ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2014-01-20

"the work was done as expected"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-19

"The technician was very professional and my service was completed quickly. He also gave me information on my car and what services to expect in the future. I will definitely go back and recommend this location to family and friends"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-18

"The service is fast. The prices are lower than at dealerships and most private auto shops. The staff do no impose unnecessary services onto the customer. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-17

"Friendly staff. Quick service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-15

"Monro in Guilford under Al's management is an awesome, low price and high quality place. He went out of his way to keep the bill low and to find the part needed. Moreover, my ride feels safe and taken care of.
Best mechanic in Guilford, of that i'm sure!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
2/5

2014-01-15

"Not worth the aggrevation. Low level mechanics that do not think outside the box. The upper management at Monro though, does do a good job in following up with complaints. The trick though, is to not have the complaints to begin with.

Dirty and greasy pants and shirts do not mix well with my clean car seats. Can't figure out why they dont put something on the seats before they sit on them!!!! ???
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-15

"I was informed the entire time of what was going on. I was very happy with their service. Thanks Monro!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-14

"Great service. Not trying to rip you off. They take you back to show you what is going on with your vehicle and help run through all options to get your car fixed quickly and correctly. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-13

"The oil change and front brake work was done fast, neat, and with oem or better parts"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-12

"Fantastic Service and wonderful staff. Will definitely return."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-12

"I go to this Monro location for all my car maintenance needs. Both Andrew and Tony are informative and helpful. This visit was an "emergency", and they got me in, got the part and got me out within 2-1/4 hours on a Saturday."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-10

"I have been using Monro/Mr. Tire for approx. 6 years, and been using this particular Monro location for about 2 years. I have always been very satisfied and pleased with both the staff and the work done (and I have had much larger issues addressed there than just simple oil changes.)I would definitely recommend this location to others. Prices are very good compared to other businesses and the work does not suffer at the hands of low prices."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-10

"Friendly and very knowledgeable and trustworthy staff. I went to several places before finding these guys and I recommend them to everyone. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2014-01-10

"Went for four new tires, with a $50 rebate and a coupon for "an extra $50 off" plus an oil change. After service was completed (4 1/2 hours) I was then told the rebate and the coupon were the same thing, and was charged an additional $50. Later customer service of Monro stated that this bait & switch was perfectly legal.

I was emailed by Monro customer service about my issue, which I again explained. I was told I misread the ad and was directed to the online page, which had been changed (I do have an archived page of the original). It is this outright deceit that I found worse than the $50 scam.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2014-01-09

"Very good peoples, very friendly, On time ,satisfaction,very nice work,"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges