"Meghan was great and she helped match price"

"Zak checked on my order and got the info I needed right away!"

"I was having some issues placing the order and Kyle was very responsive and helpful.
Everything worked out perfectly.
Thanks Kyle"

"We ordered a mattress 17 weeks ago and are still waiting for it to be delivered. The site has good prices, but the discount is absolutely not worth ordering through this company. We have literally spent hours of correspondence on the phone and emails just trying to get our shipment.

So far, we have exchanged over 40 emails with the company. The lack of professionalism and care is so frustrating. It has been a truly disgusting experience.

We spent several thousand dollars on a smart base and mattress. However, we would have paid double the asking cost in a brick and mortar store than to have gone through this mess. We love discounts and are known as patient people, but this company has asked for far too much patience than the worth of the discount. "

"Love the mattress! Order was delivered in about 5 weeks. "

"I ordered three mattresses over the phone on 7/13/2021, then I found a typo in the delivery address in the invoice. I emailed the customer service the next day and was confirmed by one of the representatives by email that the corrected address was received. Since then, I didn't hear any update from US-Mattress until I called on 7/28/2001. To my surprise, the address in the system was still not yet updated. Finally, I got an email from another representative stating the address is corrected in the system and the mattresses will arrive at the warehouse on 8/9/2021. On 8/9/2001, I checked again and was told the mattresses did arrive in the local warehouse. I followed up to the "Ryder Last Smile", the shipping company that US-Mattress contracts with. To my dismay, the delivery address was not updated in the shipping company system, it's still showing the wrong address. When I asked them to change, the shipping company said they had to get the approval from US-Mattress, which will take 1-2 business days! Another disappointment is only two mattresses arrived in the warehouse, not three! It's been over three weeks since I placed the order and paid the full amount, and I still have not received the mattresses, let alone the wrong address that passed to the shipping company never been corrected! By the way, I even could not track my order in the system, whenever I entered the email and confirmation number ( I ordered by phone), it shows "Order status information not available". Given how much I paid for the mattresses, the whole experience is extremely disappointing! Another glitch is US-Mattress sent me an email on 7/28 after my follow-up call saying that the Pillows I bought will be delivered on 7/29, which I didn't receive at all. But the UPS tracking system indicates that it has been delivered at Met Customer, obviously, it has been sent to the wrong customer!!"

"This is our second purchase from US Mattress. The Quality products and fine service brought us back again. Meghan was quick to respond to my questions on the chat, and that was helpful."

"I am pleased with the Customer Service Zak provided upon my inquiry about my invoice/receipt request. He responded immediately and was very concerned and considerate. "

"My wife and I like sleeping on very firm mattresses and the Kenosha Place filled the bill. My father-in-law wanted an extra-firm mattress and we could not find the Kenosha Place except at US mattress. There are other extra-firm mattresses being sold but with too many bells and whistles. Very happy!!"

"Needed to clarify some questions concerning a mattress topper and so decided to try the "chat" feature. I worked with Kyle and in good time, he was clear and answered my questions and concerns. This led to my order. We have not received the topper, so have to wait for that review. It was interesting to me that in my search for a topper, I had checked the New York Times consumer service "Wirecutter." Their recommendation and where my chat with Kyle finally led me was to the same topper... My thanks for his time and knowledge."

"Meghan is very helpful in answering all my questions. I have to say detailed answers prompt this deal. "

"In 2017 I bought a Contessa Spring air four season mattress and still love it, so I wanted another for my second bedroom. It is still offered, I am so happy!"

"Delivery was done quickly, professionally and to my liking. They were very polite and helpful.
I was very impressed "

"Meghan was very helpful via chat in finding a mattress for us. Two family members, and now I, have ordered from US Mattress and have had great experiences with them!"

"Customer service is a good help."