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Verified
5/5

2004-05-29

"Very nice store for modders. They have a fine collection of water cooling products at great prices. Customer Service was awesome. I forgot to get a 120mm Fan Grill with my order, so I emailed the customer support. They were nice enough to throw a grill in my order before shipping.

Tiny mishap, I didn't receive a water cooling guide, but after an email, they directed to a PDF version on their site. It's a well written guide.
"

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Verified
5/5

2004-05-25

"Wonderful service. Had a small problem with my order (was not their fault)and it was corrected with one email. Fast, efficient, friendly."

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Verified
5/5

2004-05-20

"Placed my order Sunday night at about 11:30 PM, had it waiting for me before noon on Wednesday! Order was packed perfectly, and arived in mint condition.
Great site, great service, will definitely be ordering again from Voyeurmods.com!
"

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Delivering products damage free
Ease of checking delivery status
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ej2
Verified
5/5

2004-05-18

"Awesome service! Quick delivery and great prices. No issues or complaints whatsoever. Would gladly do business with again."

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Verified
5/5

2004-05-14

"i am a repeat buyer from voyeurmods and i am again extremely satisfied by thier prices and service. i will definitely come here first whenever i need to buy something for my water-cooling setup!! A+"

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Verified
5/5

2004-04-22

"Awesome assitance and customer support. I had very little knowledge of water cooling systems, but they were there every step of the way. Great Quality of work as well! 2 thumbs up!"

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Verified
5/5

2004-04-22

"Product was as described, and much cheaper than the competition. I've seen similar items for as much as double the cost. It was delivered the next business day after the order was put in, with no lag time for order processing."

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
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Verified
5/5

2004-04-21

"Very smooth checkout. No complaints about shopping experience."

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Verified
5/5

2004-04-21

"Bought their VertiGlow Dragon PSU. Very happy with the PSU. Looks and performs great. Super fast shipping & great communications. I'll be back for some more of Voyeurmods great moddin' supplies!"

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Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
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Verified
5/5

2004-04-14

"Excellent service and quick shipping. Most of my orders have shipped the same day and arrived within 2 days of ordering. Highly recommend!"

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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Verified
5/5

2004-04-13

"Dual 12 inch Cold Cathode Kit - Red
Laser Cut 80mm - Blade
80mm Fan Filter
Red 5mm LED 2200mcd
Red Lazer LED

And heres the Total $30.44. To me that sounds great. Ive ordered here before, the Red Lazer LEDs and a Fan and they got here pretty quick! I knew i was going to order again and here i am ordering again! My last order came in great condition, and worked fine with Zer0 defects. Sure I will order small stuff from here, here and there. But lets wait for this! oh and by the way i called them about an order and trust me, they are real nice and help a lot too!
Trust me order from here, they are low priced and high quality. XOxide.com sells the same thing but for a lot more! Dont Shop there.
"

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Overall quality of the company
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
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Verified
5/5

2004-04-11

"I found this site through google searching for watercooling products. I immediately like the setup of the site and found what i was looking for very quickly. They have such a great selection that i definately will be back again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Delivering products damage free
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Verified
5/5

2004-04-09

"I was able to find everything that I wanted and then some as far as gaming and modding accessories. I was highly impressed with the fast service of some of the things that I ordered(less than 1 week to an overseas military APO, and they accept paypal for a quick easy ayment method."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being trustworthy
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Making decisions on their own
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Verified
1/5

2004-03-30

"Reading the reseller ratings, i expected an excellent transaction... what i got was the exact opposite. I ordered a dual bay reservoir for my watercooling computer and a few other things.
I received an email that stated that i had order and that it was being processed... so i thought, "great!"
However, I waited a few days and nothing came on my email box - the shipment email never came. I called them and inquired as to the status of my order. They told me that the reservoir was backordered and that they would be receiving it on wednesday (it has been 5 days already and it was monday) and ship it via priority mail instead of fedex ground (basically they told me that they would upgrade my shipping method). then wednesday came and went... no tracking number. i called and they told me it would arrive on friday. i told them to ship it to my home address then instead of my dormitory because of spring break... i wasnt going to be here anymore - they said "ok".
friday came and went, no tracking. saturday, i got a tracking confirmation... from FEDEX... ok they told me priority mail... oh well - they didnt upgrade my shipping method. i clicked to check my tracking... IT WOULDNT LET ME!! according to the guy on the phone, it was because they changed servers or something. I COULDNT EVEN CHECK MY ORDER STATUS ONLINE ON THEIR SITE... it would show that i never had an order with them!! again, servers supposedly.
guess where my order ended up in... my dormitory... even though i repeatedly asked them to send it to my house!
so a RECAP:
- they should display whether something is BACKORDERED.
- they should stick to their word, if they say they will upgrade shipping.. THEY SHOULD DO IT.
- they should have better internal communications... i tell them to ship it somewhere and they ship it elsewhere - stupid!
- they should make sure that their site tells me my order history... and that their tracking numbers should work!!
- lastly, it shouldnt take me almost 3 weeks to receive my order... i dont care what they have to do... they need to improve.

I AM VERY DISAPPOINTED... i shop from crazypc.com, directron.com, allstarshop.com, frozencpu.com, newegg.com... and i must say - this is my WORST experience ever.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
4/5

2004-03-27

"very fast shipping and quality of product is exellent."

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Overall quality of the company
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
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Making decisions on their own
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