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Product & services pricing
3.63/5
Chance of future purchase:
3.77/5
Shipping & packaging:
3.88/5
Customer service:
3.63/5
Return/Replacement policy:
3.27/5

Verified
5/5

2024-04-30

Parts available to fix air compressor that stopped.

"Ordered a new switch and air pressure gauge -- Received as described and installed the new switch first to see if pressure gauge really needed. New switch gave life to the air compressor. Kept the air pressure gauge in case I would ever need in future.
Would order again. Thank you.
"

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Verified
5/5

2024-04-29

Very satisfied

"The parts arrived in a timely manner. I am very satisfied with the quality of the products. "

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Verified
5/5

2024-04-29

great

"great, thank you. I'm done."


Verified
5/5

2024-04-29

Wow!

"Great parts, wonderful service, amazing prices. "

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Verified
5/5

2024-04-29

GREAT TRANSACTION

"PLEASING, RECOMMENDED, FAST SHIPPING"

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Verified
1/5

2024-04-27

Not Happy

"Wrong parts that can’t be returned and part back ordered for months."

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Verified
5/5

2024-04-29

Right part on time

"I was referred to your company by California Air. A simple phone call and the part was on it's way. It fit as it should and works fine. Satisfioed."


Verified
1/5

2024-04-28

Parts availability

"Ordered parts for a compressor repair. I received the wrong belt, which turned out that was SKUed wrong on their end. No problem,just correct the problem and send what I ordered. Nothing seemed to get done unless I continued to call and email. It's been almost 2 months and no update. It's not even worth my time to dispute the charge. If your going to make genuine attempts to correct a problem then update your customer."

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Verified
5/5

2024-04-28

Great service

"Parts I needed on time good quality "

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Verified
5/5

2024-04-27

Customer Service

"Excellent customer service..Lee was able to help get my situation resolved"

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Verified
5/5

2024-04-27

100% MY FAULT!!!!

"I'm not complaining the part I ordered was the wrong part. This is 100% my fault! However, I must say that the part I received was very well made and at a very reasonable cost. From start to finish Master Tool was in contact with me! And talk about fast shipping! Zoom part was in my hands in a couple of days. The [wrong] part I ordered wasn't worth the time or hassle to return because of the great price I bought it for, so I'll just hang onto it and maybe find a use for it soon. Zero complaints about Master Tool I will order from Master Tool again soon."

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Verified
4/5

2024-04-27

parts missing

"parts missing the oil cap is missing hole wide open"

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Verified
1/5

2024-04-27

Can't get address to send part back for refund.

" Called twice to get address"

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Verified
5/5

2024-04-27

great job

"Parts were correct , ship was in good time ."

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Verified
5/5

2024-04-27

Easy process

"The whole process from ordering to receipt of the product was quick and easy "

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