"Very good and easy web purchase. Fast delivery .. all good .. highly recommended"
"The workstation arrived packed SUPER well. They made sure it weathered the shipping perfectly.
It was a very positive experience. I'd buy from them again."
"Product was assembled and delivered in a short period of time at a fair price. I'll definitely be a returning customer."
"I ordered the 500GB Samsung SSD w/installation KIT. You shipped only the SSD. I called and you said you would send the rest. You sent ONLY the 3.5" bracket and screws! Please send me the rest of the KIT and check the order before you send to make sure it contains everything.
Installation kit should include:
** Installation Kit also includes 3.5" bracket with screws, SATA data and power cables, mounting spacer, and SATA to USB adapter cable"
"Bought a barebones intel i5 with no hard rive and no DVD drive. The package I purchases arrived 3 days early which is incredible. As for my computer I spent 555 on it and got all parts as described from the description. After putting on my ssd and DVD drive, it instantly worked. I couldn't be any more happy with how my transaction went. After being treated like dirt at my local frys electronics and having them be out of cases, cpu, and ram. I didn't want to settle with their upscales and its been the best decision. I got all of the parts frys didn't have plus a case that frys wishes they had. All in all, I will always come back to shop here my exorbitance has been very pleasant. "
"I was very satisfied, and will tell all my friends and coworkers."
"Great PC fast service ,my only disappointment is with the performance of the WiFi card , I'm going with a direct connection instead."
"I've been buying from MagicMicro for over 10 years now. Used them for personal and work computing needs. They've always had great prices, fast delivery times, and they build solid systems that last."
"Very satisfied! I love my new pc. Alan was great on helping me putting the right case to work with my system. I would definitely recommend all my friends to Magic Micro"
"Only one problem: no information (paperwork) on how to use the computer was provided. Only documentation included was on various components."
"Shortly after receiving it the video card went out"
"I was very satisfied with my experience. Computer came on time and was correctly assembled and ready to go. It was exactly what I wanted and would definitely buy from here again."
"Had a few questions, (some silly ones) and my email was answered very quickly with the correct and needed info. I really see MagicMicro as a company like Alienware before it got gobbled up by Dell. Good experience. "
"apparently their customer service dept does not know how to answer a phone I have left over 6 messages and none returned. I ordered a computer for my wifes 50th birthday and used the customization to add memory a 1tg hd and memory card and windows 7 operating system. when I got the computer there was no operating system which I had thougt I payed for however they clained via email NOT phone I did not order an operating system BS. I had to purchase one myself and then spend the next 8hrs installing everything. by the time I was done, we lost our dinner reservations and my wifes bday RUINED! I have since talked to my attny and filed a BBB report against them for the operating system and wifes DINNER!"
"I had the computer built and it came really quick. Their service is awesome. I then had to return it because of drivers for Thunderbolt with pc not being stable at this time. Their customer service told me not to worry and to return it for a refund. This company is second to none and they now have a new customer for life. "
A rep from MagicMicro, MaxPikovskiy, has responded:
“We apologize for any inconvenience.
Unfortunately nothing we could do to resolve the issue because of very long and unreasonable list of customer’s demands
This customer ordered custom computer system from our website using our online system configurator. During order process customer did not selected the OS even when several different OS were available for purchase. Upon receiving the system customer realized that system does not include OS and called our office after business hours. He left 7 very vulgar messages for various departments demanding immediate response even that our phone system says that our office is closed. He also send several emails demanding to be paid for OS , his time, driving expenses, lost wages and so on.
This is part of one the email where customer make request for our company to cover his expenses :” 179$ for the operating system, 8 hrs of my work which I get 25/hr .35/mile at 92 miles round trip to best buy for operating system! a lost dinner for my wife”
When our office opened next morning we check all 7 messages and 4 emails. We decided the best way to contact customer would be VIA email where we could attach supporting documents of customer’s purchase. We emailed copy of customer’s invoice for him to see that there was no OS on his order and that he was never charged for OS. We also explained that when customers place orders on our website they can view itemized configuration in the shopping card plus customers receive email with itemized invoice as well so customer should have known that configuration did not include the OS. We also explained that all purchases are covered by our 30 days money back policy and if customer is not satisfied with a purchase he can always return the item and receive a full refund.
In his response customer refused to return item for full refund and continue to insist that he ordered and paid for OS yet failed to provide any proof of ordering or paying for OS. We understand mistakes do happen this is why we have 30 days money back policy so customers can return unwanted products. Unfortunately when we are confronted with such unreasonable demands our abilities are limited.
Thank you
Magic Micro Customer Service”