"On June 17, 2010, we purchased a Duromax XP4400E portable generator from
Max Tool after speaking to Arvin in Sales/Customer Service and explaining what
the generator would be used for, a 1-1/2 Hp 230 volt AC single phase water
pump. This generator is advertised as having a max AC output of 4400 watts
and a rated AC output of 3500 watts. When connecting the generator to the
pump and attempting to run it, we discovered that the pump would run for
approximately 12 to 14 seconds before tripping the electrical breaker on the
generator.
When confronting Max Tool with this problem on Tuesday, July 6th, Max Tool’s
customer support said that the breaker is set for 15 amps, and that the generator
is too small for the water pump. It was also said that their sales people didn’t
know everything about their products. It was then said that we should sell the
generator (as they do not take returns on used generators) and purchase a larger
size generator from them. We told them this was unacceptable as they were the
ones who recommended this generator for this application in the first place.
Their Customer service is a sham, they do not honor their products, nor their customer. A law suit will be filed in small claims court and BB will be notified of their actions. "

"Ordered a durostar ds7200 diesel generator from max tool. The shipment took 3 days more than expected.
Once I received the generator, I gave it a once over. The end cap for the generator that protects the main wiring harness was missing. $900.00 generator and no protective cover. I called c/s and complained. They said they will take one off of a unit in the warehouse and ship it out fedex ground. This will take 5 more days to receive. I asked for them to overnight since it was their error,and they refused. They said I could pay the $27.50 for overnight out of my pocket. This is for a part that should have already been on the unit. They didn't seem in the least bit concerned that I needed to use the unit right away. I wish I had read other reviews on this company before ordering from them. I will not order from them again. Buyer beware."

"We purchased a set of 6 patio heaters. One came without the bolts and screws, one wouldn't light up whatever we tried. Contacted customer service. It took 4 calls, 3 of which we stayed waiting for a knowledgeable person for over 10 Mn, to talk to a technical guy who basically told us to find another gas regulator to see if it was the gas regulator causing the problem. Very unhappy about this merchant. Would not recommend it to anybody. It is a sell and run away type of Co."

"I ordered from this company's website a DeWalt cordless nailer, DC618K on June 30. Everything seemed fine and the order was processed and I received a tracking number in an email. Well, it arrived on July 3, and I was happy it came in just a few days. Then I opened the box to discover they sent me the wrong item. Instead of a cordless nailer, I received a router. Well, I called them that day and the person I talked to, after letting the phone ring at least 15 times! Told me she would have someone call me back. About a half hour later someone did call, but the first things out of his mouth were, well, what would you say to just buying the wrongly sent item, the router, and then we would send you the nailer..I said no, I didn't need the router, which was $149 approx. What a ripoff. He said well in that case, you will just have to wait until we send you a return fedex tag in the mail and then when they received the router they would send me my nailer. Unbelievable. They had already charged my credit card, (nailer costs $329) and wouldn't send it right away. Well to add insult to injury, its been over a week and I still have not received the label to ship back the incorrect item. So yesterday I called to tell them that I still hadn't received the label, and they said it was sent last Tuesday..It is now Friday and its not arrived. I cancelled the order, and will wait to see if the return label ever arrives. I feel so ripped off, they are a scam artist company and I would steer clear. PS to top off the confusion the packing list had only one item on it that was correctly listed which was the nailer, which I didn't receive, and the rest was not even what I ordered. Also the email confirmation order number was completly different number than the packing list showed when I got the package. This is the worst I have ever experienced."

"My experience was negative, they sent me the wrong item and another customer the wrong item and expected us to exchange the items. They have no concept of customer service, they thing they corrected the situation by sending me a poker set. The product I ordered was a gift and needless to say because of their error it arrived late!"

"I clicked on the picture for a particular dewalt compressor from maxtool. The picture of the compressor that I cliked on did not line up with the compressor that they sent me. I received a different compressor. This is outside of the fact that I placed the order on April 12th, 2006. I received the compressor today, which is May 11th, 2006. When I called to track the order, customer service could not locate the order number, when it had been shipped, and they could not provide the tracking number. I had to call Fed Ex to get the tracking number. To compare, I ordered a nail gun the day after I ordered the compressor. The nail gun showed up four days later. Maxtool had not even begun to process my order. "

"Ordered items on March 20, 2006. Credit card charged same day. Call to check on items April 3, 2006 and was told items in transit. Called again on April 18 and was told item had not shipped..."

"1.ordered 2 Merit 7"diamond blades, payment made by charge to my Visa card.
2.blades did not perform as advertised-very rough cut and blades wobbled.
3.spoke to Angelo at Maxtool, who said Maxtool would take them back, issued me a return authorization number, and said that I should wait for the prepaid shipping sticker.
4.a week elapsed without the sticker. I called, and was assured the sticker was on its way.
5.my Visa bill was coming due, and I disputed the payment with Visa. After investigation, Visa dishonored the payment(fuled in favor of me).
6.beginning of Feb., I received a tel. call from a collection agency to which the account had been tranferred. I explained why I refused to pay.
7.several days later, I received a demand letter from the collection agency. I called them, and they acknowledged that their records reflected my side of the dispute. The agency said that they would not be pursuing legal action, but would not notify Maxtool.
8. Feb 9, I spoke to Patick of Maxtool, but he refused to discuss the dispute with me- that I had to discuss with the collection agency; clearly a "catch 22" because the agency said it was not going to do anything.
9. Feb 9, I spoke to one of the operators who said he would check the return authorizations and call me back. He never did so.
10. Feb 10, I wrote to "Fred", who I was told was the owner of Maxtool, explaining the nature of dispute, and suggesting that it could be solved easily by merely sending me the prepaid shipping sticker. TO DATE, NO RESPONSE FROM FRED. "

"Fraud! - watch out for these scum. I live in Alaska and placed an order from my home for a saw on the 1st via the web. I made copies of all the web pages I used. For shipping to Ak. the web site would only let me choose 2 day UPS shipping. I chose that, put in my zip for shipping charges as well as a full address. The shipping charges showed $0. They then sent me an email with an order number confirming the tool cost and no charge for shpping. On the 4th a customer representative called and said he could send it to me for free if I didn't use 2 day and instead used ground - I said that was fine there was no big rush. They charged my credit card on the 6th for the amount of the tool (without a shipping charge). Then on the 10th a customer rep. (Angelo) called and said they had to charge me $40 freight. I emailed him the web pages and the confirming email. He then tried the transaction on his PC and it showed a freight charge. I tried one on my PC and it still showed $0 for freight. I suggested he had a bug and he said he would get a programmer involved the next day and would call me. I called him from work and tried the transaction again and it still showed no shipping charge. Angelo said they would only ship it with an additional freight charge no matter what the web site shows. "

"Primative e-commerce site doesn't show stock status, doesn't email confirmation, and saved order confirmation screen contains only a code that MaxTool says means credit approval was refused (even though it the order eventually shipped). Customer service poor. Surly email response and no formal RMA proceedure. Requires customer to pay for return shipping for order that customer requested be cancelled in writing two weeks prior to shipment. "

"Bigest rip off I have ever had.Prices were good but they double charged on UPS transportation, saying the merchandise weighed more than it actually did.
Called the company they said the weight was correct ( was not as I weighed it myself also UPS sticker on box showed actual weight ).
They said I was overcharged on the heaver weight and they would refund the difference but after 5 days no refund ( on my chg card).
Then Emailed the credit manager who replyed back I would receive no refund at all (which was $9.90).
Also UPS delivery stunk, 5 days from southern California to Sacramento California.
I figure this posting is worth the $9.90 loss as I shall never buy from this company again."