian Teak for a DYI installation in my family room . The boxes were received sealed and totally undamaged but upon opening and once I started installing the flooring I discovered that many planks had been so badly damaged during manufacturing that they could not be used. Unfortunately I was too far into the installation before I started to realized that all of the boxes had quality problems and by then it was too late to return the flooring for a refund. Fortunately I had purchased an extra box and I had to use half of that box to replace the damaged planks.

Astoundingly, some of the most extreme damage had a finish coat that was applied after the damage had occurred during milling and sanding. This is really poor quality control and really makes it doubtful that Bellawood uses "Hand-selected planks" as LL states in it's catalog.
In addition to smashed and edge damaged planks, some plank ends were horridly out of square and would gap when butted to the next board. One plank end was milled so badly it literally looked like ripple potato chip! Thickness variations between some boards are so extreme as to create a trip hazard in spots. Also, the width of a few boards varied as much as a 1/16" which showed up as large gaps after installation.

On the plus-side, I contacted both the LL Store and Customer Service and while both were helpful there really wasn't much that could be done as the floor was installed and I had enough good pieces from the extra box I purchased to finish the job. I installed the floor myself using the Norge 18 gauge air nailer that I purchased from LL and it worked very well. I also appreciated the detailed Bellawood installation instructions that I was able to downloaded from LL website.

I still have six more rooms and about 1200 sqft of hardwood flooring that I need to install but because of this experience I won't be purchasing any more flooring from Lumber Liquidators. There is absolutely no excuse for the damage that happen during manufacturing, the lack of inspection and overall poor mill quality of the flooring. I only hope that there won't be future problem with this floor now that it's installed. "

"Just ask them a few simple business practice questions before putting any signature or down payment toward a purchase with this company. Ask to see their return policy in full. Ask what are the advantages of going with your recommended installers and write them down for later reference. And the #1 question Ask what if this product gets installed and I am not 100% satisfied? That is the big one and if you do not ask you will soon find out, without having to spend over $5000, you are on your own. Just read the other reviews, they all sound the same.
After throwing even more $100’s at this dissatisfaction and countless weekend and evening hours my advice would be just go to your local Home Improvement Store, get a better price, get the same product, get the same group of local installers, and grab a hold of that 110% money back guarantee for peace of mind. This common business “rule of thumb” practice that exists in today’s business world does not exist anywhere, that I could find, in this company’s business model. From the local store level (Jared/Dave)all the way to the top corporate customer care(Misty/Phil) lack integrity and need to be reminded, because of the customer ”THEY” exist.
"