"After about a week of not being able to contact modchipstore i finaly got through do to some problems with e-mail. Russel, who i responded with, offered me credit to the store in the amount of what i ordered. Despite the problems i personaly had with my transaction i still think the store does provide good service. And hopefully with my next purchase will go smoothly so i can post a more positive review."
"This is my second order I have made with this store. The first went great no problems. The second I screwed up by haveing the wrong quantity marked. After only one e mail they fixed my screw up and everything is back on track."
"very fast service.
Responsive and helpful customer service.
Will Recommend them"
"I bought a modchip but decided to return it one week later in brand new unopened condition. They hit me with a 30% restocking fee which amounted to $15. Make sure you read all their fine print before you order. NO WAY WOULD I BUY FROM THESE JERKS AGAIN!"
"great job on your support
You will recieve more of my business in the future"
" I had purchased a product from a different establishment. I had problems of which that merchant could not help with. I was directed to modchipstore.com of which they were able to answer my problem and offer a solution. With one more purchase to make, my issues were addressed, and resolved in a timely manner. All of which will lead me to utilize modchipstore.com's services again without hesitation and with confidence. Thanks Modchipstore.com"
"4th order great customer support i will order from this company as many times as i ned to. free shipping this time.... thanks Damon"
"I loved mod chip store's assistance in helping me buy what I needed! They were a great help! I'd like to thank all their staff, especially the ones who helped me through in assistance :). They are 100% reliable! I advise all you out there to buy from them, great stuff!"
"THIS COMPANY IS AWESOME......I ORDERED THIS ON A TUES. NIGHT AND IT WAS ON MY DOORSTEP BY WEDS. AFTERNOON...ACROSS COUNTRY- FROM TEXAS TO OHIO....I WAS SIMPLY AMAZED...THIS HAS SOME TO DUE WITH THEIR DELIVERY SERVICE (DHL ) TOO, BUT STILL, IT WAS INCREDIBLE. DOUBLE WRAPPED W/ FOAM, GREAT PRICES....NICE....."
"Although I do not think that only having the option of email support is an adequate means of customer support.
Once I exchanged several emails I was giving the direct email address of ****@****
Exchanging emails resulted in a quick and timely turnaround, and Russell was very responsive to all of my emails.
The product does work as advertised, however the fact that not a single piece of documentation comes with a $250- modification, and while the necessary information may be available on your website, it could be organized in a much better fashion.
Pleased with the item, and particularly the support from Russel, I just think your means of communication and documentation could be enhanced."
"I really cannot complain about anything I experienced. I had some trouble with my order but Russell helped me straighten everything out.
My overall experience was great."
"Great Service Place order at 501pm and receive it the next morning at 854am that less than 24hour turn around. great service i am order any bunch of chip now."
"Couldn't ask for more. Immediate service , order was filled and shipped same day. They even fulfilled my request in the "Comments" section to be notified when the order was shipped.
The order was also packed very securely. Very little to absolutly no chance of damage.
I HIGHLY recommend them and will certainly use them again."
"I thought I was double charged on my card by this company and sent them an email about the situation. Found out quickly that was first one was just a pre-auth and it did not post. Their response was quick and I highly recommended this company for their great cust service."
"I mistakenly ordered the wrong version, I used their automated support and they changed it to the correct version before it shipped. Very happy! I would order from them again if the need should arise."