"I ordered 3 suits for my husband from this site. I thoroughly read the return options on the site before making my purchase. I only ordered because of their statement of a full refund if not 100% happy. I took the chance, ordered, and received my order really quickly, which was great. The not-so-great thing was that every suit was larger than the size I ordered. The sleeves were very long on each suit like they were "long" even though I ordered regulars. The quality was decent and they were well made. I decided to return two suits and exchange one for a smaller size. I paid the shipping back and packed them as I received them. They received the suits and then gave me a tiny fraction of my original payment as a refund. I emailed asking for a breakdown of my refund only to get a one-line response "credit"! I called and asked only to be told they would email me the details. The next email stated, "Your refund was in line with our refund policy. I responded by sending them a screenshot of their own website and had to dispute the payment on my credit card. I then emailed them to return all suits for a full refund as I didn't want to deal with a company that handled their customers so poorly. They still only refunded my 2/3 of my original payment. DO NOT BOTHER purchasing from this company!"

"I've ordered 2 dinner jackets. Received 2 jackets, 2 vests, 2 pants and 2 bowties and none of them were what I ordered. When I asked how to return and get refund, they always came back with x amount of discount to keep the products that I didn't order. They have zero accountability for their mistake. Countless emails and back, ZERO resolution. I would not trust them with anything."

"
This comes to file a complaint against the vendor MensUSA for failure to comply with my demand to refund the return shipping costs for the return of a mistaken item that they sent, which was unwanted and was priced less than the item I paid for.

11/28/2022 I ordered SKU#11020, a trench coat without a belt for $169 plus shipping for a total of $180. The order showed a photo of the item ordered and paid for.

On or about 12/4/2022 I opened the package I received and found it was the wrong item, SKU#2856, a coat with a belt that sold for $159.

12/5/2022 I emailed the company that the wrong coat was sent and that I wanted to return the wrong item. I indicated that I wanted to get the correct item.

12/5/22 The company responded with an offer of a one time refund of $30 if I would like to keep the item. I responded no thanks. It is the wrong item and requested the return slip/info.

12/6/2022 The company sent an email with return instructions and RMA#RET 20" There was no return shipping label even though it was their mistake.

12/6/2022 I sent the wrong item back to the company via FedEx Ground for a cost of $22.33 for which I demanded credit.

12/28/2023 I filed a fraud complaint with Wells Fargo when I did not get either the correct item or credit for the return shipping.

1/16/2023 I expressed my disappointment in not having heard from the company about correcting the situation.

2/21/2023 I called to follow up with Wells Fargo and they indicated that they were in touch with the company and that I would shortly have $180 credited to my account. However, that amount does not cover the return shipping that I laid out due to the company's error and lack of a return label.

2/22/2023 BBB received my complaint.

3/20/2023 BBB indicated that the company did not respond to my complaint.

I demand the return of the amount of $22.33 for the FedEx charge incurred due to the company's clear mistake.


 
"

"THESE PEOPLE ARE NOTHING MORE THAN COMMON CRIMINALS. BUT, YOU DO HAVE A RECOURSE. DOCUMENT ALL CORRESPONDENCE WITH THEM, AND SUBMIT A FRAUD CLAIM TO THE BANKING INSTITUTION YOU USED TO PAY THEM. MY BANK REIMBURSED ME IN MINUTES... AS THEY SENT A JACKET WITH THE SIZE TAG CUT OUT THAT WAS 6 SIZES TOO SMALL, THEN WANTED ME TO PAY THE RETURN POSTAGE FOR THEIR ERROR. DONT PLAY THEIR GAMES, REPORT THEM TO YOUR BANK IMMEDIATELY. IT IS ALSO HELPFUL TO SEND THE LINKS TO THEIR BBB... TRUSTPILOT, AND GOOGLE REVIEW SITES"

"Take care purchasing with Poshmark sellers. Many tend to leave off information such as zippers torn and broken on luggage."

"I ordered a blazer for a large function I was attending for the holidays. After much anticipation waiting on the jacket to arrive I was totally disappointed once the jacket did arrive. The jacket itself looked great. The issue was the jacket was the size was mislabeled. Obviously I was unable to use the jacket for the function I was attending. The jacket was so small I could not even give it to one of my sons or grandsons. I tried numerous times to have Mens USA send me a return label. The have not, refused to do so, and have hung up the phone on myself and my wife multiple times. Needless to say I still have the jacket in the original packaging and ready to ship back to the company. At this point I am afraid to pay for the return myself that I will not receive the proper credit due me. I would have given a rating of zero but that was not a option. We have also emailed them multiple times and received zero satisfaction from the customer service personnel. Buyer be ware! "

"I gave this this company 1 star only because I think they have fine products at reasonable prices. Zero stars for customer service. I purchased a top coat from them recently. I really liked the coat coat but despite that I ordered my usual size, it seemed to be cut a little large & would have required considerable tailoring. I returned it at my expense plus $25 as I had received free shipping (nearly $60 total or 30% of what I paid for the coat) to exchange it for a smaller size. When I received the new coat it was the same size as the one I returned. Okay mistakes happen. When I contacted them about their error, they refused to pay for return shipping & after several emails back & forth the solution they offered was to give me a $70 credit & I could keep the coat or return it ( again at my expense) for a full refund less a restocking fee. Can you imagine that they would think that having a coat that I would have $160 invested in but couldn't wear or that I could have nothing after an investment of $90+ would make me a happy customer? Yet they have the nerve to say this on their website: "If you are not 100% satisfied with the quality, fit, or fabric of your suit you can return it for a full refund!
We feel compelled and responsible to give you the best customer service. If you don't want to pay those silly prices at the malls, just let MensUSA.com take care of you and we promise you will become a regular customer! "
While I cannot provide any pictures or a receipt as proof of my purchase, here is an example of one of my exchanges with them.

The correct item was NOT shipped. You sent the same size that I returned though I indicated that I needed a smaller size.

On Monday, November 28,2022 at 11:00:02 PM EST, mensUSA wrote:

Hello,

Our records show the correct item was processed and shipped.

Ss12

On Mon, Nov 28,2022 at 7:54 PM mark angelini wrote:
Your return policy is clear except that it doesn't indicate how things are handled when you send the wrong item. (which you have)

In reading the policy it appears that you could have sent me a tuxedo instead of a top coat & I would have to pay return shipping & a restocking fee unless I decided to keep it or you could have sent any size top coat that you wanted to stuff into a box instead of the size I ordered & I would have to pay return shipping & a restocking fee unless I wanted to keep it.


"

"I just placed my third and last order from them so they can't say I didn't try. First order they called me 3 times over 3 days after placing the order and didn't leave a message. When I called the number I learned it was them. They told me the manufacturer discontinued the shoes. So why were they on their website and saying, "in stock?" Second order was for an overcoat. I lost count how many times they told me it was being shipped. They lied every time. I finally had to cancel as they didn't meet my deadline. I eventually reordered the coat and actually got it. Problem? The detachable fur collar was nowhere to be found. They had to send it to me after I called. The latest issue was I ordered a suit and a tie. The package arrived and there was no tie in the box. Called them and was told they would ship it. A week later after not receiving it I called again. Was told they knew nothing about this. I was told again they would ship the tie and send me a tracking number. I did get the tie but am still waiting for the tracking number. How hard is it to make sure everything is in the box? How hard is it to tell the truth? Their customer service is horrible. I won't go through this again...ever."

"I called to inquire about an order that had to be special made. The order was done in April and I was told it would be to me mid June. Now it is the end of June. When I called I got Stacy on the phone who claimed to be a supervisor. Stacy the supervisor started yelling at me and would not allow me to speak with anyone else. She continued to over talk me about a pair of shoes that had to be custom made for my wedding in October. She continued to be rude and yelled at me. Then she hung up the phone on me. I will never do business with this company again and that girl needs to be fired immediately. My name is Jessica Yates and my order number is e5c4b8c08d4d4d5facced01a8045b793. I really hope someone else can help me with this because she has no business working in customer service at any place of business.

"

"Gave 1 start because I had to in order to leave a review. STAY AWAY!!! TERRIBLE!!! Attempted to buy a suit, made the mistake of not reading the reviews (my fault), then everything went non stop straight to hell! Unable to track, no one answers a phone or respond to email its been 6 weeks... NOTHING! Ended up calling my credit card company and reporting them as a scam and was refunded for my purchase."

"I beg people to read all the reviews and AVOID this scumbag company like the plague. Their website is full of LIES. First they tell you to check for tracking number which NEVER shows up. I paid for EXTRA shipping to Canada. Was 3 weeks late. I ordered THREE items. ALL WERE WRONG. Wrong size, colours, material. Emailed them NINE times, tried calling. Finally they sent me an email ONE month later telling me to return the items AT MY EXPENSE (A COST OF $60.00 FROM CANADA) AND I WOULD BE CHARGED A RESTOCKING FEE. Their website says 100% guarantee refunds. THEY SCREWED up my order, then expect me to return the items at my expense and take a loss? Tried reaching out to the BBB in Los Angeles. USELESS. All they do is write to menusa and give them a deadline to reply (WHICH THEY NEVER DO). After they don't reply, the BBB indicates nonreply in their profile and closes the complaint and suggests to contact the District Attorney. USELESS. If enough people READ THESE REVIEWS and STOP BUYING FROM THESE SCUMBAG LIARS, they will eventually go out of business. What bothers me is that I found their add on MSN home webpage. The thought that MSN would allow these DISHONEST people to advertise is beyond me. AVOID. DO NOT PURCHASE FROM THEM.

"

"I purchase a suit back on May 6th and receive a FedEx tracking number, well when check the suit was never sent out from the company they created a label according to FedEx, they refused to refund my money."

"I purchased 2 walking suits, both are the incorrect size, on the buttons wasn’t even sewed on. No customer service, I have emailed and called "

"I've lost hope in humanity. You will not like the product/suit you receive. You will want to return. You will pay for the shipping. They will receive your return but will not issue a refund. You will have to create a dispute with your CC company. Avoid this hassle and shop elsewhere. "

"Ordered what was pictured as a bright Green vest and pants for kid's prom, as well as a solid color shirt that should have been "free" as advertised.
What was delivered was nearly black it was so dark. Shirt didn't arrive until a week after the vest and pants, too late for prom.
Contacted this scam company to complain about the vest and pants, they offered to let me keep them with a 30% discount. Pretty ridiculous if you ask me since the wrong thing, even discounted, is still the wrong thing!
They then insisted that they sent everything exactly as ordered, even though the description clearly states "GREEN"
Return policy is a joke, they charge you for returns even if it is clearly their error.
This company is clearly a fraud and has many other shell sites as well, so beware in dealing with them or any others like them."