"We were very pleased with our recent chandelier purchase. The light arrived ahead of the scheduled delivery date and the price was unbeatable!"
"Among the many choices available at Main Faucet, I found the sink that I wanted. The price was right so I placed an order. My order was filled in an expedient manner, arrived in perfect shape and has exceeded my expectations in performance. What more can one ask? Thanks Main Faucet~I would recommend you without hesitation!
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"Very quick delivery! Nice product - true to picture."
"I'm very happy with the quick delivery, the ease of installation,
the detailed directions,the quality and the lowest price available. I spent several weeks searching for the best bang for the buck and when I found it here I knew my search was over . Thanks Main Faucet.
Matthew"
"Very good customer service. There is missing part in my order. I call them and got the replacement within 3 days."
"Quick turn around, exactly what I ordered, AMAZING CUSTOMER SERVICE!! I can't remember who I spoke to, but he deserves a raise. I realized several days after placing my order that I had ordered the wrong style, and frantically called asking if there was a way to switch them without having to return and reorder the other one. The order had already been filled at the warehouse, and instead of telling me I was out of luck, the nice gentleman reassured me it would be okay, called the warehouse, and asked them to switch the faucet. The correct faucet arrived three days later, and I was amazed! THANK YOU!"
"Good prices ... Many 'bumps' in the settling process that I have never had with Faucet.com."
"I ordered 2 shower doors and both were delivered quickly and safely. The ordering was easy, the description, measurements and pictures on the internet matched the items exactly. Overall a great experience and I would definately order from Main Faucet again."
"I got the shower installed and it is beautiful. It looks and works great."
"I wrote this once-not doing it over"
"Item shipped very promptly, was exactly as described, no problems whatever on the order. Would do business with them again."
"I was very happy with Main Faucet - their prices were great and they were very helpful in resolving a shipping issue with the shower door we ordered (which out to be nothing). I would recommend them and buy from them again!"
"TERRIBLE CUSTOMER SERVICE!!!! You would have better service in a McDonalds. They kept saying that they are sending the correct accesories and mounting bracket for our sink we ordered, but kept receiving the incorrect parts and mounting brackets. Two other times we didn't receive anything. They'll just say that they're taking care of it and pretend that the matter is really important, but you won't see the things you bought. Ordered March 26, 2012 and it's April 16th and accesories and mounting brackets still aren't here."
"Horrible customer service. I have written 3 emails in past 2 weeks, told they will get back to me as soon as possible, regarding a problem with shower doors that I purchased and am looking for ideas / help with.
They do not have decency to respond at all.
Bathroom 1 of 3 remodel plus kitchn. Thought I would be buying everything here, but probably not should I need any type of customer service at all!!"
"Best customer service I ever had. We renovated 3 bathrooms, so I had a lot of logistics to do. 3 vanities, 3 bath and shower glass doors, lights and mirrors: I bought all from mainfaucet.com. My first natural impulse was to buy vanities with fragile sinks and countertops and glass doors from a local distributor, as I was a little apprehensive of long-distance shipping from out of state. Please don't be. Vanities were delivered from all over the country and came within a week and intact due to great packing - plus this setup saved me in the neighborhood of $500 on taxes. Free shipping too.
My first biggest and pleasant surprise was when in the first place I fancied to put a phone order on Sunday, obviously beyond all office hours. Surprise, surprise, a young guy called Marc picked up the phone and spent more than an hour and a half with me helping me to choose the right model and illuminating me on details and differences in similar products. I talked to these guys 5-6 times since, as I ordered more, and also my wife happened to be picky enough to change her mind after products had been already delivered twice. The return process was the easiest I ever had. I was emailed my return UPS sticker and the only thing I had to do is to attach it to the box and call UPS for a pickup. That's it. And the sticker was free too. I am a businessman myself and I guess I figured out their business model. The site is obviously run by a bunch of polite and sharp young guys who cherish their reputation and thus made the motto 'Customer is always right' a reality. They are very knowledgeable in what they sell, and more than patient to the customer's (my wife's :-) follies. I highly recommend this seller. A really nice shopping experience online.
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