"Good work maintaining and then meeting expectations. Got a conservative estimate of when product would arrive and then they beat the estimate. Items came in good condition, and are already in use.
"
"My first order for store pickup was cancelled without any information while they're showing many in stock, so I ordered same parts from the online store. 7 days later and nothing has arrived, order status is "routed" and I cannot cancel my order. Can't call the store, no answers through live chat at all, just sitting in a queue. While I can appreciate COVID-19 impacting things no other vendor I'm ordering from personally or professionally is doing this poor of a job."
"I ordered and picked up in a less than an hour. "
"This was the first time using Micro Center as it was recommended by the vendor. Email communication was on par with other major tech resellers, the product arrived on time and worked as expected. "
"I placed an order over a week ago at this point, I still have not received any order updates or shipping updates. Additionally there is little to no convenient way to check the status of your order to get more information or find out whats going on. There is an online chat where you can inquire about status, but after repeated attempts after sitting in the queue for 15-20+ minutes it fails to load, your only other option is to call in and wait on hold. For a technology company this entire process is painfully inadequate and slow.
Which is quite unfortunate, I would like to be clear I really enjoy MicroCenter's brick and mortar stores. With their closest store being 3 hours away, going shopping there in person is a legitimate treat. They have just about anything you could want at highly competitive prices. It's just that sometimes a 6 hour round trip is not viable.
updated 04.15.20 - Finally got through to check the status of my order with the online customer support. I was informed that due to the timeframe my order had been frozen. That they did not have any additional details or status. What a JOKE. I will not be ordering anything from MicroCenter online again. Period. If it's something you actually need, and something you care about actually receiving in a timely manner I suggest you avoid them as well."
"Made it easy to order and prompt delivery. "
"Shipping was supposed to be 5-7 days had the product in my in my hands in 3. In taking days shopping for the best price came across Mico Center and was the cheapest price by $40+."
"The ONE printer ink I was out of didn't arrive."
"Bought a $429.99 refurbished computer. Lasted 4 months. Must be the **** to be so hard up that you have to sell crap like that. I'm never going there again"
"Been trying to communicate with them via phone and email and they won’t get back to me "
"no issues
everything was fine"
"Delayed shipment and item did not receive in time"
"3 weeks, total of 4 hours waiting on hold with no answer, and still no computer. I have been a loyal customer for 10 years and after this I won’t be back."
"Still waiting for delivery"
"Micro Center was one of the few online sellers with the monitors I needed - others were backordered. The pricing was lower than many others and they shipped my order the next day."