"Attempted to price match at Memory Express on Christmas Eve. Price match request wasn't processed until boxing day, when the competitor finally went out of stock.
Service rep called to tell me that my price match had been denied because they were out of stock. Rep then told me that I attempted the price match before the competitor's sale started using flyer ad prices (I live across the country from any single Aden Camera). Competitor's sale was available at least as early as the 23rd. http://forums.redflagdeals.com/aden-camera-canon-eos-rebel-t3i-body-w-ef-s-18-55mm-679-a-1122366/
Denied price match and lost the opportunity to buy at the competitor. Being called a liar on top of that is just the icing on the cake. Horrendous customer relations, not likely to shop there ever again."
"Beware combining the Uber Price Beat and in-store pickup.
Even though you place your order online, and have to give the competitor's promotion's URL, they don't have it on hand and want you to guide them through "how to get there". Not only that, but the promotion has to be valid and be in stock when you PICK IT UP, they don't care what it is when you place your order.
I guess this wouldn't be that big of a deal, except that it takes a couple days for your order to be ready, it doesn't mean the price beat has been accepted.
Let's just say that it's more worthwhile to pay a couple extra dollars to make sure you actually get what you ordered at a reasonable price."
"Memory express in Edmonton won't warrantee a video card a few months old because a sticker was coming off . I got a HIS radian 6870 hd from them a few months back, when I went to install it I noticed the sticker on the top was peeling off a bit. I was a bit annoyed but installed the card anyways. My comp would shut down sometimes after I installed it but didn't think anything of it since it was an old windows install and it only happend maybe once a week .I was going to finish my upgrade in a month with a new mb, CPU and ram anyways . After I got the rest of the upgrade I noticed my new comp was shutting down and black screening like my old one but starting to happen more often , I tried changing the drivers and after about 10 min of it working fine it totally crapped out . I tried the card in 2 computers and neither
will fire up with the vid card in them so I took it back to memory express . The douch bag at customer service counter told me to send it in myself before he even looked at it , I replied " I dont have time , I just want u guys to honor the warrantee and send it out" he open'd the box and looked at the sticker that was peeling up but not burnt and still a bit moist with the factory glue and he said" sorry this card was overheated , the sticker is peeling off and that's thermal paper , it only peels off if the card was over heated. So we won't warrantee it" Iv been a customer of memory express for years and had no problems with them till now. I feel like iv been taken advantage of and I won't ever be shopping there again , I have also informed my family to make sure none of them buy from these con artists either. Pls note the invoice number and date attached to this message are from my upgrade about a month later ,i figured if anyone from memory express sees this they could use the invoice number too look up my purchase history and see I did intact buy the stuff from them."
"Great prices, price match, reasonable shipping rates, decent customer support."
"Memory Express online:
I've ordered toner CLP-660B for Samsung. This was a special order (out of stock).
Toner was shipped 9 days later - this was great since MemExpress says that 2-4 weeks delay is possible.
Finally, I've got genuine Samsung toner (I've never seen before air insulation-ptotection packaging) for the best price in Canada, for lowest shipment price ($5.99) and 2 weeks after I've ordered it. Excellent job!"
"it is the ony place to buy my computer parts at. I no longer bother checking with the competitors. It is a store with friendly, knowledgable, and helpfull staff and they even have informative product review videos on you tube and a chance to win prizes."
"Memory Express is the type of computer store I have always dreamed of. Very clean and bright and filled with friendly and helpful staff. I've always enjoyed building my own computers and getting the most bang for my buck. I would never dream of buying an HP or Acer somewhere like Future Shop as 'custom' is always the way to go.
Most of the time their prices are lower by at least a few dollars, but in cases where it's not I end up saving more by using their price beat guarantee.
The biggest plus is probably just how knowledgeable the staff are. It's very difficult to keep up with all the changes and new technologies, so a lot of the time I'll need advice. I always go with their recommendations on my custom builds and have been very happy with each one of them. I've recommended them to some of my non tech savvy friends who were very impressed with their end result and just how easy it was."
"Got order 3 weeks later with one item missing. Wrote them an Email without getting any response. THUMB down."
"Memory Express certainly doesn't care about their customers. They just wanna make the sale and returning anything is almost impossible."
"I have shopped in the Calgary NE location at least a dozen times. Prices are extremely competitive, helps to know what you are looking for, but other than the occasional wait to talk with staff, I am happy with their service. I will continue to shop here whenever I can."
" About a month ago, middle of August, my father's laptop was having an issue with his keyboard (The keys were not getting properly mapped). Unfortunately I did not have the time to resolve the issue, so I suggested he take it into Memory Express. Up until now, I have always referred friends and family there when I have been too busy to resolve their computer issues, and they have always seem to assist them without any issue. They informed him that they wouldn’t be able to look at it, and have it back to him, for 10 days. My father needs a computer, so he bought a replacement and had them take the old one to resolve the issues. The laptop came back two days later. Memory Express told my father that they resolved the issue.
My father then gave it to my younger brother, for university. Today, middle of September, I get a call from my brother, telling me that the “fixed” laptop is back at Memory Express, and they need a couple of the software keys. The same issue presented itself again. The first time the laptop has been opened since its return and nothing is fixed.
I call Memory Express to pass along the software keys, wait on hold for 8 minutes to even talk to the guy. Since the problem occurred immediately on the first time it was booted, I wanted to go over the process they used to fix the issue last time, as well as the process they were going to use this time. The associate “Sakim”(?) informed me that this time they are going to do a fresh install, as oppose to last time’s restore. Which they charged over a hundred dollars for last time, and again are going to charge at least a hundred more. A HUNDRED DOLLARS FOR A SYSTEM RESTORE!!!! Are you kidding me?!?!. I had no idea that they charged so much for so little.
I then asked if they had actually opened windows last time and tried a couple of updates and reboots. Things I would first start off with, to try and duplicate the problem. Once you can duplicate the problem, then it is easy to locate the problem. They had not done this last time. Sakim informed me that they did the system restore and the keyboard worked on the login screen, so they assumed the problem was rectified and shutdown the laptop and send it back. This is incredibly sloppy computer repair. Further more, when I then tried to discuss the fact that doing a fresh install would most likely only rectify the issue short term, and that a couple of further steps would be needed to actually diagnose the problem, I was hung up on. All through the conversation, Sakim kept telling me that a fresh install is different from a system restore, despite the fact that I kept telling him that I am fully aware of the fact that they are different and the differences between them. Apparently though I needed to understand that a fresh install will solve the problem this time… That is, until all the software is loaded and updated, then the driver conflict will return :)…
Apparently, actually finding and diagnosing the problem is not what they do, they apparently either do a system restore or fresh install, unless there is a displayed driver conflict. Once it leaves their store working, anything that happens afterwards is your fault and not their responsibility.
Silly me, I thought they actually found the problems, not just white washed them. It would be nice to know that update KB0540494… whatever…. caused the conflict, and to not install that problem again. That is apparently not what they are being paid to do.
So why do they bill hours of labour time, when all they do it hit a couple of keys, leave the computer, hit a couple more, walk away, then return it to the customer and wash their hands of it? Because they can an continue to get away with it. The average person does not understand computers, nor should they need to, but they shouldn’t be getting ripped off for it.
Despite the fact that the problem occurred the first time it was started, it was apparently “something we did to it”. That would be the position of Sal, the store manager at the South Calgary Memory Express.
Unbelievable.
Dismayed,
Colin Baylis
"
"No matter how small or how large the item is I need I can always find what I am looking for.
This time all I needed was a new keyboard and mouse, but the staff still help me as well as the time I was buying a home sever, drives and a netbook."
"I regularly buy from Memory Express in store (Calgary NW). Usually verify availability of the part(s) online first and then go into store. The staff there are always friendly and happy to go pull parts from the part list I print from their website. Their price matching is AMAZING - while their prices are quite low, occasionally I can find one or two other online-only vendors in Canada that have a cheaper price. So I print out the price from the competitor website and they match it - always. Even when it is a big discount or below their cost. THIS is how you build customer loyalty! Try fighting for a price match at BestBuy or Future Shop and you will know what I mean. I find that memory express has a deeper selection than other local retailers, comparable with that of many online retailers, and the parts are available for local pick-up! I have made more than a dozen purchases -- big and small -- from this company in the past year or so (2009/2010) and would definitely return again."
"Memory Express, Calgary SE store: I wanted to purchase an extra power cord for my HP laptop. The laptop was one month old and was purchased from Costco. I brought my original power cord in to try to find a match but the sales person had never heard of my HP laptop. He did find a power cord though that he thought would work. When I got home, I tried the power cord and although the power light came on, it would not charge my laptop so I brought the power cord back for a refund the next day. The salesperson was not nice at all! He said I was missing one of the accessories. The box had been opened by the salesperson the day before and I brought back exactly what I was given. I don't believe he counted the tip that was on the end of the power cord that the original salesperson attached for me. Then he went on to say that this was the right power cord and there must be something wrong with my new laptop. I explained the laptop worked perfectly with the original cord. He did eventually give me a refund but I found the whole experience terrible and certainly would never go back there again! He made these notes on the receipt that I had not returned the entire product."
"This is an in store purchase. I went to the memory express in Calgary NW. I plan to buy my boy friend a computer, I compared its prices on each single items with other big online merchants, NCIX, Newegg.ca, Tigerdirect.ca, Memory Express definitely has the lowest possible price for each of the items that I am looking for. They also offer price match, so I was trying to google a lower price very hard, but didn't find any. I bought the following items:
AMD Phenom II x 2 550 3.1 GHZ Black edition,
ASUS M4A78-E Motherboard
Seagate 1TB SATA Hard drive for only $85
OCZ 700W Game XStream Power Supply
Sapphire Radeon HD 4870 1GB GDDR5
BenQ 21.5in LCD Monitor
Antec 900 Ultimate Gamer Case
The new computer is working great now. Both my boy friend and I are very happy about it. I am very happy with the prices I got, and also the store has excellent excellent customer services. It was a wonderful shopping experience at Memory Express NW store, and I will definitely go there again in the future. I’ve already told my friends and would like to recommend this store to everybody online as well.
"