"Asked for a copy of my government photo ID, copy of a utility bill, and an email from my work email address. Hard pass on that. Don't waste your time."
"Ordered a MSI mobo but dead on arrival. Call them for support and request for a swap, they refuse to do so because of I did pay for extended warranty. What a **** company who didn't stand behind its products. Don't buy from them."
"Great brick and mortar store no doubt.
But, omg... Did a price beat which took 2 days to be approved.
Then I get an email if instead of the camera which i ordered
how about an open box used camera for 5% off??? um no thanks.
Then i get an email they are shipping the camera from one of their
locations to another location to ship out... Like what? Just ship
the camera once. I also realized that UPS the cheapest option might
not just leave the camera at my door or have access to my mailbox.
So cross that bridge when it comes. I can already tell this might not
go smoothly.
Then they don't match free shipping. Weird taxes and i'm paying more
with the price beat than i would just using amazon. I'll go to their brick
and mortar stores any-day to buy products but i'm never ordering online
again. I would have saved money and potentially had the camera i ordered
by now just using amazon, and i'm 100% positive amazon has an easier
better return policy if anything goes wrong. "
"I used Mem Ex's online store, ordered a new GPU. Made sure to filter it by location so I was ordering from the stock in the same city I am. They sit on orders and do not ship them for days; to them 3-7 days is meant to partially account for their laziness rather than travel time.
Customer service as been horrendous, when you catch them with questions they don't want to answer they simply cease communication.
--------------
[name]
to websales
I placed an online order and used the UPS 3-7 day option, but in the mean time, my GPU has died and I cannot use my computer effectively. I selected stock that was in my city, but did not foresee my current card crapping out on me.
Is it possible to simply go in and pick it up?
Web Sales Shared Mailbox
to me
Hi [Name],
Thanks for your inquiry. If you want your order to be pick up in store, we have to cancel your online order and void the funds and you have to pay upfront to the sales guys.
Please advise.
Sincerely,
WebSales
[name]
to websales
Okay. Never mind then, thanks anyway. I thought i had selected an item from the [city] location - I specifically filtered the selection that way - seeing that I am in the same city as the item maybe you can shed some light on why it was not shipped/received today? Can I expect it to arrive tomorrow? I'm only impatient as I often use my home pc for work purposes and unfortunately my onboard GPU doesn't cut it.
Will I receive a ups tracking # when it is shipped?
Thanks!
----------
No response. 72 hours. Have sent follow ups asking when they will answer my questions. Complete radio silence. Their call centre is staffed with people who - and I mean no disrespect - struggle to communicate in English. They do not seem to have access to any useful information and seem to be there simply as a wall to absorb peoples' frustrations. Extremely disappointing and unfair to those employees.
If you insist on using Mem Ex, then make sure to just use their box stores. Their online service is complete **** - the employees dishonest and lazy. "
"Claimed that the name, phone number and address on the account and order were different than the one at the bank. Its not, I checked. They claimed they called the bank and it still wasn't the same. They wont ship to the address because of all the frauds out there. Was literally because of a capitalization of the street name and you cant change the information for the order once its made. I cancelled the order as it was too much hassle. I shouldn't have to change the way things are capitalized through my bank just to make an order go through that everything else is already the same."
"I bought something online found out it's going to the wrong address. Memory Express says they can not help me and ups says they can not help me so I paid for something that is going to the wrong address very unhappy.
"
"Sent me a hacked floor model AMD ryzened. Had it checked via remote assistance. System stopped working after a month, ripped me off a thousand dollars and denied everything and I got burnt.
."
"Absolutely terrible company. Have purchased here dozens and dozens of times, buying the IPR warranty pretty much everytime. After 15 years of purchasing IPR on probably 50+ items I had a monitor fail within 1 month of purchasing it and needed to use IPR for the first time. Memory Express says I damaged the monitor becasue I touched it, and you can't touch a monitor or the panel will fail and it's the consumers fault. I started my IT career in hardware and have handled literally 100's and 100' of monitors - this was clearly a manufacturing issue. EVERYONE touches their monitors to adjust them, probably on a daily basis. The REP even touched the monitor evaluating it for return and then says I can't touch it and I broke it."
"I have been having problems with a purchase I made. I have sent them in 3 email RMA requests and they have not replied to any of them."
"Thought I could save some money here as their pricing and shipping costs are good, but they would not ship the products to me. They claimed the shipping address did not match the address for the credit card, even though I confirmed with my bank that it did.
After some back and forth I had to have the purchase refunded and took my business elsewhere. Huge waste of time and effort dealing with these monkeys."
"status was waiting for parts , never shipped , got fed up waiting and just cancelled the order , never again will i shop at this site"
"MemoryExpress has the best prices online. I received my package 3 days after placing the order. Everything was bubble wrapped...AAA+++"
"Worst shipping experience I've ever had. Package never shipped for a week, called to ask when it would ship and was told that day. Unsurprisingly it didn't that day either. Finally we called again the beginning of next week and was told that now we'd need a utility bill and government ID before they'd ship it. Why they waited a week to send that email is beyond me so finally we cancelled it.
Don't order online through these guys, they're basically useless. Either go right to their store or buy somewhere else. "
"Order placed on Oct 2nd, not shipped out till Oct 6th. UPS tracking showed it was delivered with signature required on Oct. 10th but I never received the package and there is no one working in my building with the name listed on the UPS tracking page. Disappointing, but it happens. Contacted UPS right away and reported it. After this spent lots of back and forth with very little assistance or information provided by UPS. They say it was delivered to my address but at least they started a "lost package recovery". Tried calling Memory Express multiple times and was never able to get anyone on the phone so I left several voice messages as well as filled out their email contact form. Almost 72 hrs now and not a single follow up or even a simple acknowledgement message from Memory Express. Checked with other businesses in my building, but there's 10 buildings in this lot with possibly over 50 businesses in them, there's no way I'll be able to find it on my own. I'm out almost $240 and I can't proceed with my build. Maybe they'll find my package or maybe not, but right now I just want my money back so I can go buy from somewhere with better customer service.
Follow Up Update (Oct 16th):
Package finally received - no thanks to UPS or Memory Express; the incorrect address that UPS delivered it to actually brought it to my office building for me, over a week after UPS DELIVERED IT THE WRONG OFFICE, in fact the wrong BUILDING!!! Still cannot believe the complete lack of service from Memory Express in trying to help resolve this issue. I left TWO voicemails, and filled out their email contact form and didn't get any response until I initiated a complaint through PayPal. May not have been their fault, but the complete lack of customer service means I will NOT be a returning customer."
"Once I ordered an item, someone from the company has asked me to provide a utility bill (or phone bill) and government ID. What's next? My passport? My VISA? My finger print ??? I'm aware about phishing and other fraudulous so-called merchants. I canceled the order, for sure. There's more..... after I canceled it, while my order was still «in process» they did the transaction on my VISA card !!!!"