"Ordered a Honda 21" mower from Max Tool. It was delivered on time as advertised. Everything was perfect. Max Tool added extra packing materials to insure the mower arrived undamaged. I will definitely order from them again and have already told several of my neighbors how smooth everything went."
"quick easy ordering and delivery to my door in under a week....perfect
"
"Great prices.easy shopping."
"All info on order is correct. I am in AZ for the winter. Order was shipped to Oregon. The shipping address is clearly AZ. Can only imagine the hassle to return, if it is even there when I return in 3 months."
"Maxtools offer a good selection of tools from leading brands at a good price. There are great combo packages that should fit most starting DIYer's needs. I don't live in the US and heard they ship internationally so I signed up. I encountered a number of issues during the process of ordering a product. Their customer service is slow and reluctant to respond.
1. They wouldn't accept my Paypal account because it's not based in the US.
2. I had to register my credit card directly with them.
3. The site returned an error and wouldn't accept my foreign postal code, I had to pick a US state and a matching postal code for the billing address. The shipping address fields didn't complain, so I managed to add set my real address there. I was able to change the billing address to my real address after registration though.
4. I ordered some products a week ago, my credit card was charged but the order is still "Pending Fulfillment"
5. They asked me for an authorization code for the transaction from my bank. I gave them the code, an employee replied that the code was incorrect (it wasn't).
6. In most cases they wouldn't respond to my questions, but when they did it took a couple of days.
7. When they finally approved my order, one of the items had gone out of stock, so i'm now waiting for that one item for them to be able to ship the whole order. I asked if they could ship what they have in stock first and didn't get a reply."
"Really important to have the right tools when working , hopeful we did great, I want a supplier I Can always turn to. Thanks & thanks again MAX tools is doing Great..."
"It was okay but when you tell someone there items are on the dock for deliver you should make it clear that it won't be going out for another day or 2. Other than that pretty good hoping to get my ideas as promised know the 11th"
"
Very happy with price of the item. "
"Saw an item on another site for $3.95ea., I thought it would work well for a project I was doing, after a Google search found the same item at Maxtool @ $2.99 for a 12 pack. Couldn't believe the price difference so I checked with Customer Service and they verified it was not a misprint."
"A good company to deal
With.
"
"After placing my order I was informed six days later that the part was out of stock / discontinued. Seemed vague and as if the company wasn't sure themselves. "
"They tend to have what I need at less cost than anywhere else."
"I bought a Honda electric start mower and it was just as promised. Tool Max provided quick delivery and it was received in excellent condition. And the price was considerably lower than that of any local source. Just how do they do it? So when I needed an accessory, I went back to Tool Max. You should too!"
"Easy and good price. Second time I've ordered."
"I'd have to throw away my chipper if MaxTool didn't carry the necessary blades at a great price. Their price beats the Amazon price for my part!"