"I am a returning customer to Monarch. This time I purchased an Opteron 165 from them. I placed an order on Friday at 11:45pm for a back-ordered Opteron. The website gave an ETA of 12/15 and I was emailed today (12/6) that my product had been shipped out. I continue to chose Monarch over other big names (such as the Egg) because of the superb customer service, I have never heard a call center as friendly as theirs. (although you might have to give it a couple rings)"
"At time of order, everything came on time and in excelent condition. No back orders. A year later the Maxtor hard drive died. When I ordered it Monarch said the manufacturer had a 3 year waranty. Maxtor said the waranty was no longer. Monarch is sending me a new Hard drive. What's better than that for standing behind your reputation?"
"I don't know how my experience with Monarch will turn out. I ordered a high end computer from them over a month ago and have yet to receive it. I started chencing the order status after a couple of weeks and for a long time it seemed to be stuck in scheduling phase. About ten (working) days ago it moved to the build phase and that's where it remained until this morning. Over the weekend I received an e-mail saying that there had been a hardware problem and that they were working on it and not to worry and please refrain from calling or e-mailing them as it would just slow down my order. That last part puzzled me since my order wasn't exactly rushing along as it was. This afternoon there was an advance in the order status to the final inspection phase. I've no idea how long it will be there. My advice is that if you have to have a computer quickly either pay the extra to have it rush ordered or to look elsewhere. If you can wait for a month or more have a look at Monarch. I went to many (if not all!) of the other online builders and Monarch had by far the greatest number of options for custom builds. I built similar computers at the other sites and they always priced at about $500 more than Monarch. I can't comment on quality since I haven't gotten my unit yet but I will edit this review when I do."
"Placed two orders, one on Wednesday morning, the second one Wednesday evening. Had both products the following Friday morning. Pricegrabber had both products from Monarch listed as "best price." I will not hesitate to place future orders with this company."
"Their tech support folks are patient, knowledgeable and courteous. During busy periods you may have to hold while they help others, but you can always ask for a callback. They are good about that. They are one of the few retailers that care about the products they sell enough to offer in-house support for them. "
"Stellar service, professionally packed, quickly processed and mailed. Emails prior to order were answered within hours, tracking information was provided automatically and in a very timely manner. These guys run a forum where they help customers, the forum alone reflects their integrity. Finally, the price was great. This place is a gem, and I'll definitely buy from them again."
"I ordered a motherboard/cpu/ram combo (assembled and pre-tested with BIOS updated) and video card from Monarch on a Monday. Received it on Wednesday! Exactly what I ordered, and all the freebies were a nice touch. Would definitely order again from them. The motherboard combos are nice for those of us who are building our first computers and really don't want to mess up this important first step."
"I ordered a SD memory card from Monarch, through an online ordering service. The item advertised was not the item Monarch shipped. It turned out the ordering service had mistakenly placed the wrong ad. I contacted Monarch about this and they were very helpful in getting me the right item. Even though the false ad was not their fault, they were extremely nice and it was easy to get resolution with them. They were very customer orientated. I have no problem recommending them for future purchases."
"Notes to those ordering a Custom Built system from there website. If you choose to purchase a different item other than what is listed on the custom build choices (i.e. video card, winxp 64-bit) these items will not be installed in your PC unless you specifically tell them you want them preinstalled. It will cost you more to have this done. I purchased a complete PC and ordered a different video card and Winxp 64-bit from them at the same time but not from the custom order listings. The invoice went in together and paid together. I got the PC 6 weeks later without the video card or windows Xp installed. It was a pain to install myself. If you don't let them know they won't install it together. Overall the PC is great."
"I ordered an AMD Opteron 148 939 pin CPU from them on 10/18/05. Their site showed it as being in stock, with expected ship out within 1-2 days.
Checked with them on 10/21/05 because the order showed as still being processed in the warehouse. Sent them an email and called. Both responses indicated they had “oversold” the item and would be shipping it out on 10/21 evening.
Checked status again on 10/22. Order still shows as being processed in the warehouse.
Between 10/18 and up through the time of this posting, 10/22 9am Pacific Time, Monarch is still showing the Opteron 148 939-pin CPU as being in stock, with expected ship-out within 1-2 days. Beware of this vendor, their stock-status is misleading.
I will cancel my order with them on 10/24 if they don’t ship out by then. If I cancel my order, I will report back here on how they handle canceling of the order.
Update, 10/25 -- Received Fedex ship-out notice for the order. Monarch really should report correct in-stock status and accurate expectations for ship out dates, especially for the people ordering from them who have their own customers and deadlines to make.
"
"Extremely pleased. I received my order even earlier than I had expected. It was well packaged to insure no damage. The system was in excellant condition and worked "out of the box" with no problems."
"Manufactuer sub-orbital rockets. Our company fabricated a computation cluster computer to do math calculations. We purchased the bulk of component parts from Monarch Computer. Monarch rates excellent +1 in customer service, technical expertise, inventory, expediting shipments and personal follow up. To accomodate us Monarch special ordered parts not in their inventory. This was the first time we had done business with Monarch and we are impressed."
"Had a bit of bad advice from a level one tech on a purchase. The Company took full responsiblity and shipped the needed CORRECT part to me overnight. We all make mistakes. But this is a company big enough to admit it and FIX THE PROBLEM should they create one. Trust these folks to be good fair people. The #1 place to have a "high End" computer built/or try their combo kits and do it yourself. You get more for your money here than any other resailer in the market today.
Scott Dearing
****@****
***-***-****
"
"My first order from Monarch for a MB/CPU/memory combo. From GA to CA in 4 days; and it was standard FedEx ground! The reason that I ordered from them was the price for all of the items but I received super service also. The first place I will look in the future when purchasing computer components will certainly be Monarch."
"Good experience with Monarch, everything was easy and not expensive "