"I placed an order for a copy of Windows Vista and received a disc for Windows 7. I notified the merchant by email and received a return email stating a refund was issued, which had not been done since I still had the wrong disc. I shipped the disc on June 5, they received and signed for it on June 7.
The company states they will pay the cost of return shipping if it is a problem they caused. On June 17 2013, ten days after they received the disc, I filed a complaint with PayPal. They finally processed the refund for the product but not for the $5 I spent to send it Priority Mail with signature service.
On the checkout page is this threatening language they place PayPal disputes in collections.

It's a disreputable company; stay away from them."

"Great company , good and reasonable product , helped me to save some money and i will buy again from you thank you :)"

"I ordered 2 discs, but only one was in the package. I emailed the problem to support and admin and had a response the next morning. I just got the second disc by fed ex. I'm pleased with the support!"

"While at first I had an initial difficulty with Mission Softs their customer service contacted me promptly and courteously to apologize and then they were kind enough to give me a refund on my purchase. This swift and kind response will not be lost on me as I will be more than happy to continue to do business with Mission Softs. "

"It was great service and good price but shipping time was slow but overall good company thanks "

"fair price , good service, i will be back again "

"Extremely unhappy with this company. Ordered MS Windows 7 Full and Norton anti-virus. I got a Chinese MS Windows 7 re-install and no Norton A/V.
Tried calling several times, left messages and emailed with no response. Currently in conversation with the California Attorney General's Office. I consider them a rip off company at this point.

Miracles do Happen!!! Sarah called. They sent the A/V and she helped me make the re-install work. I'm more serene and will at least contact them for further needs. Thank You Sarah"

"I've ordered multiple products from missionsofts...no problems with first 3 orders, slight problem with the 4th order. I called customer service, where I talked to Sarah. She was very friendly and helpful and took care of my problem immediately over the phone. I will purchase from them again!

Gary"

"I placed an order on May 9th for Windows 7 (Order ). In addition I purchased the two day shipping so that I could have the product by the weekend. The company shipped it out on the 9th, but marked the package for weekday delivery. I am not sure why they would do that, and in essence it delayed the delivery of the package till the following week.
I contacted the company by email, I did recieve one response stating that they would check on it. Since that time I have not heard nor received any response from my additional emails.

To make matters worse the disc that they sent me did not work. I had talked to a lady at the company prior to ordering the disc to verify if was what I needed, and she assured me it was.

If you are thinking about making a purchase from this company, please read all the reviews and see if it is really worth it.



"

"Megan was a wonderfull and helpfull customer service rep who helped activate 3 new copys of windows 7 a+++

Pricing from Dave was excellent!


Gregory Roth
Custom Electronics Corporation"

"This was the worst experience I've ever had ordering something from an online store. I ordered Windows 7 Home Premium 64-bit but received Windows 7 Professional 32-bit. When I called to get them to correct their mistake, their customer service rep was rude and short with me, putting me on hold with no notice. Finally she said she would send out the correct disc and abruptly hung up on my before I could ask for some kind of confirmation. I waited a week and nothing arrived in the mail, so I called again and spoke with the same woman. Again, she was rude and assured me that she would send out the disc the following day and send me a confirmation email when it had been sent. I never got the email so I called again...same thing. Finally, I called back explaining that I this was now the fourth time I was calling for them to fix their mistake. She refunded my initial purchase and assured me again that they would send me the disc the following day with a confirmation email. It has now been 2 weeks since that call and I have not received an email or the copy of Windows. I got my money back, so I'm not going to waste any more of my time dealing with these incompetent jerks, and neither should you if you value your time and sanity."

"Placed an order for 2 ea- 8 to 30 pin iphone adapters and a copy of Win 7 pro. Received the Win7 pro but did not get the adapters. I have now called three times. The customer service woman I spoke with, that barely speaks English, has hung up on me both times. I would not recommend using this company. I will not be using them again.

5-14-13 -- UPDATE -- I never believed that anyone at the business end reads these reviews. I guess I was wrong. Two days ago I got a call from a very nice lady at Mission softs who explained that what happened to me was awful and that they were going to send the connectors overnight and not charge me for them. And, for my trouble I was also given a couple of extra connectors. Well, Mission Softs. That was some great customer recovery. I do appreciate the gesture. I just wish It hadn't gotten to the point that I had to write it out on the internet for everyone to see it. Please tell customer service that the customer is paying the bills. Nothing make me madder that getting hung up on. The lady that I spoke with was very friendly and outgoing, I hope her job is not on the line. The way she spoke to me was the way the very first interaction should have taken place.
I like the products this company carries. I hope they get these issues straightened out. "

"First off, this review is supposed to be 4 stars. I tried to adjust it, and Reseller ratings would not let me. Now for the review: I had a few issues with this company, but ultimately Megan S in Accounting took care of us. The order arrived on time, however it did not work for my situation but was no fault of theirs. They were nice enough to send out a replacement C.D. at their cost, and when it took longer than expected to receive, they promised me a refund for the full amount AND send me the product. The refund took a while to get, but they were good for it, and I received my product, as well as a refund so all is good. Thanks for your quick attention to this matter Megan S!"

"Excellent product! Very happy withe the value and quick shipping."

"Ordered 2 Windows 7 Pro - OEM on March 20th. No Ship after 2 emails and 2 calls. Shipped via fed-ex after third call and the software arrived on April 1st without certificates of authenticity. "