"Fantastic product and purchase experience"
"Ordered a matte for a print my Daughter got me in Rome. It was so easy to navigate the website to find the perfect color combination for this print. It arrived and fit perfectly and looks wonderful. I am so pleased with this finished product. I will order again when needed."
"Custom order was incredibly easy through chat and email. Best pricing by far for a custom order, compared to other websites. Matboards arrived in less than a week and no issues with the order - they look great."
"You guys are rockstars!! And also I especially appreciate the care and effort you took to make sure the mat board would not arrive bent or damaged. Well done on the packaging!! You have a great team!!"
"frame & matt came, they were beautiful /7 went together easily."
"The mats fit perfectly and came well packed. Selecting the sizing was also simple."
"Perfect fit, quick fulfillment of order. Lots of helpful information on options and things to consider before ordering. Really very pleased."
"Exactly what I wanted and it was received faster than I expected "
"I can't really review the product because I never received it. The tracking said that it was late, but it never arrived and no communication for 2 weeks. I ordered it weeks ago. I'm working to resolve this. Perhaps I can update if there is a resolution."
"I needed a custom oval mat for a client. Custom ordering by phone and email was a breeze. Matboard and More always excels in customer service. Perfect resource for a busy professional artist. IMO, way better than cutting my own mats!!"
"Easy ordering instructions "
"I wanted to frame my piece without spending a fortune. I was able to get a double mat, frame, glass and backer board at a very reasonable price. The site allowed me to preview so I could select just the right colors and style. Packing done with care and arrived so quickly. Definitely will be a repeat customer. "
"This is my third or fourth order snd it is perfect every time. Thanks."
"Various options for mats and openings. Fast service. Great mats and sized as needed."
"I liked the mats, but they were a little off. I measured the outer mat which fit the frames fine. The black inner mat was more of a navy and it was wider than I thought it would be. I just used the standard conventions on the inner mat, so I'd recommend measuring for yourself and accessing how wide you want the mat. The mats also took close to two weeks to arrive. I recommend placing a small order first to try it out since it might not turn out the way you want it. "
“Thank you for taking the time to share your feedback with us. We're glad to hear that you liked the mats overall, but we apologize for any discrepancies you experienced in terms of color and width.
Ensuring accuracy and meeting our customers' expectations is important to us. We appreciate your recommendation to measure for yourself and assess the width of the mat to ensure it aligns with your preferences. Your feedback will help us improve our product descriptions and options to provide clearer information for future orders.
We also apologize for the delay in delivery. We understand the importance of timely shipping and are working to improve our processing and shipping times to provide a better experience for our customers.
Thank you for your recommendation to place a small order first to try out our products. We value your input and will use it to enhance our services.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.”
A rep from Matboard And More, matboardandmore, has responded:
“We're truly sorry to hear about the delay in receiving your order and the lack of communication regarding its status. This is certainly not the experience we aim to provide our customers.
Please accept our sincerest apologies for any inconvenience this has caused you. We understand the frustration of waiting for an order that never arrives and the importance of resolving this matter promptly.
Rest assured, we are actively working to resolve this issue for you. Your satisfaction is our top priority, and we will do everything we can to ensure your order reaches you as soon as possible.
We appreciate your patience and understanding in this matter. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.
Thank you for your understanding, and we look forward to resolving this situation for you promptly.”