"I've ordered a BRAND NEW Matrox (OEM) Pharhelia graphic card from this company on Aug 20, 2005 -- they ended up sending me a USED card with apparent scratches on both DVI connectors & a "replacement/refurbished unit" label attached to it!
I complained to them, they admitted it was a wrong shipment and offered me a replacement but without any actual action! I noticed something wrong and ordered a refund instead but didn't hear from them ever since!
Starting from Aug 24 to Sep 2, I've altogether sent 10 email with only 2 respond initially. They just kept me waiting & waiting to the point that I've now passed 15 days from the original date of purchase which they claimed it's the limit for refund!
They FINALLY contacted me & arranged an replacement for that card! I received the new card overnight, and had sent back the "old" card;
As I was told it was sort of their procedure to pay in order to ship the new item, I'll have to pay for the new card first and they will give me a refund once they received the "old" card, so still waiting for their refund...
Just want to point out that I finally got my refund back! They did try very hard to fix the problem after all these complain.
To be fair, if it wasn't the wrong shipment, they do provide a very fast delivery at a competitive price!"
"The order and shipping process was slower than I expected but they do tell you that up front. I did though receive free 2nd day air and the price I paid for a quality product was 40% cheaper than any other store. Would recommend highly. For that I give them 5outof5 rating "
"Ordered item, which shipped and arrived in a timely fashion. Received an opened item, which they called and explained is standard operating procedure for them. The item was opened by them in order to affix an ID number that identifies it as being sold by them to prevent fraudulent returns."
"Processing time is a bit slow but they upgraded my shipping from the basic ground shipping to 2day air!
Got replies from all emails sent. Great service.
"
"Good communication (via email). Fast delivery. Good price. Item as described."
"Excellent business! Good selection, great prices and responsive service. Received order earlier than expected. Highly recommended!"
"Alright, here is my experience so far with Monarch...I'll update as soon as something comes up...
8/22 Built my computer online and called up Monarch. Someone picked up the phone and introduced himself as Chris. Telling him my configuration was easy as 1-2-3. I decided to wire transfer the money (2033 USD I believe). Now the waiting begins...
8/28 Order status is still on phase one...reviewing my parts to see if they are compatible and in good working order with other parts.
8/29 Updated to stage two...now in the process of scheduling production...
9/1 Still phase two, and four more phases to go. I don't expect them to finish my PC in such a short amount of time, so I'm expecting a lot from the package when I receive it (neat wiring, good packaging, no damage, you know, the works).
9/8 Unfortunately still on phase two...
9/12 Been on Phase one and Phase two for 21 days; if weekends are not business days, then 15 days. I'm getting pretty worried now...
9/17 Still on Phase 2. Well, this is getting me pretty mad now. I read a review on the front page and saw that the person ordered a computer on the 28th of August and I ordered 6 days before this person...has my order been forgotten?"
"I've ordered from Monarch multiple times. Always a good experience!"
"Have purchased from this company two times. I ordered a Thermaltake shark (black) case from them the first time and it was shipped quickly and packaged good. Last order was a 250 gig SATA drive and that arrived quickly as well. The company has very good tech support, they accept credit card AND paypal which is a plus, they're also located in Atlanta (above my state). Their a very friendly company with not the cheapest pricing but still a lot better than the local computer store. I will definitely use them for all my future purchases."
"Ordered Western Digital Hrd Drv. It came Free FedEx 2 day. Delivered earlier then expected package was neat and carefully wraped. The Web Site is really professional, prices are 20% cheaper than competition. This is the best site for computer products I have ever found on the inter net. So impressed by Monarch I recommended them to my fellow members of the Chicago Computer Society (CCS).
Rich Surdell (retired)"
"Great Store, fantastic tech support, received email from 3 individuals, used the help boards AND received a call days later to make sure everything was ok. A+ store and highly recommended."
"Had a misunderstanding about shipping procedures + order processing times which led to my negative opinion about this store. After receiving a personal email from Sterling at 12:30am his time requesting I call his cell to discuss my order and anything I was dissatisfied with I'm changing this to an extremely positive rating. Simply amazing."
"I have spent a year researching for the best possible computer parts for a homemade Digital Audio Workstation. Not until recently did I take the plunge and configure a barebones with Monarch. I chose a pretty sweet setup with an equally sweet price. Monarch has to be the cheapest computer parts retailer around, and with a barebone build fee of only 18 dollars, you can't beat their prices. The order status page was fairly helpful, it updated me with information on the stages my computer was going through at Monarch. Since my computer took 6 business days to build (3-5 days is the guarantee for barebones to ship), my shipping was upgraded from ground to saver which is a $40+ dollar freebie. I received my computer within 3 days and started to insert all of my components from my old computer into this barebones. I had a few issues with the case having some damage to it, most likely from a bad fedex transportation, however, after bringing the problem to the attention of Monarch, a very helpful and caring representative contacted me personally and resolved my issue. With service as prompt as that, there's no doubt in my mind that I will purchase from them again. Aside from the case issues, which were taken care of without me even having to break a sweat, I'm extremely happy with the internal build, they did a great job tieing off cables and routing the power supply properly. Overall, Monarch is an incredible company with top notch customer service and A+ products. "
"I ordered a CPU from them over the weekend, and by Wednesday it hadn't shipped yet, although they said it was in stock and it would ship within 1-2 business days. It did not, so I wanted to cancel the order -- but because their webpage said they don't have a phone number for either customer or tech support (only for orders!) I e-mailed them and got the order locally.
UPDATE: I tried later making another order for another set of products, but the same thing happened: I waited for almost a week and nothing got sent... I'm not coming back to this store."
"Great customer service any issues I had with my order were addressed VERY fast. Excellent communication on when order was going to be sent out and tracking numbers to track order. Excellent follow up on how my order was when I recieved it. "