"I was very pleased with the service I received and the person who was working with me informed me of any coupons I was able to use to lower the cost as much as possible. They also dropped me off and picked me up during a snow storm. I was very satisfied with my experience."

"Monro was very good compared to my old oil change shop (Wal-Mart). It was timely and quick. The only negative about Monro was at the end the associate did not explain or go over what all they went over on my vehicle. Second negative would be I asked for a new air filter as it was part of the coupon I presented, but a new air filter was not put in.
Overall, Monro had some downfalls, but they got my vehicle in and out in a timely manner;"

"Will not return due to misrepresentation of work needed to be done. I was told battery was bad but had it tested and it checked good. Bearings were bad and told it would not be covered
by drive train warranty. My dealer said they would. Priced the bearings out at over $400 just for part. Found them on line for $50. NO Thanks"

"Best mechanic in town. Trustworthy, fair, and efficient."

"I found Monro in Clay to give excellent service. They listened carefully from the beginning to make sure I was getting the service I wanted. They also gave me a complete run down on what they did and found. They were friendly and thorough. I will return."

"very good customer service"

"User friendly and easy to navigate. Like the online appointment scheduling"

"this was my second visit to monro and it won't be the last.the work was done right and in the time promised.the staff was friendly"

"Good, quick, friendly service. "

"I was blown away by their professionalism, customer service, and quality of service. They walked me through what needed to be done and gave me a very fair price. I was very impressed with the gentlemen working there. They even made sure I was comfortable while I waited for my care to be finished. I felt they were fair and trustworthy!"

"Monroe has always provided fast reliable service for me. I will continue to go there for both my vehicles maintenance."

"Employees got me one out very quickly and did not try to scam me into unnecessary repairs."

"My local Monro typically has the best prices and coupon options for recommended service. They are conveniently located and regularly perfom the needed service on time and to my satisfaction."

"The service was terrible and I would not use Monroe in Buffalo, New York ever."

"Person who greeted me at front desk seemed a complacent---both on the phone and in person (miguel). My last 2 oil changes there, I left and "inflate tires" light was on. Miguel was quick to dismiss my concern, but did check. BOTH times the tires DID need more air. The 2nd time, I was told my light needed time to reset; I believed them (never again). A week later, light was still on, so I returned. Sure enough, my tires needed air. Not cool---epsecially since I SPECIFICALLY told the service members---and I emphasized that I was a mom going on a long road trip alone w/my two under-age children!

No explanation in detail for service done; however, Miguel did state that my engine seems to be burning oil (which I appreciated).

A little leary of returning based on my last 2 visits for oil change. If I can't get exceptional service w/a simple oil change, how will I be treated during more complex car service? Some customer service fixes need to be made at this 'service' center.
"