"Ordered Video Card on Monay and arrived on Wednesday with Fedex from East Coast to West Coast California. Very fast shipping and fast delivery. Product is in excellent condition and well packed. Their price is usually lowest price on market. Highly recommended."
"Ordered a combo and some other parts. I had some system stability problems that I tracked down to the memory even though it passed memtest86 ok. A manager from Monarch helped get me a replacement as quickly as possible. I'm very happy with their service and response to my problem."
"Am extreemly satisfied with the products purchased.
Seemed like a little long delay in shipping, but it seems they tested the products before shipping. They all seemed to be in the original packaging but I guess they can repackage or just test the same products they have on hand to be sure they are compatable."
"Ordered a 2GB Dual Channel kit of OCZ PC3200 from Monarch since they don't charge me tax (I'm in CA) and they had a $25 rebate. I was travelling out of the country but when I got back the RAM was there as promised but the rebate mailing date had expired. I emailed sales to see if I could still get the rebate and also if I could get the newer $30 rebate that had started after the old rebate date had ended (I know, I was being greedy) It took them a couple of days but they came through with flying colors and hooked me up with the new higher rebate. Service was beyond my expectations. Will definitely buy from again."
"Execllent service at a good price. I've searched long and hard to find a store to replace the lamented PC Nut and I've found it in Monarch. If only I lived closer so I could shop in person. Those of you in the Atlanta area are blessed."
"I purchased 2 identical complete Mobo/CPU/RAM systems from Monarch on Sep 15 2005 via the company’s web site. Email confirmations of the purchase details were promptly sent and all communications regarding the order from Monarch were clear. The package was shipped and received in exactly the timeframe that Monarch stated with decent packaging. I have yet to implement the systems so I can not comment on their functionality however my purchase from Monarch thus far has been flawless."
"I purchased a video card from Monarch (XFX 7800GT). There was a problem which they fixed in a very satisfying manner (thank you Traci!).
They gave me the option of shipping out a replacement card immediately along with a shipping label for the return item, charging my card, then crediting it back when they received the original card. This is much better than having to send back the original card first and waiting a couple of weeks for a replacement. I have only done this before with first-rate original manufacturers and I wish more resellers had this as an alternative.
I think a true test of a reseller is how they handle problems and Monarch came through like gangbusters. There are other resellers that have high ratings on things like price and shipping time, but terrible ratings for Customer Service and Return or Replacement-don't use them!!
I would definitely put Monarch high on my list and recommend them to others. "
"I searched the web for low priced upgrades and Monarch Computer was my spot. The web site was very informative and selecting what I needed was a breeze. After I placed my order I decided to change the shipping so once I contacted Monarch they took care of me with out question. Three days later I decided to order a power supply and I needed it the next day after speaking w/ Sterling a manager at Monarch he took care of me and shipped my product out that day!! I'm a hardcore gamer and use the best hardware needed to play so if your looking to upgrade or just purching something small I recommend Monarch's A+ hardware and even better customer service..... "
"Purchased a power supply....Could NOT believe the process speed of this company. 3 Days until I had power supply in my hands, from Halfway across the country...Just Fantastic ! ! ! !"
"Ordered new computer from Monarch on the 27th of August. Everything seemed to be moving along fine until it sat a build stage 2 (prebuild in warehouse) for 15 business days. I will hold off my final review until I receive my system, but if you are in the market for a new system, and need it in a hurry, don't order from Monarch.
Added information:
After calling Monarch on numerous occasions, I finally revieced my computer on September 28th. My computer was in burnin and QC for 3 days. I will give them credit for their very thorough QC/QA. Love the new computer. Again, if you want a good computer but are not in a hurry, order from Monarch."
"Great company to deal with, excellent pricing and prompt delivery."
"This was my first order with Monarch, I am glad I did this buy. Everything was first rate"
"The items I purchased were all very competitively priced. All the items arrived in good condition in about a week."
"Ordered 3 day shipping on a ASUS Sli Mobo w/ Athlon 64 3000+ 939 Venice, took them forever to get out of the warehouse when they do they changed to overnight to fix the problem, which didn't they only ship to matching bill/shipping address I did not use a card that had that matching bill/ship so I did 3 day. When it arrives in my state they had it rerouted back. It has been over 14 days and yet have I been refunded. When contacted Monarch they gave me the run around. I contacted my Bank Card and they said it would be an instant transfer if refunded by credit. I called MCS back and they said it was sitting on someone desk waiting for a refund. Now I have been hit with interest on a purchase I have never recieved. They show no interest in caring for my problems at all. Not even a sorry. I would recommend twice when purchasing from them again. I have been online shopper for many years and this has been by far the worst transaction ever. I will stick to newegg.com for any computer purchases. I also have saved all emails from them if anyone would like to see them.
currently working the issue."
"Excellent company. Competitive prices, fast delivery, fantastic customer service. I purchased a combo motherboard and processor from them. I had never dealt with Monarch before, but they have a service that for a very reasonable fee, they will load the latest BIOS on the mobo, assemble the combo, and burn it in for you. What a great thing. If I had assembled the components and had a problem, I'm not sure I would have been able to figure out which component was bad. Also, as part of the package, they included a game DVD. Well, I scratched the DVD and couldn't install the game (honest, I'm not a clutz, the DVD reader did it). Anyway, it wasn't Monarch's fault, and they had no further obligation, but they sent me another DVD for free. Just great folks there. I wouldn't hesitate to recommend them to family and friends. They are now my vendor of choice."