"Prime Buy is a great shop! Nice customer service reps, I wanted to clarify a few things - they answered all my questions (they were really patient!). In addition, I often find here something for a much lower price (compared to products in my local stores). Generally speaking, excellent online shop!"

"IMO it is worth buying stuff only from the sellers you trust, and I trust prime buy, I can choose from so many items in a wide range of categories, I like the shop for this. Got a fantastic laptop, it is not cheap so I wanted to make sure that everything's smooth, didn’t want any problems. Well, I didn’t have any! 5 stars from me."

"Ordered DeckHand 40 to raise/lower my anchor automatically, I was looking for it everywhere (specifically this model), so happy!"

"When I buy something from Prime Buy, I always get products in good condition, no damaged packages or anything like that. Unfortunately, didn’t have the same smooth experience with other sellers.
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"I got my order and wanted to thank Dave (a customer service rep) once again. Before buying anything, I do a mini research, always read all product descriptions, watch reviews. It’s all because I want to buy a decent product when I pay money. So I wanted to buy a reliable GPS navigator (as a present), I found 2 models I liked (with similar features), but I still couldn’t make up my mind. So I contacted Prime Buy’s customer service representative (to be honest, it was the first time I called them, typically, I make decisions myself, but I needed to buy the navigator ASAP as it was a present). After a short conversation, Dave explained all pros and cons of both models, I made the final decision. My friend is now a happy owner of a top-quality GPS navigator, no unnecessary functions, just what he needs, the quality is superb, thanks again!"

"TL;DR Unclear listing, accidentally buy the wrong item, return the unused item to manufacture, charged me $200 restocking fee saying they'll have "sell it as used" which was not true.

I was looking around for an AGM Taipan TM15-384 Thermal monocular. Saw one at a decent price, not too good to be true, on PrimeBuy. But it wasn't actually it, rather a lower grade TM15-256 version.

The title was "AGM Global Vision 3092851012TA51 Taipan Thermal Imaging Monocular" There were options for a detection range of 708m and 458m. The description had very little info. I knew the Taipan TM15-384 had advertised a detection range of 708m, so I assumed it had to be it. The TM15-256 was a version just released, with lower resolution, and I wasn't aware of its existence. To be fair to PrimeBuy, they did list the correct part number but I didn't think about looking it up after matching the advertised detection range. Which turned out to be exactly the same between the 384 and 256 versions and it just didn't come to me "3092851012TA51" was the part number. They have also since updated the listing to include more details, while not acknowledging it lacked sufficient info before,

After receiving the item, which shipped directly from AGM (manufacture), I found out immediately it was the wrong model after opening the box. Did not use it at all and requested a return. I was redirected to AGM (manufacture) to complete this procedure. I ask PrimeBuy if the restocking fee would apply, they said it depends on the condition when they receive it. I shipped the product to AGM and after a week I received a refund. But PrimeBuy kept $200, for a "15% restocking fee". I asked them why I was charged so much. PrimeBuy said because "they'll have to sell it as used" Which is strange considering I returned it to the manufacturer directly. I asked AGM, the manufacture if they had deducted some of the money refunded to PrimeBuy. AGM said they credited PrimeBuy 100% of the money.

Now I was pretty unhappy for being led to think PrimeBuy had lost something when it wasn't true. I message them again, stating I will pay for the initial shipping plus $15 of handling fees, which sounds pretty reasonable since all they do is pass my order to the manufacture. And PrimeBuy said "it's their policy to charge restocking fee" So they feel fine taking $200 over an unclear listing, telling me it's to cover their loss when they had zero loss. I have never seen an online retailer have such a ridiculous policy. I wouldn't recommend anyone to buy anything from them.

I don't even know why this shop exists, the price for the TM15-256 was the same as the manufacture MSRP, above market price, I could have ordered directly from the manufature without all this crap.

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"Happy with the purchase I made"

"great service and products, not a bad store"

"The website is definitely worth visiting, excellent!"

"That's what I was looking for - a perfect home squeezer! Thanks prime buy for affordable prices"

"Prime Buy was definitely worth my attention, reasonable prices, glad I found it"

"I've always found good deals here at prime buy. Order some products and get gifts or discounts... And I appreciate that they promote really needed products! Basically, most of what I usually need is under one roof."

"A little issue with inventory but they made it right. I received my order in a timely manner and in good condition. Thanks so much."

"A rep I was talking to was friendly and helped me much. I had some questions deciding on which power supply will best suit my project and he cleared all the things up. Glad about my purchase."

"Fantastic selection at the best prices. I used their promo code and saved $ 50. This is fantastic!"