"Package came quickly. I didn’t contact them but service was quick."
"I immediately found the part I needed at Master Tool Repair. Great price and fast shipping. Very pleased."
"ALL GOOD and quick service "
"Easy to work with got what i needed"
"Town square auto found a problem that was hard to find and restore the alignment to perfection "
"It was an easy site to find parts on and that says alot for me with zero computer skills. "
"Order arrived with two days! Outstanding! Thanks "
"Ordered a compressor part for a older hard to find parts for and the experience was smooth and the part was shipped quickly and arrived in good shape and was an exact fit!"
"The pump I thought I ordered had a pressure switch port. The one you sent had only one output ... to the tank"
"Products came as advertised. The website is easy to navigate. Shipping was quick as the package came faster than expected. "
"Got the OEM part and installed it myself. Saved a lot of money by not having to call a repairman."
"Al principio creí no funcionaba, pero hice ajustes y lo logré, muy bien
"
"I ordered a part for an air compressor. The parts diagram shows one p;ice and the pictures of the part show a different one. I foolish\ly ordered the one on the diagram. I tried returning the part but was told I had to take a discount and pay the freight. The discount plus the freight was more than the wrong part was worth. Meanwhile somebody decided it was a good idea to send me another part that was for some other compressor. Instructions were to take parts from one to build the one that I needed. This was hardly a good idea since none of the internal parts are removable and the outside casings are different sizes. This part was also to expensive due the return /discount cost.
I wound up paying for two wrong p;arts. I would suggest that you get the diagram photo to coincide with the catalog photo and develop a return system that is somewhat equitable.It is you call but I will never be back."
“I am sorry to hear that you had an issue with your product.
If we recommend a product we will stand behind this product and will pay for the return freight and restocking. We back up our recommendations. Please email us at CustomerService@MasterToolRepair.com or call us at 757-547-8665 and provide the details about the product that we recommended and that did not fit. We will set up a return authorization and work to get you refunded.
We will work to resolve this issue and make sure that you are satisfied with your business with Master Tool Repair. Our goal is to have satisfied customers and we will work hard to make this right.
Thank you for your business.
”
"TWO PLUS WEEKS IS TOO LONG FOR COMMERCIAL PARTS ORDERS"
“We apologize that your products took too long to ship. Our goal is customer satisfaction and we will look at this case and see where we can improve going forward.
Master Tool Repair does provide many hard to find parts for older compressors and sometimes these parts do take longer to procure and ship. We will make sure to improve our communications on these types of parts and the anticipated shipping timeframe.
We appreciate your business and hope that you will get us another chance to prove our capabilities. ”
"I ordered some product and the order was received, processed and shipped to me. It was great very competent "
A rep from Master Tool Repair, Master Tool Repair, has responded:
“I am sorry to hear that you had an issue with your product.
The part that was ordered is an OEM VT4923 pump that we purchased from the manufacturer. There is a note on the website for this pump. Note: New style pump has only one air line coming off of pump head. If your original pump had two outlets, order our CTD1238ADAPTKIT which will allow you to re-route the smaller bleeder line. Did you need the CTD1238ADAPTKIT? https://mastertoolrepair.com/new-pump-with-flywheel-01aae1/?showHidden=true
Please email us at CustomerService@MasterToolRepair.com or call us at 757-547-8665 and we can review options with you on how to make this right.
We will work to resolve this issue and make sure that you are satisfied with your business with Master Tool Repair. Our goal is to have satisfied customers and we will work hard to make this right.
Thank you for your business.
”